Job summary
We are recruiting for a dynamic, motivated individual who embraces the Trust values and vision to be outstanding in all that we do, to join the Secure Services team in Band 6 Business and Performance coordinator role. The applicant must be keen to identify and develop performance improvement initiatives alongside the service, making recommendations based on their findings.
The team are looking for someone who is organised, able to work to deadlines and has strong IT skills with proficiency in using Microsoft Office packages. The post holder will be able to demonstrate good interpersonal and communication skills and have confidence in communicating with staff at all levels within the organisation.
Main duties of the job
The post holder will be expected to be responsible for the collation and provision of high quality reports on Secure Services performance as stipulated in service contracts with commissioners. They will undertake complex and detailed information analysis of service performance data in the production of service performance activity, reporting to secure services management in a timely manner any concerns or opportunities for improvement and learning.
They will work with operational and ward managers to identify opportunities for increasing performance, and providing narratives where required. They will contribute to ensuring that secure services performance is effectively understood by all senior clinicians and is embedded within the service to support achievement of targets, whilst proactively engaging teams to drive service improvement.
The post holder will be encouraged to continually develop in their own role and will be in receipt of support to identify CPD opportunities through their line manager.
They will ideally have some exposure toprevious project management and will demonstrate a willingness to develop systems, procedures, and best practices to drive performance within secure services. The post holder will work closely with the Quality Improvement Lead to support projects within secure services.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- Liaise with all clinical staff and services to lead, negotiate and collate relevant service performance information
- Provide high quality reports on service performance for a variety of audiences including Secure Services, Trust management and commissioners
- Undertake complex and detailed information analysis of service performance data in the production of service performance activity.
- Ensure that clinical and other recording systems are fit for purpose to meet the needs of the directorate, leading development of the systems to improve their effectiveness. Working with relevant teams across the organisation to coordinate this.
- Build effective working relationships with teams in secure services, liaising with clinical and management leadership to ensure engagement as required.
- Develop and improve robust and reliable systems to collate service performance information using RIO and other technological solutions where appropriate, working with colleagues across the organisation to share knowledge. Plan and implement system changes.
- Coordinate the CQUIN reports for Secure Services management and commissioners
- Provide training and support to staff on performance contractual requirements and increase staff skills in gathering, managing and interpreting data.
- Report to Secure Services management in a timely manner any concerns relating to service performance raised from the collated data and information.
- Report to Secure services management in a timely manner any concerns relating to the achievement of the report deadlines and identify opportunities for improvement and correction.
- Attend and contribute to governance processes including the continuing development, improvement and monitoring of service provision and performance, through data collection and audit processes.
- Support management in any new business activity performance related activity
- Attend business meetings as necessary to provide reports to management on service performance
- Support Secure Services management in any new business or service procurement processes
- Manage the implementation of specified projects in accordance with the particular needs of the Service and Trust and within agreed budget.
- Undertake tasks set by the Project Lead, Project Sponsor, or Quality Improvement Lead in order to enhance effective roll out of project delivery
Job description
Job responsibilities
- Liaise with all clinical staff and services to lead, negotiate and collate relevant service performance information
- Provide high quality reports on service performance for a variety of audiences including Secure Services, Trust management and commissioners
- Undertake complex and detailed information analysis of service performance data in the production of service performance activity.
- Ensure that clinical and other recording systems are fit for purpose to meet the needs of the directorate, leading development of the systems to improve their effectiveness. Working with relevant teams across the organisation to coordinate this.
- Build effective working relationships with teams in secure services, liaising with clinical and management leadership to ensure engagement as required.
- Develop and improve robust and reliable systems to collate service performance information using RIO and other technological solutions where appropriate, working with colleagues across the organisation to share knowledge. Plan and implement system changes.
- Coordinate the CQUIN reports for Secure Services management and commissioners
- Provide training and support to staff on performance contractual requirements and increase staff skills in gathering, managing and interpreting data.
- Report to Secure Services management in a timely manner any concerns relating to service performance raised from the collated data and information.
- Report to Secure services management in a timely manner any concerns relating to the achievement of the report deadlines and identify opportunities for improvement and correction.
- Attend and contribute to governance processes including the continuing development, improvement and monitoring of service provision and performance, through data collection and audit processes.
- Support management in any new business activity performance related activity
- Attend business meetings as necessary to provide reports to management on service performance
- Support Secure Services management in any new business or service procurement processes
- Manage the implementation of specified projects in accordance with the particular needs of the Service and Trust and within agreed budget.
- Undertake tasks set by the Project Lead, Project Sponsor, or Quality Improvement Lead in order to enhance effective roll out of project delivery
Person Specification
Qualifications
Essential
- Degree level qualification or diploma level qualification plus relevant experience
Desirable
- Project management qualification or willingness to undertake such training
Skills
Essential
- Excellent written and verbal communication, presentation, interpersonal and liaison skills.
- Ability to prioritise and manage own workload when faced with competing demands.
- Ability to work to strict deadlines and manage changing priorities effectively
Experience
Essential
- Significant experience of working in a complex organisation
- Experience of delivering projects against timescales
- Experience of maintaining and updating information systems and producing reports
- Experience of delivering improvements to services or systems
Person Specification
Qualifications
Essential
- Degree level qualification or diploma level qualification plus relevant experience
Desirable
- Project management qualification or willingness to undertake such training
Skills
Essential
- Excellent written and verbal communication, presentation, interpersonal and liaison skills.
- Ability to prioritise and manage own workload when faced with competing demands.
- Ability to work to strict deadlines and manage changing priorities effectively
Experience
Essential
- Significant experience of working in a complex organisation
- Experience of delivering projects against timescales
- Experience of maintaining and updating information systems and producing reports
- Experience of delivering improvements to services or systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
