Workforce Planning Support Analyst
The closing date is 04 January 2026
Job summary
An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters - Newcastle, as a Workforce Planning Support Analyst.
1 x Permanent
As a member of the Workforce Scheduling and Planning Team, the post holder will provide vital support to the Workforce Planning Analysts (Scheduling and Forecasting) to enable successful delivery of service across all work streams, this includes but is not limited to, 999, 111, Patient Transport Services and the Integrated Urgent Care Clinical Assessment Service.
The post holder will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, and using this analysis to build recommendations around future performance.
Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets all designed to ensure patient safety.
Main duties of the job
Workforce Planning Support Analyst
The Workforce Planning Support Analyst will be the first point of contact for schedulingqueries that fall outside of the long-term scheduling remit, (>6 weeks), and will assist theteam in maintaining the working pattern flexibility across all work streams, the optimisationof resources, shrinkage management and delivery of service on a daily basis. TheWorkforce Planning Analyst will bear responsibility for escalations in poor performance orbusiness continuity situations and will maintain the daily action log for analysis when required
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Details
Date posted
30 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year Plus Unsocial Hours Payments as per Section 2 NHS T&Cs
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
340-WPSA-12-25
Job locations
NEAS Ambulance HQ
Newcastle upon Tyne
NE15 8NY
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
NEAS Ambulance HQ
Newcastle upon Tyne
NE15 8NY
Employer's website
https://www.neas.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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