Job summary
This role provides comprehensive administrative and placement support to the Workforce Development Department, supporting both internal and external students. The postholder will manage workforce development systems, handle complex employment, placement and education queries, and ensure the accuracy and integrity of all data and reports. Responsibilities include overseeing the WFD Service Desk, coordinating placement allocation and the student journey, and producing detailed reports on compliance, training and departmental performance. The role also involves analysing data to support statutory and mandatory training compliance and to inform managers across the organisation.
Main duties of the job
The postholder will provide comprehensive administrative and placement support to the Workforce Development Team, ensuring the smooth day-to-day running of the service desk and responding effectively to routine and complex enquiries. Key responsibilities include managing workforce and placement systems, maintaining accurate staff and student records, producing workforce and compliance reports, and coordinating meetings, courses, diaries and departmental resources. The role also involves managing internal and external student placements, including induction, allocation, monitoring progress, liaising with mentors and external providers, and ensuring compliance with Trust policies and SLAs. The postholder will work autonomously, contribute to team effectiveness, uphold data accuracy, and support statutory, mandatory training and CPD objectives across the organisation.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Job description
Job responsibilities
The postholder will provide comprehensive administrative and placement support to the Workforce Development Team, ensuring the smooth day-to-day running of the service desk and responding effectively to routine and complex enquiries. Key responsibilities include managing workforce and placement systems, maintaining accurate staff and student records, producing workforce and compliance reports, and coordinating meetings, courses, diaries and departmental resources. The role also involves managing internal and external student placements, including induction, allocation, monitoring progress, liaising with mentors and external providers, and ensuring compliance with Trust policies and SLAs. The postholder will work autonomously, contribute to team effectiveness, uphold data accuracy, and support statutory, mandatory training and CPD objectives across the organisation.
Job description
Job responsibilities
The postholder will provide comprehensive administrative and placement support to the Workforce Development Team, ensuring the smooth day-to-day running of the service desk and responding effectively to routine and complex enquiries. Key responsibilities include managing workforce and placement systems, maintaining accurate staff and student records, producing workforce and compliance reports, and coordinating meetings, courses, diaries and departmental resources. The role also involves managing internal and external student placements, including induction, allocation, monitoring progress, liaising with mentors and external providers, and ensuring compliance with Trust policies and SLAs. The postholder will work autonomously, contribute to team effectiveness, uphold data accuracy, and support statutory, mandatory training and CPD objectives across the organisation.
Person Specification
Essential
Essential
- Educated to GCSE level C or equivalent with a minimum of 5 including Maths and English.
- Significant knowledge and experience in the use of MS Office package including Word, Powerpoint, Excel, Email and Internet.
- Significant knowledge and experience of placement processes both clinical and non clinical and experience of managing this activity in its entirety
- Experience of roster management
- Data analysis
- Produce and interpret reports
- Evidence of CPD
- Management and use of computerised record systems
- Significant clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures.
- Use of ESR, OLM, NHS Jobs2, GRS and MAYTAS
- Experience and practical application in maternity, paternity, sickness absence legislation
- Experience and practical application of the administration of preemployment checks.
- Experience in setting up and facilitating assessment centres.
- Experience in management of education course programmes both clinical and non clinica
- Significant experience of placement activity development and support for students in HE
Desirable
- ECDL, CLAIT or equivalent
- Experience of NHS Terms and Conditions
Person Specification
Essential
Essential
- Educated to GCSE level C or equivalent with a minimum of 5 including Maths and English.
- Significant knowledge and experience in the use of MS Office package including Word, Powerpoint, Excel, Email and Internet.
- Significant knowledge and experience of placement processes both clinical and non clinical and experience of managing this activity in its entirety
- Experience of roster management
- Data analysis
- Produce and interpret reports
- Evidence of CPD
- Management and use of computerised record systems
- Significant clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures.
- Use of ESR, OLM, NHS Jobs2, GRS and MAYTAS
- Experience and practical application in maternity, paternity, sickness absence legislation
- Experience and practical application of the administration of preemployment checks.
- Experience in setting up and facilitating assessment centres.
- Experience in management of education course programmes both clinical and non clinica
- Significant experience of placement activity development and support for students in HE
Desirable
- ECDL, CLAIT or equivalent
- Experience of NHS Terms and Conditions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
