Volunteer Development Support Officer
The closing date is 22 October 2025
Job summary
The purpose of the role is to support the Volunteer Development Manager to ensure the effective delivery is maintained and delivered to a of high quality within the department. Ensuring that the day-to-day management of the team can effectively function allowing all the workstreams to perform ensuring it's maintained in line with the required performance standards in an efficient manner. The post holder will be expected to support identified initiatives and projects to improve and develop within the service level agreed.
Main duties of the job
To support the development, delivery and performance of all third-party transport, i.e. taxi companies, community transport organisations and private transport/ambulance providers, having the freedom to act to initiate action within North East Ambulance Service Foundation Trust (NEAS FT) policies and procedures. To recruit, train and give supervision of all volunteers. To assist operations with alternative duties providing cars within the sickness management process. To investigate concerns, complaints and incidents. To assist with audits as required . Weekly compliance provided from TPP will need to be maintained and delivered.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Details
Date posted
08 October 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
340-VDSO-10-25
Job locations
Training Centre at Dukesway
14 Dukesway Court
Newcastle
NE11 0BH
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
Training Centre at Dukesway
14 Dukesway Court
Newcastle
NE11 0BH
Employer's website
https://www.neas.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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