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North East Ambulance Service NHS Foundation Trust

Resource Scheduling Co-Ordinator

The closing date is 07 October 2025

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Job summary

Resource Scheduling Coordinator

37.5 hours per week - full timeWeekly shift patterns 07:00-15:00, 09:00-17:00 (flex), 11:00-19:00

Salary: £24,937 - £26,598

1 x Permanent and 1 x 12mth Fixed Term posts available

Newcastle Upon Tyne

This is an exciting time for the Resource Scheduling Department within The North East Ambulance Service Foundation Trust. Become part of this great team with lots of opportunities for further learning and development. If you are organised and looking for a fast paced, exciting, fulfilling and challenging new role then we would love to hear from you!Our team works collaboratively with the Operational staff within the Trust to ensure that we have a robust workforce in place to meet the busy demands of our service. The Scheduling Coordinator is one of the most significant roles in the Trust. This role is busy but very rewarding as you assist and network with various staff around the Trust.

You will be required to support operations with a specific focus on working pattern flexibility, staff rota's, ensuring that capacity and demand is met, and that clinical colleagues and resources are allocated and utilised appropriately. You will need to work independently without direct day to day supervision and be able to time manage appropriately.

So, if you are looking for a new and exciting challenge we very much look forward to receiving an application from you.

Please note, unsuccessful candidates within the last 6 months need not apply.

Main duties of the job

To be a main point of contact for operational and support services staff to ensure that production of core rotas and schedule resources effectively according to the needs of the business.

All information held on the Global Rostering System (GRS) within the Trust are accurate and conform to Working Time Directive Regulations and Data Protection Act requirements. Training will be given for this.

To ensure that all staff have the correct hours according to their contract, annual leave allowance allocated to them in line with service level agreements and working time legislation.

To manage abstractions to service level agreement, e.g. annual leave, training, Court appearances, sickness etc.

To ensure the timely provision of analytical and statistical information from the Rostering system is correct, transparent and up to date.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

340-RSD-09-25

Job locations

Bernicia House

Goldcrest Way

NEWCASTLE UPON TYNE

NE15 8NY

Job description

Job responsibilities

Please ensure you refer to the attached job description where you will find full details of the role and responsibilities, doing so will assist you in completing your application.

Job description

Job responsibilities

Please ensure you refer to the attached job description where you will find full details of the role and responsibilities, doing so will assist you in completing your application.

Person Specification

Education & Qualifications

Essential

NVQ Level 3 or Diploma in relevant discipline or significant previous relevant experience

Desirable

ECDL Recognised qualifications in Microsoft Excel to an advanced leve

Experience

Essential

Experience of database management
Experience of managing own time, using initiative, prioritizing workload and working to strict timescales
Experience of working within a Team.
Experience of people management issues in relation to rostering requirements. Experience of Training others.
Experience in preparation of reports and presentations
Experience of Training others.

Desirable

Experience in the use of GRS or similar rostering system. Experience of major working pattern redesign and implementation onto GRS.

Key Skills

Essential

Excellent knowledge of IT, literacy and numeracy skills
Able to analyse reports, interpret complex statistical data and draw conclusions from them.

Person Specification

Education & Qualifications

Essential

NVQ Level 3 or Diploma in relevant discipline or significant previous relevant experience

Desirable

ECDL Recognised qualifications in Microsoft Excel to an advanced leve

Experience

Essential

Experience of database management
Experience of managing own time, using initiative, prioritizing workload and working to strict timescales
Experience of working within a Team.
Experience of people management issues in relation to rostering requirements. Experience of Training others.
Experience in preparation of reports and presentations
Experience of Training others.

Desirable

Experience in the use of GRS or similar rostering system. Experience of major working pattern redesign and implementation onto GRS.

Key Skills

Essential

Excellent knowledge of IT, literacy and numeracy skills
Able to analyse reports, interpret complex statistical data and draw conclusions from them.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way

NEWCASTLE UPON TYNE

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way

NEWCASTLE UPON TYNE

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)