Operational Delivery Manager
The closing date is 08 October 2025
Job summary
Permanent
37.5 hrs per week - 24 hours rotating shift pattern
Band 8a £50,952-£57,349 -plus USH
The post will focus on delivery of Trust KPIs, lead on strategies to manage Surge & escalation, engage with both internal & external system partners to ensure accurate data & info is shared.
As a key member of the Ops Team, you will provide out of hours senior management support to all service lines inc. PTS, Urgent Care Services, Support Services, EOC & external contacts & be the lead point of contact for on-day service issues, impacting on daily service delivery & escalations to health care & other emergency services partners. Successful applicants will receive training & development to gain the necessary skills & knowledge to perform the role to a high standard.
Possess Master's Degree/equivalent post grad qualification level or demonstrate an equivalent level of experience & of ongoing CPD.
Significant senior level leadership experience in a complex environment is essential & a sound understanding of the challenges facing the Ambulance sector & the wider health agenda, coupled with strong IT skills. Applicants will be able to demonstrate experience of working across a range of organisations to achieve significant change, leading public &stakeholder engagement & supporting development of strategic & service plans.
Please note, unsuccessful candidates within the last 6 months need not apply.
Main duties of the job
Lead with RSD & NEASUS the planning & scheduling of resources
Take tactical decisions to correct performance metrics that fall outside the agreed operational thresholds
Configure resources in collaboration with the Resource Centre, Divisional Leadership Teams & EOC to deliver the required Nationally mandated & contractual targets
Communicate with key external stakeholders to identify & resolve dynamic issues in day-to-day ops
Make effective decisions on behalf of NEAS that affect patient care, the public, staff & the Service using well-informed judgement & when necessary in collaboration with a range of stakeholders
A role model leader by demonstrating effective & appropriate behaviours in day-to-day operations and in high risk, difficult & distressing situations
Lead & regulate all internal/external performance/surge conference calls to ensure all contributors to service delivery are fully briefed of requirements Manage the actions required to optimise performance
Identify potential projects/efficiencies/gaps, tasking service lines to address issues
Build/maintain effective internal & external relationships/partnerships
Provide information on service performance, working with the Performance team and EOC staff inc. (not exhaustive):
Daily performance update for the Trust
Managing escalation through the CSP
Intraday analysis of performance with actions taken
Details of incidents/ events & Serious Untoward Incidents
Lessons learnt
Recommendations for medium term planning
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£55,690 to £62,682 a year Plus unsocial hours payment
Contract
Permanent
Working pattern
Full-time
Reference number
340-ODM-09-25
Job locations
Bernicia House
North East Ambulance Service, Bernicia House, Newburn Business Park
Newcastle upon Tyne
NE158NY
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
Bernicia House
North East Ambulance Service, Bernicia House, Newburn Business Park
Newcastle upon Tyne
NE158NY
Employer's website
https://www.neas.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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