North East Ambulance Service NHS Foundation Trust

Communications Support Officer

The closing date is 08 March 2026

Job summary

We're looking for a talented, resourceful Communications Support Officer to join our busy press office and help deliver effective media, digital and internal communications across the North East. This is an ideal opportunity for a budding communications professional who wants hands-on experience in a fast-paced emergency service.

Reporting to the Communications Manager, you'll monitor and update digital platforms, support the management of media enquiries (logging, responding or referring), maintain contact databases and the photo library, and help create content for internal and external channels. You'll support events and engagement activity, help ensure online content is accurate, accessible and consistent, and assist with monitoring coverage and engagement.

You'll have strong writing and editing skills, confidence using CMS/social platforms, and visual storytelling capability including Canva. Video production skills are important too - filming and editing short-form videos for social and internal channels.

Applicants will have knowledge of communications, public relations and marketing communication techniques, approaches and procedures and/or experience working in a press, PR or communications environment. Excellent communication and presentation skills are essential.

Main duties of the job

o Manage the administration of the press office ensuring that all media enquiries are logged, answered or referred on.

o Participate in developing multimedia content for internal and external media.

o Support the team in developing and implementing a strategy for off-line and online communications at the Trust.

o To be responsible for using content management systems and social networks to update internal and external messages and information in a timely manner.

o Ensure the timely production and distribution of all corporate communications, including internal and external publications, media responses and social media replies

o Ensure the timely production and distribution of all communications reports, including monitoring analysis and evaluations.

o Ensure the quality and format of the Trust's online multimedia content, ensuring consistency across pages, all working links and a continuous review and development of all online sites.

o Maintain and update an accurate and contemporary database of contacts for all stakeholders and Trust photo library

o Support event coordination.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Date posted

24 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pa

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

340-CSOComms-02-26

Job locations

NEAS HQ, Bernicia House

Goldcrest Way

Newcastle Upon Tyne

NE15 8NY

Job description

Job responsibilities

Please see the attached job description for full details including essential criteria for this role.

Job description

Job responsibilities

Please see the attached job description for full details including essential criteria for this role.

Person Specification

Education and Qualifications

Essential

Experience to degree level or equivalent

Desirable

Membership of the Chartered Institute of Public Relations (CIPR) or other communications professional body
Specialist qualification or CPD in public relations or equivalent

Knowledge

Essential

Knowledge of communications, public relations and marketing communication techniques, approaches and procedures
Knowledge and understanding of content management systems and other digital communications

Experience

Essential

Experience of writing (e.g. press releases, news articles, social media schedules and other communications / publicity materials) for a range of different media.
Experience of managing collaborative working, including competing agendas to facilitate partnership, ranging from front line staff, clinical or social work professionals, to directors
Experience of organising and facilitating meetings, events, PR activities/campaigns.
IT literate including use of Microsoft Office and Apple packages and DTP/ media editing skills and use of digital hardware and software such as content management systems, databases and media analytics

Person Specification

Education and Qualifications

Essential

Experience to degree level or equivalent

Desirable

Membership of the Chartered Institute of Public Relations (CIPR) or other communications professional body
Specialist qualification or CPD in public relations or equivalent

Knowledge

Essential

Knowledge of communications, public relations and marketing communication techniques, approaches and procedures
Knowledge and understanding of content management systems and other digital communications

Experience

Essential

Experience of writing (e.g. press releases, news articles, social media schedules and other communications / publicity materials) for a range of different media.
Experience of managing collaborative working, including competing agendas to facilitate partnership, ranging from front line staff, clinical or social work professionals, to directors
Experience of organising and facilitating meetings, events, PR activities/campaigns.
IT literate including use of Microsoft Office and Apple packages and DTP/ media editing skills and use of digital hardware and software such as content management systems, databases and media analytics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

NEAS HQ, Bernicia House

Goldcrest Way

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

NEAS HQ, Bernicia House

Goldcrest Way

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)