Job summary
The post holder will administer motor accident claims from the Trust's occupational road risk and motor insurance perspectives. They will assist the Claims Manager in the provision of motor claim analysis reports to the Trust's Vehicle Risk Management Group;
The post holder will administer the day to day processing of Motor claims (claims for Third Party damage and damage to the trust's own fleet) in accordance with the Trust's motor insurance Policy and claims handling procedures;
The post holder will administer non-motor ('losses and compensations') uninsured loss claims against the Trust and non-motor uninsured loss claims made by the Trust against Third Parties where a right of recovery exists bringing same to a satisfactory conclusion;
The post holder will administer the day to day processing of requests for information from the HM Coroner (including Police Officers working for the HM Coroner). The Coroners and Claims Officer will also, as required, administer and support HM Coroner case related meetings with Trust staff, the Trust's Solicitors, attending/supporting at inquests as required bringing same to a satisfactory conclusion;
The post holder will assist the Coroner and Claims Manager in identifying risks, lessons learnt and opportunities for
The post holder will demonstrate continuous periods of concentration, doing so where the work can be unpredictable, with frequent interruptions.
Main duties of the job
To accurately convey highly sensitive, contentious and complex information to and from individuals who are often unfamiliar with civil and coronial processes.
To secure good and effective working relationships for the Directorate internally and externally.
To handle own workload autonomously without management delegation, using initiative to decide the best way to complete tasks in line with expectations, policies and procedures.
Maintain timely and accurate outputs for all work, balancing continuing and intense work, frequently requiring extended concentration, against a very unpredictable pattern of daily operational
Maintain databases daily to ensure accurate and up to date records are kept for both motor claims and Coroner's cases.
Respond to new demands in the role and to build those responses into sustainable systems and
Respond professionally and sensitively to daily indirect exposure to highly distressing or highly emotional information (including details of suicides, deaths, child deaths and serious injury) contained within documentation, images, CCTV, verbal accounts and audio recordings.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job description
Job responsibilities
Please see the attached Job Description for full details of the duties and responsibilities for this role.
Job description
Job responsibilities
Please see the attached Job Description for full details of the duties and responsibilities for this role.
Person Specification
Education, Qualifications and training
Essential
- Educated to good all round level of education, minimum of 5 GCSE's grade A -C or equivalent (including English and Maths)
- Educated to Higher National Certificate level or equivalent or ? Educated to NVQ Level 3 Business Administration or equivalent plus one year demonstrable knowledge and experience of insurance administration or ? Significant demonstrable knowledge and experience of insurance administration or handling insurance claims or handling HM Coroner cases within the public or private sector
Desirable
- Experience of handling highly sensitive information, including patient records. ? Has current knowledge of the national NHS context ? Chartered Insurance Institute's Certificate in Insurance (a core qualification for insurance staff - working towards or Equivalent)
Key Skills,Knowledge and aptitude
Essential
- Up to date knowledge and/or an understanding of motor claims procedures through new RTC policy and regulations ? Knowledge of HM Coroner rules. ? Knowledge of Health and Safety legislation
- Must have the skills to tactfully deal with difficult people, including the ability to persuade and influence. ? Excellent organisational skills and ability to manage and prioritise a demanding work agenda. ? Excellent interpersonal and effective communication skills (both written and verbal)
- Ability to analyse and interpret information ? Excellent knowledge of IT packages (Word etc.) and databases ? The ability to convey complex information regarding civil and coronial law and procedures in simpler terms. ? Negotiation skills - i.e. ability to explain position, requirements, rationale etc to internal/external stakeholders ? Able to interface with all levels of staff. ? Working knowledge of the Data Protection Act 1998
Desirable
- A sound understanding of the management of claims both clinical and non-clinical in the public or private sector ? Ability to demonstrate continuing professional development
Experience
Essential
- Experience of managing and maintaining a database / risk management software ? Experience of effectively engaging with others to learn from adverse events to improve services ? Experience of working closely with external agencies ? Experience of dealing with the public, Police and other organisations.
Person Specification
Education, Qualifications and training
Essential
- Educated to good all round level of education, minimum of 5 GCSE's grade A -C or equivalent (including English and Maths)
- Educated to Higher National Certificate level or equivalent or ? Educated to NVQ Level 3 Business Administration or equivalent plus one year demonstrable knowledge and experience of insurance administration or ? Significant demonstrable knowledge and experience of insurance administration or handling insurance claims or handling HM Coroner cases within the public or private sector
Desirable
- Experience of handling highly sensitive information, including patient records. ? Has current knowledge of the national NHS context ? Chartered Insurance Institute's Certificate in Insurance (a core qualification for insurance staff - working towards or Equivalent)
Key Skills,Knowledge and aptitude
Essential
- Up to date knowledge and/or an understanding of motor claims procedures through new RTC policy and regulations ? Knowledge of HM Coroner rules. ? Knowledge of Health and Safety legislation
- Must have the skills to tactfully deal with difficult people, including the ability to persuade and influence. ? Excellent organisational skills and ability to manage and prioritise a demanding work agenda. ? Excellent interpersonal and effective communication skills (both written and verbal)
- Ability to analyse and interpret information ? Excellent knowledge of IT packages (Word etc.) and databases ? The ability to convey complex information regarding civil and coronial law and procedures in simpler terms. ? Negotiation skills - i.e. ability to explain position, requirements, rationale etc to internal/external stakeholders ? Able to interface with all levels of staff. ? Working knowledge of the Data Protection Act 1998
Desirable
- A sound understanding of the management of claims both clinical and non-clinical in the public or private sector ? Ability to demonstrate continuing professional development
Experience
Essential
- Experience of managing and maintaining a database / risk management software ? Experience of effectively engaging with others to learn from adverse events to improve services ? Experience of working closely with external agencies ? Experience of dealing with the public, Police and other organisations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
North East Ambulance Service NHS Foundation Trust - Bernicia House
Goldcrest Way
Newcastle
NE158NY
Employer's website
https://www.neas.nhs.uk/ (Opens in a new tab)
