North East Ambulance Service NHS Foundation Trust

Contracting and Performance Analyst

The closing date is 20 June 2025

Job summary

An opportunity has arisen for an enthusiastic and experienced individual to join our Contracting and Performance team as a Contract and Performance Analyst. This role provides an opportunity to make a difference to patients, supporting delivery of urgent and emergency care.

The role will support the Contracting and Performance Team with analysing complex and detailed performance data to identify issues and recommend solutions for improvement, to help support key business decisions, along with day-to-day operational management. The role demands strong analytical and organisational skills, attention to detail, and a curious, proactive and collaborative approach to enhancing operational efficiency.

The post-holder will also be responsible for managing a portfolio of sub-contracts ensuring compliance with NHS, legal and regulatory standards, producing regular Trust, service level, and commissioner performance reports.

Main duties of the job

The Contracting and Performance Analyst supports the Contracting and Performance Business Partners in delivering key contracting and performance management objectives. Acting as a first point of contact for day-to-day contracting and performance queries, the post-holder will analyse performance data, support the production and delivery of regular and ad-hoc performance reports and will manage a portfolio of sub-contracts and service level agreements (SLAs). Key responsibilities include:

Managing a portfolio of sub-contracts and SLAs, ensuring compliance with NHS, legal, and regulatory standards.

Supporting Contracting and Performance Business Partners by analysing complex and detailed performance data to identify issues and recommend solutions for improvement.

Support demand and performance forecasting activities, including the use of the forecasting tools.

Contribute to the production of regular and bespoke performance reports for internal and external stakeholders.

Building and maintain positive relationships with internal Trust departments and external system partners.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year "per annum"

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

340-CPA-05-25

Job locations

Bernicia House

Goldcrest Way Newburn Ind Est

Newcastle upon Tyne

NE15 8NY

Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Person Specification

EDUCATION, QUALIFICATIONS AND TRAINING

Essential

oEducated to Degree level, or with an equivalent level of experience in a contracting, performance or business intelligence related role. oEnglish language GCSE grade 4 or above oMathematics GCSE grade 4 or above

Desirable

oPRINCE2 or equivalent project management qualification oMaking Data Count training

EXPERIENCE

Essential

oExperience of prioritising and managing own workload to agreed deadlines with limited supervision oExperience of successfully managing healthcare contracts and sub-contracts. oExperience of participating in and leading collaborative performance improvement initiatives alongside senior operational managers. oExperience of developing and presenting high-quality performance reports to colleagues at varying levels of seniority.

Desirable

oNHS Ambulance Service experience oPrevious experience in NHS contracting and performance roles oExperience supporting procurement projects oExperience of delivering positive outcomes and results under financial constraint oPerformance forecasting experience oLine management experience

KEY SKILLS, KNOWLEDGE AND APTITUDE

Essential

oKnowledge of NHS contracting, performance and procurement frameworks for Ambulance Services and the key operational standards associated with eachoExcellent planning and organisational skills, able to deliver results on concurrent complex projects within challenging timescales .oIn depth IT skills, with extensive experience in MS Office packages and remote access technology

SPECIAL REQUIREMENTS / OTHER

Essential

oFull UK Driving Licence

Person Specification

EDUCATION, QUALIFICATIONS AND TRAINING

Essential

oEducated to Degree level, or with an equivalent level of experience in a contracting, performance or business intelligence related role. oEnglish language GCSE grade 4 or above oMathematics GCSE grade 4 or above

Desirable

oPRINCE2 or equivalent project management qualification oMaking Data Count training

EXPERIENCE

Essential

oExperience of prioritising and managing own workload to agreed deadlines with limited supervision oExperience of successfully managing healthcare contracts and sub-contracts. oExperience of participating in and leading collaborative performance improvement initiatives alongside senior operational managers. oExperience of developing and presenting high-quality performance reports to colleagues at varying levels of seniority.

Desirable

oNHS Ambulance Service experience oPrevious experience in NHS contracting and performance roles oExperience supporting procurement projects oExperience of delivering positive outcomes and results under financial constraint oPerformance forecasting experience oLine management experience

KEY SKILLS, KNOWLEDGE AND APTITUDE

Essential

oKnowledge of NHS contracting, performance and procurement frameworks for Ambulance Services and the key operational standards associated with eachoExcellent planning and organisational skills, able to deliver results on concurrent complex projects within challenging timescales .oIn depth IT skills, with extensive experience in MS Office packages and remote access technology

SPECIAL REQUIREMENTS / OTHER

Essential

oFull UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way Newburn Ind Est

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way Newburn Ind Est

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)