Job summary
The Parking Attendant plays a key role in ensuring a safe, well managed, and customer focused parking environment across Trust sites. As part of the wider Security & Parking Team, the Attendant will provide visible support within all parking areas, ensuring compliance with the Trust's parking policies and helping patients, staff, and visitors.This role requires excellent communication skills, the ability to remain calm and professional, and a commitment to delivering outstanding customer service. The Parking Attendant will carry out regular patrols, issue parking charge notices in accordance with Trust policy, support traffic flow, and contribute towards creating a safe and positive experience for everyone accessing the site.The post involves outdoor working in all weather conditions and requires a good level of physical fitness.
Main duties of the job
Working conditionso The post is based at Southmead Hospital with onsite working required.Physical efforto Moderate physical effort in using a computer, lifting and filing paperwork.o Daily role is a combination of sitting, standing, and walking, handling documents and information. Mental efforto Frequent requirement to concentrate and make decisions in a fast-paced working environment.o Requirement to concentrate in a busy department.o Strict management of personal information, keys and vehicle logging.o Potential for interruptions to work which may require immediate response.Emotional efforto Occasional exposure to distressing or emotional circumstances.o The role involves a high level of interaction with other parties both in person, electronically and by telephone which can lead to conflict within an environment of negotiation.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Parking & Traffic Management Provide a visible, uniformed presence across all Trust parking areas. Carry out regular foot and vehicle patrols of car parks and access roads. Support traffic flow during peak periods, including assisting with queue management. Enforce Trust parking policy, including the issuing of Parking Charge Notices (PCNs). Support vehicle access for emergency services and essential operational vehicles. Assist with car park and bay closures, including event based or emergency closures.
Customer Service Provide directions, advice, and assistance to patients, staff, and visitors. Maintain a calm and empathetic approach in highly emotive or stressful situations. Communicate clearly and professionally, including with individuals who may be distressed, confused, or have specific needs.
Operational Duties Assist with fault reporting for pay and display machines, barriers, and ANPR systems. Support cash collection duties when required (where applicable). Maintain accurate records using digital reporting tools and handheld devices. Report incidents, hazards, and breaches of policy to Supervisors/Managers promptly. Work collaboratively with Security Officers when needed, including joint patrols.
Health, Safety & Compliance Follow all Trust policies, including Health & Safety, Equality & Diversity, and Infection Prevention and Control. Identify risks and escalate appropriately. Comply with mandatory training and participate in relevant development opportunities.
General Requirements Work unsupervised across varying shifts including early mornings, evenings, weekends, and bank holidays. Maintain excellent levels of attendance, punctuality, and professionalism. Undertake any reasonable management requests aligned with the role.
Job description
Job responsibilities
Parking & Traffic Management Provide a visible, uniformed presence across all Trust parking areas. Carry out regular foot and vehicle patrols of car parks and access roads. Support traffic flow during peak periods, including assisting with queue management. Enforce Trust parking policy, including the issuing of Parking Charge Notices (PCNs). Support vehicle access for emergency services and essential operational vehicles. Assist with car park and bay closures, including event based or emergency closures.
Customer Service Provide directions, advice, and assistance to patients, staff, and visitors. Maintain a calm and empathetic approach in highly emotive or stressful situations. Communicate clearly and professionally, including with individuals who may be distressed, confused, or have specific needs.
Operational Duties Assist with fault reporting for pay and display machines, barriers, and ANPR systems. Support cash collection duties when required (where applicable). Maintain accurate records using digital reporting tools and handheld devices. Report incidents, hazards, and breaches of policy to Supervisors/Managers promptly. Work collaboratively with Security Officers when needed, including joint patrols.
Health, Safety & Compliance Follow all Trust policies, including Health & Safety, Equality & Diversity, and Infection Prevention and Control. Identify risks and escalate appropriately. Comply with mandatory training and participate in relevant development opportunities.
General Requirements Work unsupervised across varying shifts including early mornings, evenings, weekends, and bank holidays. Maintain excellent levels of attendance, punctuality, and professionalism. Undertake any reasonable management requests aligned with the role.
Person Specification
Education/Training/Qualifications
Essential
- Good standard of written and spoken English (GCSE or equivalent)
- Computer literacy, including Word, Excel, Outlook
- Full, valid UK driving licence (Category B)
Desirable
- Valid SIA Licence (Security Industry Authority)
Work Experience
Essential
- Experience dealing with the public in a customer-facing role
- Experience handling conflict or dealing with challenging behaviour
- Experience working outdoors or in physically demanding roles
Desirable
- Experience within the security or parking industry
Knowledge/Skills/Abilities
Essential
- Ability to work under pressure and maintain accuracy
- Ability to remain calm, polite, and professional
- Ability to work independently and within a team
Desirable
- Understanding of parking enforcement or traffic management
Personal Qualities/Special Circumstances
Essential
- Honest, trustworthy, reliable
- Physically fit for walking patrols and outdoor work
- Strong communicator with excellent interpersonal skills
Person Specification
Education/Training/Qualifications
Essential
- Good standard of written and spoken English (GCSE or equivalent)
- Computer literacy, including Word, Excel, Outlook
- Full, valid UK driving licence (Category B)
Desirable
- Valid SIA Licence (Security Industry Authority)
Work Experience
Essential
- Experience dealing with the public in a customer-facing role
- Experience handling conflict or dealing with challenging behaviour
- Experience working outdoors or in physically demanding roles
Desirable
- Experience within the security or parking industry
Knowledge/Skills/Abilities
Essential
- Ability to work under pressure and maintain accuracy
- Ability to remain calm, polite, and professional
- Ability to work independently and within a team
Desirable
- Understanding of parking enforcement or traffic management
Personal Qualities/Special Circumstances
Essential
- Honest, trustworthy, reliable
- Physically fit for walking patrols and outdoor work
- Strong communicator with excellent interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
