Job summary
Are you someone who thrives on helping others, stays calm under pressure, and knows the power of a warm welcome? We're looking for a compassionate, confident, and proactive individual to be the first point of contact in our fast-paced Medical Same Day Emergency Care Unit.
As a Receptionist in the Medical Same Day Emergency Care Unit (MSDEC), you'll be at the heart of the action - greeting patients and carers on arrival, supporting clinical teams behind the scenes, and ensuring every interaction is delivered with empathy and professionalism. Your communication skills will shine as you engage with patients and medical staff both face-to-face and over the telephone.
You'll be managing registration, maintaining digital records, and resolving queries with care and accuracy. Flexibility is key, as we're a busy unit handling referrals from across the Trust and GPs, and you'll help ensure smooth coverage when colleagues are on leave.
What we offer: A close knit, supportive team that prides itself on excellence, a vital people-focused role with real impact and a fast moving environment where no two days are the same.
If you're ready to bring your positivity, reliability, and people skills to a team that values high standards and compassionate service, we'd love to hear from you.
The hours on offer are Monday's & Tuesday's 08:00-20:00 (with a 40 minute unpaid break), including every other weekend Saturday & Sunday 09:30-13:30.
Please note: Previous applicants need not apply
Main duties of the job
- Accurately registering patients, maintaining electronic records, and scanning documentation post-discharge
- Managing medical records, ensuring all documents are correctly filed and stored appropriately
- Receiving and admitting patients using relevant computer systems efficiently and accurately
- Performing a range of routine administrative tasks, including managing telephone enquiries in a courteous and timely manner, and disseminating information as required
- Responding promptly to shifting priorities and unexpected situations, while managing workload and resolving issues within defined limits
- Collaborating with colleagues across various departments to ensure coordinated care and communication
- Offering ad hoc information and support to staff members and responding to requests from medical professionals
- Supporting the onboarding and training of new staff, helping to ensure competence and confidence in the role
- Offering flexible cover to ensure reception desk coverage during staff absence
- Ensuring all mandatory training is completed and kept up to date
- Participating in departmental meetings, complying with Trust communications and staying engaged with team and management updates
- Maintain confidentiality and adhere to the Data Protection Act at all times
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
As a vital member of our Medical Same Day Emergency Care Unit (MSDEC) reception team, your role will go far beyond the desk. Youll help shape the patient experience from the moment they arrive, providing crucial support to both patients and clinical teams. Your day-to-day responsibilities will include:
- Ensuring timely and accurate patient registration, maintaining up-to-date digital records, even during system downtimes and scanning important documentation post-discharge
- Maintaining and organising medical records, including filing ambulance documents for clinical use
- Welcoming and admitting patients using hospital systems with efficiency and empathy
- Managing routine administrative tasks, including handling phone queries professionally and promptly, ensuring clear communication throughout the department
- Responding dynamically to evolving situations, effectively prioritising tasks and solving problems within set parameters
- Handling confidential police enquiries in strict compliance with Trust protocols and the Data Protection Act
- Collaborating with a wide range of internal teams and departments to support cohesive care
- Providing on-the-spot support and information to clinical and administrative colleagues
- Sharing your knowledge by helping train new team members, setting them up for success in their roles
- Being fully prepared and trained to respond to major incidents or IT system downtimes - youll know your role and how to act
- Maintaining a flexible, team-first attitude to help provide cover for colleagues during leave or absences
- Upholding the highest standards of confidentiality and data security at all times
- Staying engaged and informed through regular attendance at meetings, training sessions, and by keeping up to date with internal communications
Job description
Job responsibilities
As a vital member of our Medical Same Day Emergency Care Unit (MSDEC) reception team, your role will go far beyond the desk. Youll help shape the patient experience from the moment they arrive, providing crucial support to both patients and clinical teams. Your day-to-day responsibilities will include:
- Ensuring timely and accurate patient registration, maintaining up-to-date digital records, even during system downtimes and scanning important documentation post-discharge
- Maintaining and organising medical records, including filing ambulance documents for clinical use
- Welcoming and admitting patients using hospital systems with efficiency and empathy
- Managing routine administrative tasks, including handling phone queries professionally and promptly, ensuring clear communication throughout the department
- Responding dynamically to evolving situations, effectively prioritising tasks and solving problems within set parameters
- Handling confidential police enquiries in strict compliance with Trust protocols and the Data Protection Act
- Collaborating with a wide range of internal teams and departments to support cohesive care
- Providing on-the-spot support and information to clinical and administrative colleagues
- Sharing your knowledge by helping train new team members, setting them up for success in their roles
- Being fully prepared and trained to respond to major incidents or IT system downtimes - youll know your role and how to act
- Maintaining a flexible, team-first attitude to help provide cover for colleagues during leave or absences
- Upholding the highest standards of confidentiality and data security at all times
- Staying engaged and informed through regular attendance at meetings, training sessions, and by keeping up to date with internal communications
Person Specification
Essential/Communication/Personal
Essential
- Evidence of good education and Word excel, internet, microsoft outlook
- Evidence of previous experience of NHS computer systems
- Evidence of team working
- Good communication and organisational skills
- Ability to adapt to high pressure and ever changing environment
Desirable
- NVQ or equivalent in customer service/care
Person Specification
Essential/Communication/Personal
Essential
- Evidence of good education and Word excel, internet, microsoft outlook
- Evidence of previous experience of NHS computer systems
- Evidence of team working
- Good communication and organisational skills
- Ability to adapt to high pressure and ever changing environment
Desirable
- NVQ or equivalent in customer service/care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
