Job summary
Band 2 Imaging Reception Admin Clerical Officer
We are looking for an Imaging Admin Clerical Officer/Receptionist to work 12hrs per week Monday & Tuesday 08:00 - 14:00 in the Imaging department based at Cosham
The role will be varied and include attending patients at the Imaging reception desks and receiving phone calls coming into the Imaging department as well as other general admininistration tasks. Communication is key to this role as you will be providing informaton to patients, staff and visitors to the hospital.
You will need to be educated to NVQ 2, GCSE level or equivalent, be an excellent communicator, have a good eye for details and excellent attention to detail whilst working under pressure. It is essential that you are able to work well in a team and be able to manage and complete tasks on your own.
Experience and knowledge of the Imaging terminology is desirable and experience in a hospital office evironment is essential.
Main duties of the job
Receive and assist patients and all visitors attending the department in a courteous and professional manner. Provide a comprehensive call handling and administration service for patients attending and contacting and attending North Bristol NHS Trust Imaging Department, updating the CRIS (Computerised Radiology Information System) and accurately pass messages to the relevant Booking Teams and Radiographic staff
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Maintain and update accurate patient details including attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS) and the PAS system (Lorenzo)
Perform general clerical duties and work within the clerical teams as directed including reception duties.
Answer general queries regarding appointments and the hospital as appropriate.
Respond and resolve patient queries where appropriate in line with departmental guidelines.
Act as first point of contact for patients telephoning the Imaging Contact Centre.
Confidently deal with queries coming into the department via telephone
Promote a friendly and welcoming environment for both staff and visitors to inspire confidence in the department and Trust.
Receive and assist patients and all visitors attending the department in a courteous and professional manner.
Handle personal and confidential patient related information in a sensitive manner
Receive and accurately pass on information to relevant personnel/teams.
Record the relevant information in CRIS and Lorenzo when appropriate
Ensure that the relevant procedure for booking transport is followed.
Adhere to appropriate booking rules when rescheduling and cancelling appointments
Send out appointment letters as and when required.
Participate in all relevant aspects of Administration
Ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
Form and maintain good working relationships with all linked professionals and colleagues in the department
Adhere to the Trust and Departmental policies, procedures and guidelines
o These will include:
o Health & Safety
o Quality Assurance
o Infection Control
o Major Incidents
o Dress code
o Sickness absence
o Punctuality etc.
Job description
Job responsibilities
Maintain and update accurate patient details including attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS) and the PAS system (Lorenzo)
Perform general clerical duties and work within the clerical teams as directed including reception duties.
Answer general queries regarding appointments and the hospital as appropriate.
Respond and resolve patient queries where appropriate in line with departmental guidelines.
Act as first point of contact for patients telephoning the Imaging Contact Centre.
Confidently deal with queries coming into the department via telephone
Promote a friendly and welcoming environment for both staff and visitors to inspire confidence in the department and Trust.
Receive and assist patients and all visitors attending the department in a courteous and professional manner.
Handle personal and confidential patient related information in a sensitive manner
Receive and accurately pass on information to relevant personnel/teams.
Record the relevant information in CRIS and Lorenzo when appropriate
Ensure that the relevant procedure for booking transport is followed.
Adhere to appropriate booking rules when rescheduling and cancelling appointments
Send out appointment letters as and when required.
Participate in all relevant aspects of Administration
Ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
Form and maintain good working relationships with all linked professionals and colleagues in the department
Adhere to the Trust and Departmental policies, procedures and guidelines
o These will include:
o Health & Safety
o Quality Assurance
o Infection Control
o Major Incidents
o Dress code
o Sickness absence
o Punctuality etc.
Person Specification
Education
Essential
- Educated to basic GCSE or equivalent NVQ2 in Customer Care
- Knowledge of IT systems
Work Experience
Essential
- Experience of having worked in a patient/customer focussed environment
- Experience of face to face and telephone duties
- Evidence of time management and prioritising work
Desirable
- Evidence of Imaging terminology
Personal Qualities
Essential
- Excellent communication skills
- Good understanding of confidentiality in a hosptial setting
- Evidence of multi tasking and working with constant interuptions
Person Specification
Education
Essential
- Educated to basic GCSE or equivalent NVQ2 in Customer Care
- Knowledge of IT systems
Work Experience
Essential
- Experience of having worked in a patient/customer focussed environment
- Experience of face to face and telephone duties
- Evidence of time management and prioritising work
Desirable
- Evidence of Imaging terminology
Personal Qualities
Essential
- Excellent communication skills
- Good understanding of confidentiality in a hosptial setting
- Evidence of multi tasking and working with constant interuptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
