Job summary
This is an administrative post within the Neuropsychiatry service at North Bristol NHS Trust to work alongside the Functional Neurological Disease (FND) service. To provide a high quality and comprehensive administrative and clerical support to the FND service multi-disciplinary team.Key Co-ordinator and administrator, providing outpatient support to the Neuropsychiatry team. Ensuring outpatient appointments are made/cancelled in accordance with the Government Access Targets and the Trust's Patient Access Policy. Contacting and responding to patient queries in a professional courteous and timely manner. Providing clerical support for the service as required.You will be required to liaise with all staff in the department, including consultants, junior doctors, occupational therapists, administrative staff, and colleagues from other departments includingNeurology, as well as external providers. The post holder will exercise initiative, independent judgement and decision-making with situations arising from the duties described below to ensure an effective, high-quality service. Due to the expansion of the FND service and growth of our clinical team, therewill be an expectation on the successful candidate to support this development and ensure sufficient admin support
Main duties of the job
To provide secretarial support for the efficient operation of the FND Service.
To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations.
To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.
To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner.
Provide Booking Service for Neuropsychiatry using the Trust's computerised system Careflow in accordance with the Trust's Patient Access Policy.
To manage FND waiting lists and non-consultant referrals.
Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems
Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.
Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.
Willingness to undertake further training and development.
Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
This is an administrative post within the Neuropsychiatry service at North Bristol NHS Trust to work alongside the Functional Neurological Disease (FND) service. To provide a high quality and comprehensive administrative and clerical support to the FND service multi-disciplinary team.Key Co-ordinator and administrator, providing outpatient support to the Neuropsychiatry team. Ensuring outpatient appointments are made/cancelled in accordance with the Government Access Targets and the Trusts Patient Access Policy. Contacting and responding to patient queries in a professional courteous and timely manner. Providing clerical support for the service as required.You will be required to liaise with all staff in the department, including consultants, junior doctors, occupational therapists, administrative staff, and colleagues from other departments includingNeurology, as well as external providers. The post holder will exercise initiative, independent judgement and decision-making with situations arising from the duties described below to ensure an effective, high-quality service. Due to the expansion of the FND service and growth of our clinical team, therewill be an expectation on the successful candidate to support thisdevelopment and ensure sufficient admin support
To provide secretarial support for the efficient operation of the FND Service.To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary.To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality.Provide Booking Service for Neuropsychiatry using the Trusts computerised system Careflow in accordance with the Trusts Patient Access PolicyTo manage FND waiting lists and non-consultant referrals.Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems ensuring that the department functions within the Trusts standards for the integrity of data collection.To work closely with senior colleagues within the team to ensure effective secretarial support and cover.Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.Willingness to undertake further training and development.Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time.
Job description
Job responsibilities
This is an administrative post within the Neuropsychiatry service at North Bristol NHS Trust to work alongside the Functional Neurological Disease (FND) service. To provide a high quality and comprehensive administrative and clerical support to the FND service multi-disciplinary team.Key Co-ordinator and administrator, providing outpatient support to the Neuropsychiatry team. Ensuring outpatient appointments are made/cancelled in accordance with the Government Access Targets and the Trusts Patient Access Policy. Contacting and responding to patient queries in a professional courteous and timely manner. Providing clerical support for the service as required.You will be required to liaise with all staff in the department, including consultants, junior doctors, occupational therapists, administrative staff, and colleagues from other departments includingNeurology, as well as external providers. The post holder will exercise initiative, independent judgement and decision-making with situations arising from the duties described below to ensure an effective, high-quality service. Due to the expansion of the FND service and growth of our clinical team, therewill be an expectation on the successful candidate to support thisdevelopment and ensure sufficient admin support
To provide secretarial support for the efficient operation of the FND Service.To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary.To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality.Provide Booking Service for Neuropsychiatry using the Trusts computerised system Careflow in accordance with the Trusts Patient Access PolicyTo manage FND waiting lists and non-consultant referrals.Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems ensuring that the department functions within the Trusts standards for the integrity of data collection.To work closely with senior colleagues within the team to ensure effective secretarial support and cover.Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.Willingness to undertake further training and development.Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time.
Person Specification
Education/Training/Qualifications
Essential
- Good general education including GSCE in Maths and English (or equivalent)
Desirable
- Patient Administration System (PAS) training
Knowledge/Skills/Abilities
Essential
- Excellent organisational skills
- Knowledge of RTT
- Ability to communicate clearly and effectively (written and verbal)
- Ability to work with a high degree of accuracy and attention to detail
- Ability to maintain confidentiality
- Ability to work as part of a team
- Ability to work to tight deadlines
Desirable
- Ability to review complex data
Work Experience
Essential
- Experience of working under pressure
- Previous secretarial experience
- Experience of prioritising workload
- Recent working knowledge of Microsoft Office package
Desirable
- Experience of using Care Flow
- Experience of working in a patient/customer focused environment
- Previous NHS Experience
Personal Qualities/Special Circumstances
Essential
- Able to promote good working relationships amongst team and colleagues
- Confident and sympathetic when dealing with patients/staff
- Flexible
- Hard working and organised
Desirable
- Willingness and ability to learn new IT skills and technology
Person Specification
Education/Training/Qualifications
Essential
- Good general education including GSCE in Maths and English (or equivalent)
Desirable
- Patient Administration System (PAS) training
Knowledge/Skills/Abilities
Essential
- Excellent organisational skills
- Knowledge of RTT
- Ability to communicate clearly and effectively (written and verbal)
- Ability to work with a high degree of accuracy and attention to detail
- Ability to maintain confidentiality
- Ability to work as part of a team
- Ability to work to tight deadlines
Desirable
- Ability to review complex data
Work Experience
Essential
- Experience of working under pressure
- Previous secretarial experience
- Experience of prioritising workload
- Recent working knowledge of Microsoft Office package
Desirable
- Experience of using Care Flow
- Experience of working in a patient/customer focused environment
- Previous NHS Experience
Personal Qualities/Special Circumstances
Essential
- Able to promote good working relationships amongst team and colleagues
- Confident and sympathetic when dealing with patients/staff
- Flexible
- Hard working and organised
Desirable
- Willingness and ability to learn new IT skills and technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
