Job summary
A substantive full time position has arisen within the Clinical Neurophysiology Department, situated within the Brunel Building at Southmead Hospital, for an experienced Band 3 Medical Secretary.
Working as part of this busy clinical team, your main duties will be to provide efficient and high quality administrative and clerical support to the Consultant Clinical Neurophysiologists and Physiologists within this team. This exciting opportunity involves working in close cooperation with these and other staff groups and medical professionals in this bespoke department in order to deliver outstanding diagnostic care. The role includes typing of clinical letters and reports, booking out-patient clinics and handling telephone calls and enquires, along with other general office duties.
The successful candidate will have an extensive secretarial background - ideally within the NHS and able to use Microsoft Office, along with well-developed communication and interpersonal skills and a caring attitude, as well as the ability to work well within a team are essential. Knowledge of medical terminology would be an advantage.
Main duties of the job
The Neurophysiology Medical Secretary plays a vital role in supporting the clinical team by managing patient communications, coordinating referrals and appointments, and ensuring the accurate preparation and distribution of clinical documentation. The role involves handling sensitive information with confidentiality, maintaining patient records, and using NHS systems to ensure smooth administrative operations. The secretary also provides a professional and compassionate reception service. Close collaboration with consultants, physiologists, and other departments is essential to maintain service efficiency and uphold high standards of patient care.
About us
North Bristol NHS Trust is one of the largest NHS trusts in the South West, providing hospital and community healthcare to over a million people across Bristol, South Gloucestershire, and North Somerset. With approximately 1,050 inpatient beds and over 9,500 staff, the Trust delivers exceptional care from its flagship site, Southmead Hospital, which houses the state-of-the-art Brunel building, regarded as one of the best hospital facilities in Europe. As a regional centre for neurosciences, orthopaedics, plastics and burns, renal medicine, and major trauma, the Trust offers a dynamic and rewarding environment for healthcare professionals. Working in our Neurophysiology department, you'll be part of a small, dedicated team contributing to a specialist service that plays a vital role in patient diagnosis and care. We are proud of our inclusive culture, strong links with local universities, and commitment to staff development and wellbeing, making North Bristol NHS Trust a truly supportive and forward-thinking place to build your career.
Job description
Job responsibilities
*Responsible for processing clinic letters/test result letters general correspondence, and other tasks required by the department*Receive, sort and prioritise daily correspondence.*Monitor waiting lists proactively .*Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.*Photocopying/filing and other administrative duties to ensure the efficient running of the office.*Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines i.e. 5 day turnaround for clinics.*Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.*Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.*To provide secretarial cover and undertake general office duties as necessary within the department.*To effectively deal with incoming mail for clinicians.*Such other reasonable duties, appropriate to a Band 3.
Job description
Job responsibilities
*Responsible for processing clinic letters/test result letters general correspondence, and other tasks required by the department*Receive, sort and prioritise daily correspondence.*Monitor waiting lists proactively .*Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.*Photocopying/filing and other administrative duties to ensure the efficient running of the office.*Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines i.e. 5 day turnaround for clinics.*Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.*Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.*To provide secretarial cover and undertake general office duties as necessary within the department.*To effectively deal with incoming mail for clinicians.*Such other reasonable duties, appropriate to a Band 3.
Person Specification
Skills and knowledge
Essential
- excellent organisational skills and attention to detail
Desirable
- knowledge of medical terminology
qualification
Essential
Desirable
- Working knowledge of Care Flow or similar
Experience
Essential
- previous secretarial experience
Desirable
- medical secretarial experience
Skills
Essential
- excellent telephone and communication skills
Person Specification
Skills and knowledge
Essential
- excellent organisational skills and attention to detail
Desirable
- knowledge of medical terminology
qualification
Essential
Desirable
- Working knowledge of Care Flow or similar
Experience
Essential
- previous secretarial experience
Desirable
- medical secretarial experience
Skills
Essential
- excellent telephone and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
