Job summary
We are looking for an organised and motivated individual to play a pivotal role within our Research and Development Department.
In this role, you will lead our reception function, offering a warm and professional welcome to patients attending the Clinical Research Centre. You will also provide high-level administrative support to the Clinical Research Centre Manager, Research Delivery Teams, and Commercial Research Team, ensuring all service requirements and standards are consistently met.
You will contribute to the smooth running of the wider research delivery and commercial trials teams, offering administrative support as required. This may involve working flexibly across multiple research locations within the Southmead site.
The post-holder will be expected to work across both our Clinical Research Centre, and Research & Development office, located in the Learning & Research building, providing reception cover as needed.
We are seeking someone with exceptional organisational and communication skills, strong attention to detail, and the ability to use their own initiative. Self-motivation and the capacity to work flexibly in a dynamic research environment are essential.
Main duties of the job
In this role, you will:
- Provide high-quality reception and administrative support to the Clinical Research Centre (CRC) Manager, Digital Transformation Lead, Research Delivery Teams and the Commercial Research Team. You will help ensure the CRC meets corporate standards and fulfils its operational responsibilities.
- Deliver professional reception services, directing queries and escalating issues to the appropriate team members or line manager via email, telephone, Microsoft Teams/digital platforms, or face-to-face communication.
- Manage the day-to-day archiving and retrieval of research documentation. This includes accurately logging, packing and dispatching materials to our external document management and storage partner.
- Prioritise your workload effectively to meet deadlines, using your judgement to escalate concerns appropriately and to identify opportunities for improvement or innovation within the role and wider department.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
Research and Development at NBT
Research is vital to improving the health and wellbeing of our communities--both now and for the future.
Our Research & Development Department is made up of around 140 dedicated nurses, midwives, healthcare professionals, administrators and support staff. Together, we support and care for more than 8,000 patients and participants each year.
We are committed to creating an environment where staff feel supported, valued and able to thrive. This dedication has been recognised through the International Investors in People programme, where we are proud to hold Silver accreditation.
If you are looking for a role where no two days are the same, where your ideas and innovations are welcomed, and where your work will contribute to meaningful improvements in community health and wellbeing for years to come, we would be delighted to hear from you.
Job description
Job responsibilities
Please see attached Job Description which details the main responsibilities of the role.
What Were Looking For
We are seeking someone who brings friendliness, warmth, and a professional, welcoming manner to the role.
You will have a proactive and helpful approach to tasks and situations, along with strong communication skills. Attention to detail is essential, as is the ability to work both independently and as part of a wider team. We also value individuals who are willing to identify and trial new ways of working to support continuous improvement.
The post-holder must be mobile across the Southmead site to meet the operational needs of the role.
Due to the nature of the duties, this is a fulltime, onsite position. Remote working cannot be accommodated.
Job description
Job responsibilities
Please see attached Job Description which details the main responsibilities of the role.
What Were Looking For
We are seeking someone who brings friendliness, warmth, and a professional, welcoming manner to the role.
You will have a proactive and helpful approach to tasks and situations, along with strong communication skills. Attention to detail is essential, as is the ability to work both independently and as part of a wider team. We also value individuals who are willing to identify and trial new ways of working to support continuous improvement.
The post-holder must be mobile across the Southmead site to meet the operational needs of the role.
Due to the nature of the duties, this is a fulltime, onsite position. Remote working cannot be accommodated.
Person Specification
Education/Training/Qualifications
Essential
- Level 4 qualifications (such as NVQ 4, HNC, Diploma) or equivalent experience.
- Evidence of consistent and continuing professional development
Desirable
- Undertake and maintain ICH-GCP certification.
Work Experience
Essential
- Advanced digital literacy skills, across all microsoft packages with evidence of data manipulation in excel and co-pilot proficiency
- Evidence of independent co-ordination and proactive administrative support compliant with regulations
- Ability to interrogate multiple data sources proactively to accurately identify required data for invoicing, supporting study feasibility assessments and accuracy of databases and systems
- Able to communicate complex information with good communication, interpersonal, and influencing skills.
- Able to plan and organise complex activities (e.g., patient visits, invoicing schedules, invoice management and processing).
- Attention to detail and ability to meet deadlines.
- Awareness of own limitations and appropriate use of escalation processes.
- Able to work under pressure and prioritise in an appropriate and pro-wellbeing manner
Desirable
- Experience with research-related administrative processes.
Knowledge, Skills and Abilities
Essential
- Experience in handling data, including accurate data entry and maintaining confidentiality
- Experience in financial administration, such as invoicing and tracking costs.
Desirable
- evidence of supporting service development and continuous improvements.
Personal Qualities/Special Circumstances
Essential
- Evidence of being able to be Adaptable and flexible to meet the dynamic service needs.
- Evidence of Ability to manage competing priorities and work autonomously.
- Ability to be mobile and work in various locations to meet the needs of the department.
- Evidence of being able to problem solve
Person Specification
Education/Training/Qualifications
Essential
- Level 4 qualifications (such as NVQ 4, HNC, Diploma) or equivalent experience.
- Evidence of consistent and continuing professional development
Desirable
- Undertake and maintain ICH-GCP certification.
Work Experience
Essential
- Advanced digital literacy skills, across all microsoft packages with evidence of data manipulation in excel and co-pilot proficiency
- Evidence of independent co-ordination and proactive administrative support compliant with regulations
- Ability to interrogate multiple data sources proactively to accurately identify required data for invoicing, supporting study feasibility assessments and accuracy of databases and systems
- Able to communicate complex information with good communication, interpersonal, and influencing skills.
- Able to plan and organise complex activities (e.g., patient visits, invoicing schedules, invoice management and processing).
- Attention to detail and ability to meet deadlines.
- Awareness of own limitations and appropriate use of escalation processes.
- Able to work under pressure and prioritise in an appropriate and pro-wellbeing manner
Desirable
- Experience with research-related administrative processes.
Knowledge, Skills and Abilities
Essential
- Experience in handling data, including accurate data entry and maintaining confidentiality
- Experience in financial administration, such as invoicing and tracking costs.
Desirable
- evidence of supporting service development and continuous improvements.
Personal Qualities/Special Circumstances
Essential
- Evidence of being able to be Adaptable and flexible to meet the dynamic service needs.
- Evidence of Ability to manage competing priorities and work autonomously.
- Ability to be mobile and work in various locations to meet the needs of the department.
- Evidence of being able to problem solve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
