Job summary
An exciting opportunity has arisen for a Support Manager in the Trauma and Orthopaedics department within the NMSK Division.
This role is key in ensuring the efficient and effective management of inpatient services within the Trauma and Orthopaedics department. Working closely with consultants, administrative teams, and service managers, you will ensure that patient pathways are well coordinated, elective and urgent admissions are scheduled effectively, and theatre lists are utilised efficiently. You will also manage performance data, identify areas for improvement, and support the implementation of service improvement programmes.
This role requires strong leadership and organisational skills, with the ability to work in a fast-paced environment. The post-holder will be enthusiastic, proactive, and adaptable, with a keen eye for detail and a problem-solving mindset to identify and implement solutions effectively. Strong analytical skills, the ability to manage competing priorities, and excellent communication skills with both clinical and administrative teams are essential.
Main duties of the job
- Managing inpatient waiting lists and booking processes to ensure accuracy and efficiency.
- Managing RTT pathways, ensuring compliance with NHS targets and reducing delays.
- Theatre scheduling and maximising theatre utilisation to improve service delivery.
- Collaborative and frequent working with the Outpatient Support Manager to ensure effective utilisation of all service areas, and to provide cross-cover when required.
- Producing reports and analysing data to track performance and identify areas for improvement.
- Liaising with consultants, waiting list coordinators, and operational teams to ensure smooth patient pathways.
- Managing key performance indicators (KPIs) and ensuring service targets are met.
- Supporting the implementation of service improvements and pathway redesign initiatives, to enhance patient experience and operational efficiency.
- Contributing to workforce planning, recruitment, and staff development within the department.
- Ensuring compliance with NHS policies, clinical governance, and health & safety standards.
The duties and responsibilities listed above are not intended to be exhaustive but are set out to indicate the main areas of activity currently expected of any Inpatient Support Manager. The post holder will therefore be expected to adopt a flexible approach when the needs of the service require.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
The full duties are outlined within the Job Description.
Due to the operational requirements of this role, working from home will be limited but can be discussed at interview.
Job description
Job responsibilities
The full duties are outlined within the Job Description.
Due to the operational requirements of this role, working from home will be limited but can be discussed at interview.
Person Specification
Education/Training/Qualifications
Essential
- Degree or relevant experience
- Evidence of Continuing Professional Development
Work Experience
Essential
- Experience of staff management and recruitment within a clinical service
- Experience of managing an elective waiting list
- Experience of managing RTT pathways
- Experience of leading the implementation of service changes, to enhance service efficiency and delivery of patient pathways
- Experience of working collaboratively with external providers
- Experience of delivering service performance targets
Knowledge/Skills/Abilities
Essential
- Excellent organisational skills and attention-to-detail
- Excellent leadership skills, with the ability to enthuse, motivate and involve individuals and teams
- Excellent verbal and written communication skills
- Knowledge and application of NHS policies, BNSSG Access Policy and RTT pathway management
- Ability to build positive working relationships with internal and external colleagues
- Ability to manage and prioritise tasks effectively, while handling competing demands
- IT literate and competent in the use of Microsoft Word, PowerPoint, Excel and Outlook
Person Specification
Education/Training/Qualifications
Essential
- Degree or relevant experience
- Evidence of Continuing Professional Development
Work Experience
Essential
- Experience of staff management and recruitment within a clinical service
- Experience of managing an elective waiting list
- Experience of managing RTT pathways
- Experience of leading the implementation of service changes, to enhance service efficiency and delivery of patient pathways
- Experience of working collaboratively with external providers
- Experience of delivering service performance targets
Knowledge/Skills/Abilities
Essential
- Excellent organisational skills and attention-to-detail
- Excellent leadership skills, with the ability to enthuse, motivate and involve individuals and teams
- Excellent verbal and written communication skills
- Knowledge and application of NHS policies, BNSSG Access Policy and RTT pathway management
- Ability to build positive working relationships with internal and external colleagues
- Ability to manage and prioritise tasks effectively, while handling competing demands
- IT literate and competent in the use of Microsoft Word, PowerPoint, Excel and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
