Go back
North Bristol NHS Trust

Receptionist

The closing date is 11 January 2026

Apply for this job

Job summary

Work as part of the Preoperative Administration team to deliver a coordinated and responsive service to patients, their relatives, visitors, and staff. Carry out a range of administrative duties in relation to the day-to-day running of Preoperative Assessment. This will include booking of appointments, admitting and discharging of patients.Preparation of clinical notes for upcoming clinics.

You will play a central role within the service and are required to liaise with hospital medical staff, other departments, patients, and thegeneral public.

You will cover the Pre-Op reception on a rotation to receive patients, their relatives and other visitors into the Preoperative Assessment Clinic and promote an efficient, courteous, and responsive service.

Maintain close working relationships with nursing, medical and managerial staff that use preoperative assessment clinic to provide a seamless service.

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Main duties of the job

  • Participate in the day-to-day activities of the administrative and clerical team working within the Preoperative Assessment clinic.

  • Support the nursing staff in the effective running of the Preoperative Assessment service, ensuring that work is organised and prioritised effectively and that acceptable standards aremaintained.

  • Participate in staff training asrequired.

  • Maintain effective communication within the administrative and clerical team.

  • Receive patients and their relatives into the Preoperative Assessment clinic and promote an efficient, courteous, and responsive service.

  • Occasional contact with carers or patients who may be emotionally upset and may present in challengingways

  • Assistpatient with questionnaires by inputting for example their general health and social circumstances on Synopsis for them.

  • Create and trace notes inan accurateandtimelymanner

  • Prepare Preoperative Assessment Clinics including inputting data onSynopsis

  • Deal with incoming telephone calls and pass on if necessary.

  • Prep Clinical notes ready in advance for all appointments.

  • Dealing with queries from patients and clinical teams by phone,emailand face to face.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities and we are part of the Bristol NHS Group.

Recognised as the Best UK Employer of the Year for Nursing Staff at the Nursing Times Workforce Summit and Awards 2025, our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Details

Date posted

31 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (FTE) or pro-rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-ASCR5740-CCC-A

Job locations

Weston ward, Pre-operative Assessment Clinic

Southmead hospital

Bristol

BS10 5NB


Job description

Job responsibilities

  • Participate in the day-to-day activities of the administrative and clerical team working within the Preoperative Assessment clinic.

  • Support the nursing staff in the effective running of the Preoperative Assessment service, ensuring that work is organised and prioritised effectively and that acceptable standards aremaintained.

  • Participate in staff training asrequired.

  • Maintain effective communication within the administrative and clerical team.

  • Receive patients and their relatives into the Preoperative Assessment clinic and promote an efficient, courteous, and responsive service.

  • Occasional contact with carers or patients who may be emotionally upset and may present in challengingways

  • Assistpatient with questionnaires by inputting for example their general health and social circumstances on Synopsis for them.

  • Create and trace notes inan accurateandtimelymanner

  • Prepare Preoperative Assessment Clinics including inputting data onSynopsis

  • Deal with incoming telephone calls and pass on if necessary.

  • Prep Clinical notes ready in advance for all appointments.

  • Dealing with queries from patients and clinical teams by phone,emailand face to face.

Job description

Job responsibilities

  • Participate in the day-to-day activities of the administrative and clerical team working within the Preoperative Assessment clinic.

  • Support the nursing staff in the effective running of the Preoperative Assessment service, ensuring that work is organised and prioritised effectively and that acceptable standards aremaintained.

  • Participate in staff training asrequired.

  • Maintain effective communication within the administrative and clerical team.

  • Receive patients and their relatives into the Preoperative Assessment clinic and promote an efficient, courteous, and responsive service.

  • Occasional contact with carers or patients who may be emotionally upset and may present in challengingways

  • Assistpatient with questionnaires by inputting for example their general health and social circumstances on Synopsis for them.

  • Create and trace notes inan accurateandtimelymanner

  • Prepare Preoperative Assessment Clinics including inputting data onSynopsis

  • Deal with incoming telephone calls and pass on if necessary.

  • Prep Clinical notes ready in advance for all appointments.

  • Dealing with queries from patients and clinical teams by phone,emailand face to face.

Person Specification

Education/Training/Qualifications

Essential

  • Good general education including GCSE in Math and English (or equivalent)
  • Working knowledge of Microsoft Office, including Outlook, Email and Word

Desirable

  • Advanced Keyboard and computer skills

Work Experience

Essential

  • Experience of working in the NHS
  • Ability to work to tight deadlines
  • Ability to work as part of a team
  • Ability to communicate clearly and effectively (written and verbal)
  • Ability to maintain confidentiality

Knowledge/Skills/Abilities

Essential

  • Excellent organisational skills
  • Ability to work to tight deadlines
  • Ability to work as part of a team
  • Ability to communicate clearly and effectively (written and verbal)
  • Ability to maintain confidentiality

Personal Qualities/Special Circumstances

Essential

  • Able to promote good working relationships amongst team and colleagues
  • Flexible
  • Hard working and organised
  • Willingness and ability to learn new IT skills and technology
  • Able to exercise judgement and take responsibility for actions
Person Specification

Education/Training/Qualifications

Essential

  • Good general education including GCSE in Math and English (or equivalent)
  • Working knowledge of Microsoft Office, including Outlook, Email and Word

Desirable

  • Advanced Keyboard and computer skills

Work Experience

Essential

  • Experience of working in the NHS
  • Ability to work to tight deadlines
  • Ability to work as part of a team
  • Ability to communicate clearly and effectively (written and verbal)
  • Ability to maintain confidentiality

Knowledge/Skills/Abilities

Essential

  • Excellent organisational skills
  • Ability to work to tight deadlines
  • Ability to work as part of a team
  • Ability to communicate clearly and effectively (written and verbal)
  • Ability to maintain confidentiality

Personal Qualities/Special Circumstances

Essential

  • Able to promote good working relationships amongst team and colleagues
  • Flexible
  • Hard working and organised
  • Willingness and ability to learn new IT skills and technology
  • Able to exercise judgement and take responsibility for actions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Weston ward, Pre-operative Assessment Clinic

Southmead hospital

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer details

Employer name

North Bristol NHS Trust

Address

Weston ward, Pre-operative Assessment Clinic

Southmead hospital

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Pre-op assessment Support manager

Luke Paragreen

Luke.Paragreen@nbt.nhs.uk

Details

Date posted

31 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (FTE) or pro-rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-ASCR5740-CCC-A

Job locations

Weston ward, Pre-operative Assessment Clinic

Southmead hospital

Bristol

BS10 5NB


Supporting documents

Privacy notice

North Bristol NHS Trust's privacy notice (opens in a new tab)