Job summary
Make a real difference to patient flow and experience every day.
As an IDS Senior Coordinator, you'll be on the frontline of hospital discharge - the vital link between patients, families, ward teams, and community services. This is a dynamic, ward-based role where you'll drive discharge momentum, gather the information needed for safe discharges, and help patients get home when they're medically fit.
Working autonomously with clinical awareness, you'll be trusted to identify barriers, coordinate actions, and know when to escalate. Every day you'll see the direct impact of your work - patients going home, beds freed for those who need them, and flow improving across the hospital.
If you thrive in fast-paced environments, love problem-solving, and want to work in a role where you make visible daily progress, this is for you.
Please note:
Main duties of the job
You'll be embedded on hospital wards as the discharge coordination expert. Within 48 hours of every admission, you'll have gathered essential collateral from the patient, clinical systems, care providers, and families. You'll attend daily board rounds, actively discussing and appropriately challenging delays, ensuring discharge actions have clear owners and timeframes.
Working closely with your Case Manager, you'll coordinate assessments, initiate referrals, and update patients and families about progress. You'll document everything in CareFlow using SBAR format, maintain real-time Flow Board accuracy, and escalate concerns promptly when they're outside your scope.
This role requires strong IT skills, excellent communication across multiple stakeholders, and the ability to manage competing priorities while maintaining attention to detail. You'll need knowledge of the Mental Capacity Act, safeguarding procedures, and discharge pathways, with an understanding of what makes a safe, timely discharge.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details.
Attend daily ward board rounds as IDS representative, challenging delays and driving discharge momentum
Gather essential collateral within 48 hours using IDS triggers - liaise with GPs, care providers, families, and community services
Hold early discharge conversations with patients and families, setting realistic expectations from admission
Undertake baseline assessments with the MDT, ensuring admission and social assessments completed within 24 hours
Document findings accurately in CareFlow using SBAR format and maintain real-time Flow Board updates
Coordinate discharge actions with clear timeframes and action owners across ward teams and community partners
Recognise when specialist referrals are needed and initiate appropriately
Work autonomously within scope of practice, escalating to Case Manager or Operational Leads when required
Meet daily with Case Manager to review patient progress and coordinate complex cases
Support ward education on discharge processes and Managing Expectations protocol.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details.
Attend daily ward board rounds as IDS representative, challenging delays and driving discharge momentum
Gather essential collateral within 48 hours using IDS triggers - liaise with GPs, care providers, families, and community services
Hold early discharge conversations with patients and families, setting realistic expectations from admission
Undertake baseline assessments with the MDT, ensuring admission and social assessments completed within 24 hours
Document findings accurately in CareFlow using SBAR format and maintain real-time Flow Board updates
Coordinate discharge actions with clear timeframes and action owners across ward teams and community partners
Recognise when specialist referrals are needed and initiate appropriately
Work autonomously within scope of practice, escalating to Case Manager or Operational Leads when required
Meet daily with Case Manager to review patient progress and coordinate complex cases
Support ward education on discharge processes and Managing Expectations protocol.
Person Specification
Education/Training/Qualifications
Essential
- Educated to GCSE grade C (or above or equivalent) in English Language and Maths
- NVQ Level 3 Health & social care or equivalent
- IT literate with a knowledge of work, excel, Care Flow
Work Experience
Essential
- Substantial experience of working in a health care setting
- Previous experience in an acute clinical environment
- Experience of working with patients with complex needs
- Experience of using electronic patient administration systems
Knowledge/Skills/Abilities
Essential
- Ability to communicate effectively with a range of stakeholders, patients, relatives and carers
- Able to work effectively as part of a team, but also able to work under own initiative
- Able to manage own workload and conflicting demands
- Focus and attention to detail
- Excellent organisational skills
- Knowledge around mental health and Mental Capacity Act
Desirable
- Knowledge and understanding of service targets
Person Specification
Education/Training/Qualifications
Essential
- Educated to GCSE grade C (or above or equivalent) in English Language and Maths
- NVQ Level 3 Health & social care or equivalent
- IT literate with a knowledge of work, excel, Care Flow
Work Experience
Essential
- Substantial experience of working in a health care setting
- Previous experience in an acute clinical environment
- Experience of working with patients with complex needs
- Experience of using electronic patient administration systems
Knowledge/Skills/Abilities
Essential
- Ability to communicate effectively with a range of stakeholders, patients, relatives and carers
- Able to work effectively as part of a team, but also able to work under own initiative
- Able to manage own workload and conflicting demands
- Focus and attention to detail
- Excellent organisational skills
- Knowledge around mental health and Mental Capacity Act
Desirable
- Knowledge and understanding of service targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
