Job summary
We're seeking experienced Healthcare Support Workers to join our Medirooms Team!
Working in the Medirooms is a challenging and rewarding role where the Healthcare Support Worker (HCSW) is an essential part of the multidisciplinary team. HCSWs in Medirooms support other members of the team including: Registered Nurses, Operating Department Practitioners, Nursing Associates, Porters, Surgeons & Anaesthetists.
You will be working in the Medirooms and recovery areas, participating in the care of patients during their perioperative journey. Although you will be working in a technical environment, good patient care is of utmost importance and you will be directly involved in the care of the patient immediately prior to and following their surgery.
'Medirooms' is a 21st Century concept in healthcare, combining the traditional recovery, day-case, same-day admission areas into a single patient room environment. NBT is the only NHS organization to offer this new and innovative approach. Medirooms are designed to enhance the patients' experience through improving the level of privacy and dignity.
The successful candidate should be committed to their development and will need to be either willing to work towards or already have achieved their Level 3 Diploma. Previous experience of working in a relevant acute hospital setting is essential.
Main duties of the job
Your tasks will include:
- Communicating with the Medirooms and theatres teams, including participating in team safety briefs
- Ensuring good infection control procedures are being followed
- Preparing the Medirooms before procedures, between procedures and at the end of the day
- Understanding the equipment that is being used and being able to position and check it correctly
- Collecting materials required for patient care
- Helping with the safe collection of clinical specimens
- Assisting with patient documentation
- Participating in all aspects of the patient's care , maintaining their privacy and dignity
- Talking with patients and their families who are undergoing as a way of supporting and reassuring them
- Helping ensure that patient safety is at the heart of all we do in Medirooms
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
- Deliver clinical and therapeutic care to patients as required within set protocols/policies and within the scope of the Health Care Support Worker remit.
- Participate in patient assessment (with direct supervision and after appropriate delegation from the Registered Practitioner/Assistant Practitioner), to deliver high standards of care.
- Perform area specific clinical competencies to enhance the delivery of patient care/therapy.
- Under supervision follow individual care treatment plans, and report any changes immediately to the Registered Practitioner/Assistant Practitioner.
- Work effectively as part of a team.
- Maintain effective communication with patients, relatives and members of the Multidisciplinary team regarding all aspects of care demonstrating a variety of communication skills in accordance with the patient group.
- Contribute to clear concise patient records and documentation adhering to national standards and trust policies and procedures.
- Obtain consent prior to giving care/therapy in accordance with Trust Consent Policy.
- Provide information to other members of the Multi-disciplinary team on the care/therapy provided.
- Undertake transfer/escort of patients from one area to another after appropriate delegation from the Registered Practitioner within their scope of practice.
- Provide clinical care/therapy in accordance with infection prevention and health and safety policies and procedures.
- Promote Health Education specific to the clinical area and in line with national and local policies.
- Initiate and participate with cardio-pulmonary resuscitation procedures
Environment Support
- Ensure clinical area is prepared and maintained as appropriate to individual patient needs.
- Maintain the work environment in line with Trust Infection prevention and Health and Safety policies.
- Identify requirements for and availability of equipment stores, CSSD as appropriate for patients clinical care/ therapy.
- Identify and take appropriate action when equipment malfunctions.
- Identify potential risk issues, which could affect the patients health or social care needs.
Professional
- Be familiar and comply with all Trust Policies and Procedures.
- Act at all times in a manner, which illustrates respect for privacy, dignity and confidentiality.
- Exhibit professional behaviour and attitude at all times, and demonstrate excellent customer care skills and ensure actions support equality and diversity.
- Act within limits of own competence, ensuring actions support care, protection and wellbeing of others.
- Maintain responsibility for the identification of own continuing educational and development needs, including audits of own work practice. Formulate a personal development plan, and participate in the annual appraisal process.
- Ensure all required mandatory training is undertaken in line with Trust policy.
- Participate where needed, during investigations relating to incidents involving patients and/or staff.
Administration
- Use IT systems for e.g. data collection, patient records, information and treatment investigative requests.
- Effectively utilise resources within departmental budgetary requirements.
- Ensure that correct procedures are followed in the event of an incident or accident involving patients, staff or visitors.
- Participate in ward and departmental meetings.
- Participate in the induction and orientation of newly appointed staff, learners and other visitors to the ward/dept.
- Ensure safe custody, return or disposal of patients property in accordance with Trust Policies.
Job description
Job responsibilities
- Deliver clinical and therapeutic care to patients as required within set protocols/policies and within the scope of the Health Care Support Worker remit.
- Participate in patient assessment (with direct supervision and after appropriate delegation from the Registered Practitioner/Assistant Practitioner), to deliver high standards of care.
- Perform area specific clinical competencies to enhance the delivery of patient care/therapy.
- Under supervision follow individual care treatment plans, and report any changes immediately to the Registered Practitioner/Assistant Practitioner.
- Work effectively as part of a team.
- Maintain effective communication with patients, relatives and members of the Multidisciplinary team regarding all aspects of care demonstrating a variety of communication skills in accordance with the patient group.
- Contribute to clear concise patient records and documentation adhering to national standards and trust policies and procedures.
- Obtain consent prior to giving care/therapy in accordance with Trust Consent Policy.
- Provide information to other members of the Multi-disciplinary team on the care/therapy provided.
- Undertake transfer/escort of patients from one area to another after appropriate delegation from the Registered Practitioner within their scope of practice.
- Provide clinical care/therapy in accordance with infection prevention and health and safety policies and procedures.
- Promote Health Education specific to the clinical area and in line with national and local policies.
- Initiate and participate with cardio-pulmonary resuscitation procedures
Environment Support
- Ensure clinical area is prepared and maintained as appropriate to individual patient needs.
- Maintain the work environment in line with Trust Infection prevention and Health and Safety policies.
- Identify requirements for and availability of equipment stores, CSSD as appropriate for patients clinical care/ therapy.
- Identify and take appropriate action when equipment malfunctions.
- Identify potential risk issues, which could affect the patients health or social care needs.
Professional
- Be familiar and comply with all Trust Policies and Procedures.
- Act at all times in a manner, which illustrates respect for privacy, dignity and confidentiality.
- Exhibit professional behaviour and attitude at all times, and demonstrate excellent customer care skills and ensure actions support equality and diversity.
- Act within limits of own competence, ensuring actions support care, protection and wellbeing of others.
- Maintain responsibility for the identification of own continuing educational and development needs, including audits of own work practice. Formulate a personal development plan, and participate in the annual appraisal process.
- Ensure all required mandatory training is undertaken in line with Trust policy.
- Participate where needed, during investigations relating to incidents involving patients and/or staff.
Administration
- Use IT systems for e.g. data collection, patient records, information and treatment investigative requests.
- Effectively utilise resources within departmental budgetary requirements.
- Ensure that correct procedures are followed in the event of an incident or accident involving patients, staff or visitors.
- Participate in ward and departmental meetings.
- Participate in the induction and orientation of newly appointed staff, learners and other visitors to the ward/dept.
- Ensure safe custody, return or disposal of patients property in accordance with Trust Policies.
Person Specification
Qualifications and Training
Essential
- One of the following: o Level 3 RQF, SCQF o City and Guilds 3 o NVQ 3 o BTEC National Diploma o Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) o Equivalent experience
Work Experience
Essential
- At least 12 months experience of working in a relevant acute hospital setting
- Prior experience as a support worker
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Desirable
- Prior experience of working in a post anaesthetic care unit or surgical ward
Knowledge/Skills/Abilities
Essential
- Excellent communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Demonstrate an awareness of healthcare work and policies and procedures
- Ability to work with minimum supervision to a high standard
Person Specification
Qualifications and Training
Essential
- One of the following: o Level 3 RQF, SCQF o City and Guilds 3 o NVQ 3 o BTEC National Diploma o Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) o Equivalent experience
Work Experience
Essential
- At least 12 months experience of working in a relevant acute hospital setting
- Prior experience as a support worker
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Desirable
- Prior experience of working in a post anaesthetic care unit or surgical ward
Knowledge/Skills/Abilities
Essential
- Excellent communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Demonstrate an awareness of healthcare work and policies and procedures
- Ability to work with minimum supervision to a high standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
