North Bristol NHS Trust

Temporary Staffing Coordinator

The closing date is 02 December 2025

Job summary

Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments, and work well within a team?

We are currently recruiting for an temporary staffing coordinator to join our Temporary Staffing Team.

This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non clinical functions within the Bristol Hospital Group.

This role would involve shift work and working across a 7 day week between the hours of 06:30 - 20:00. You would also be required to work bank holidays, and 1-2 weekends a month.

Main duties of the job

Your day to day duties will include but may not be limited to:

Being a first point of contact to temporary workers, hiring managers, matrons, department heads and divisional Heads of Nursing across the Trust via telephone and email, across both Trusts within the Bristol Hospital Group.
Manage the service inboxes on a rotational basis, provide a prompt and professional response to bank workers and stakeholders.
Maintain a strong communication channel with various wards and departments throughout the Trust
Maintaining a relationship with agencies - liaising with them on a daily basis to allocate unfilled bank duties as required

The ideal candidate will:

Have strong communication skills and the ability to confidently communicate to key stakeholders
Previous call centre experience would be an advantage
Ideally have previous experience working in an NHS setting although this is not essential
Have a flexible working approach

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Date posted

19 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata for part time roles

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

339-PD3872-LMH-B

Job locations

Southmead Hospital

Bristol

BS10 5NB

Job description

Job responsibilities

Operate in accordance with Trust policy, Terms and Conditions. Receive bookings from wards and departments to fill temporary gaps in staffing. Requests for staff may be received by e-mail, via the internet or by telephone.

Ensure all systems are maintained and accurate with booking and cancellation information.

Establish and maintain an effective relationship with bank staff making regular contact by telephone to ensure that shift requests are filled in a timely and cost-effective manner. Deal sensitively with relaying information about cancelled shifts etc.

Establish and maintain an effective relationship at all levels with the wards and departments covered by the service.

Offer basic advice to callers whether bank staff, Ward Managers or the general public on how to resolve for example, recruitment, cancellation and pay issues.

Take part in regular team meetings to review service delivery and plan future direction bringing relevant ideas & information to these meetings.

Maintain an effective system of communication both within the team and to the end users of the service.

Attend meetings if required that promote open discussion on work-related issues and suggestions for change, acting on suggestions.

Use tact and persuasion as appropriate to fill bank shifts and cancel, regrade or move staff in conjunction with the wards or Clinical Site team as appropriate. Deal sensitively and anonymously with confidential information about patients requiring special attention or 1:1 support.

Be able to relay the skills and qualifications required for the assignments professionally to bank staff and external agency suppliers.

Implement Trust policies and protocols relating to bank and agency controls, and have the relevant expertise to advise stakeholders accordingly.