Job summary
We are seeking an experienced and motivated individual to join the Homecare Team for an 18-month fixed term period. You will lead a team of Pharmacy Homecare Assistants and Supervisor , overseeing day-to-day operations to delivery a safe and effective homecare service.
You will be responsible for but not limited to ensuring the homecare service is running smoothly, all aspects of HR and recruitment, conducting service reviews and managing financial accounts with homecare providers. You will also support the Specialist Pharmacy Technician - Homecare and Homecare Services Manager (Lead Pharmacy Technician) with service development.
This position is open to both unregistered staff and Pharmacy Technicians in line with the person specification.
Main duties of the job
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Responsible for managing the workload dictated by service needs, prioritising work according to clinical need and service requirements, and ensuring the day-to-day operation of the pharmacy homecare team is carried out within expected key performance indicators
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Communicate effectively with pharmacy staff, wider trust staff, Suppliers, and patients or agreed patient representatives to ensure that queries and issues are resolved in a timely manner.
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Responsible for overseeing the financial statements of the homecare providers, liaising with the relevant disputes teams to resolve invoicing queries, and invoices are paid in a timely manner to ensure efficient flow of invoicing
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Specialist knowledge and clear understanding of Homecare policies, Hackett report, RPS Professional standards handbook and other relevant regulations, guidance, and quality standards as well as Local Procurement practices and Regional and National developmentsRun regular reports to monitor and record homecare team workload statistics and complete homecare monthly KPIs Takes responsibility for collection and accuracy of Homecare KPI data.Monitor and review KPIs from Homecare providers and appropriately escalate any performance issuesMaintain the correct CMU contract information on the pharmacy computer system and ensure this information is communicated correctly to the homecare providers in a timely manner.Ensures that all systems and processes related to the smooth running of the Homecare service are followed, and prepare the way for future developments, including but not limited to electronic working, to ensure that NBT Homecare services are of a consistently high standardKeep up to date with current pharmaceutical practice and knowledge as required for personal and departmental developmentLine manager responsibilities including but not limited to; appraisals and objective setting, sickness absence management, disciplinary and performance matters, workload allocation, e-rostering, development of training packages and induction programmes, and recruitment of new staffResolves Homecare problems or queries arising in conjunction with homecare suppliers, clinical leads, and homecare technician in an accurate and timely manner to minimise disruption to service for patients and ensuring accuracy of invoices for payment.Ensures that any service changes or issues are effectively communicated to all relevant Trust and Departmental Staff.Deals with urgent medication requests in a prompt and timely manner to ensure that patient treatment is not compromised.Responsible for working with multidisciplinary healthcare teams to review and develop existing services, implement new services, and move services to alternative homecare providersDeveloping training programmes for new homecare staff and rotational staff, responsible for training and developing new homecare staff and rotational staff including competency assessment and sign offParticipates in the induction programme for all appropriate new staff to ensure they are aware of essential Homecare procedures.Undertakes continuing professional development to maintain a high level of professional knowledge and competence in relation to Homecare.To investigate patient or staff led complaints involving or relating to homecare services, taking appropriate action, developing, and implementing necessary changes in practice to ensure improvement.Assist in internal audits of the homecare service in line with regional and national requirementsTo co-ordinate the homecare work process in accordance with Standard Operating procedures, safe working systems and the legal framework for the supply of medicines.Responsible for producing and reviewing standard operating procedures for own work area as well as processes and procedures that involve service changes that will impact on other sections/departments and, ultimately, patients. To ensure these standard operating procedures and process changes are communicated thoroughly to all relevant sections/departments whilst ensuring all staff training is current and valid in line with SOPs in all aspects of services for HomecareDeputise the Specialist Pharmacy Technician HomecareAny other duties, which may be required by the Director of Pharmacy for the benefit of the service.
Job description
Job responsibilities
Specialist knowledge and clear understanding of Homecare policies, Hackett report, RPS Professional standards handbook and other relevant regulations, guidance, and quality standards as well as Local Procurement practices and Regional and National developmentsRun regular reports to monitor and record homecare team workload statistics and complete homecare monthly KPIs Takes responsibility for collection and accuracy of Homecare KPI data.Monitor and review KPIs from Homecare providers and appropriately escalate any performance issuesMaintain the correct CMU contract information on the pharmacy computer system and ensure this information is communicated correctly to the homecare providers in a timely manner.Ensures that all systems and processes related to the smooth running of the Homecare service are followed, and prepare the way for future developments, including but not limited to electronic working, to ensure that NBT Homecare services are of a consistently high standardKeep up to date with current pharmaceutical practice and knowledge as required for personal and departmental developmentLine manager responsibilities including but not limited to; appraisals and objective setting, sickness absence management, disciplinary and performance matters, workload allocation, e-rostering, development of training packages and induction programmes, and recruitment of new staffResolves Homecare problems or queries arising in conjunction with homecare suppliers, clinical leads, and homecare technician in an accurate and timely manner to minimise disruption to service for patients and ensuring accuracy of invoices for payment.Ensures that any service changes or issues are effectively communicated to all relevant Trust and Departmental Staff.Deals with urgent medication requests in a prompt and timely manner to ensure that patient treatment is not compromised.Responsible for working with multidisciplinary healthcare teams to review and develop existing services, implement new services, and move services to alternative homecare providersDeveloping training programmes for new homecare staff and rotational staff, responsible for training and developing new homecare staff and rotational staff including competency assessment and sign offParticipates in the induction programme for all appropriate new staff to ensure they are aware of essential Homecare procedures.Undertakes continuing professional development to maintain a high level of professional knowledge and competence in relation to Homecare.To investigate patient or staff led complaints involving or relating to homecare services, taking appropriate action, developing, and implementing necessary changes in practice to ensure improvement.Assist in internal audits of the homecare service in line with regional and national requirementsTo co-ordinate the homecare work process in accordance with Standard Operating procedures, safe working systems and the legal framework for the supply of medicines.Responsible for producing and reviewing standard operating procedures for own work area as well as processes and procedures that involve service changes that will impact on other sections/departments and, ultimately, patients. To ensure these standard operating procedures and process changes are communicated thoroughly to all relevant sections/departments whilst ensuring all staff training is current and valid in line with SOPs in all aspects of services for HomecareDeputise the Specialist Pharmacy Technician HomecareAny other duties, which may be required by the Director of Pharmacy for the benefit of the service.
Person Specification
Essential
Essential
- NVQ Level 3 or equivalent, or BTEC National Certificate in Pharmacy Services, a recognised equivalent qualification, or a qualification at degree level.
- Leadership and Management Level 2 Qualification.
- IT competencies equivalent to GCSE Grade C or above, including experience using Microsoft Office software.
- Current registration with the General Pharmaceutical Council as a Pharmacy Technician or a minimum of two years' experience working in a leadership role.
- Experience of managing a team of two or more people.
- Experience of working with multidisciplinary stakeholders.
- Experienced in managing and applying CMU contract information to Pharmacy Systems
- Experience of writing standard operating procedures (SOPs)
- Experience of analysing financial data
- Excellent time management, organisational, communication and interpersonal skills. High level of accuracy and attention to detail
- Ability to train
- Ability to work flexibly under pressure, prioritising workload and meeting deadlines.
- Able to deal professionally with staff, patients and suppliers when dealing with sensitive information
Person Specification
Essential
Essential
- NVQ Level 3 or equivalent, or BTEC National Certificate in Pharmacy Services, a recognised equivalent qualification, or a qualification at degree level.
- Leadership and Management Level 2 Qualification.
- IT competencies equivalent to GCSE Grade C or above, including experience using Microsoft Office software.
- Current registration with the General Pharmaceutical Council as a Pharmacy Technician or a minimum of two years' experience working in a leadership role.
- Experience of managing a team of two or more people.
- Experience of working with multidisciplinary stakeholders.
- Experienced in managing and applying CMU contract information to Pharmacy Systems
- Experience of writing standard operating procedures (SOPs)
- Experience of analysing financial data
- Excellent time management, organisational, communication and interpersonal skills. High level of accuracy and attention to detail
- Ability to train
- Ability to work flexibly under pressure, prioritising workload and meeting deadlines.
- Able to deal professionally with staff, patients and suppliers when dealing with sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
