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North Bristol NHS Trust

Transport Scheduler

The closing date is 27 October 2025

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Job summary

We are seeking a highly organised and detail-oriented Patient Transport Scheduler

To work as part of the Patient Transport Team responsible for providing a comprehensive Patient TransportService in the hospital environment. This will involve carrying out the following Facilities Management functions:

  1. Dealing with all transport matters (patient and non-patient) on behalf of the Trust
  2. Managing and co ordinating all requests for patient transport from Trust departments and managing in -house resources and/or providers of transport services to carry out these requests
  3. Non Emergency Patient Transport Services (NEPTS)discharge/transfer ambulances
  4. Planning next day bookings and allocating to Non Emergency Patient Transport Services (NEPTS) Ambulances
  5. Responsible for resolving customer disputes and resource conflicts quickly
  6. Deciding on the most cost-effective method of executing transport requests whilst maintaining service levels and patient comfort and safety

Main duties of the job

  • To respond to call from Trust departments requesting transport for movement of patients and packages
  • Co-ordinate activities with third party transport providers
  • To adjust transport plans constantly to balance the needs of patient care/ resources available
  • To assist clinical staff when planning discharge to ensure patients' needs are met and that transport plans formulated meet these needs
  • To ensure suitable transport is sourced to avoid Patient breeches
  • To take decisions regarding the most cost-effective way of executing transport requests based on a range of cost and service options
  • To use judgement to assess priority for each request
  • To deal with all members to Trust departments in a courteous and efficient manner
  • To control transport providers, both in-house and external, in a professional and efficient a manner
  • To ensure all transport movements are recorded and allocated correctly on the daily schedule
  • To carry out daily procedures to maintain the scheduling system (backing -up, initiating reports etc)

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (FTE) or pro-rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-FD9881-CCC-A

Job locations

Southmead Hospital

Southmead Rd

Bristol

BS10 5NB


Job description

Job responsibilities

  • To instruct transport providers in a timely fashion in order to meet the service requirements of the patient/ departments
  • To attend statutory and mandatory training courses as and when required
  • To alert the scheduling supervisor of any problems relating to service and performance of the department
  • Identify and communicate service improvement
  • To ensure all paper records are kept up to date.
    • Sitting in restricted position in front of VDU for long periods

    Mental effort

    • High levels of concentration over most of the working day dealing with a wide roage of requests for transport

    • To maintain a professional and courteous service throughout the working day when dealing with customers/patients/ Trust staff
    • Handle complex clinical information
    • Changing transport planning on a daily basis to meet the needs of patient discharge

    Emotional effort

    • Occasionally having to deal with irate customers/patients/drivers

    Working conditions

    • Using VDU for most of the working day
    • Primarily based at one logistics centre, although the post holder may be required to work at other location as and when the needs of the service determine
    • Flexibility to work non-standard hours
    • Ability to work using own initiative without close supervision

Job description

Job responsibilities

  • To instruct transport providers in a timely fashion in order to meet the service requirements of the patient/ departments
  • To attend statutory and mandatory training courses as and when required
  • To alert the scheduling supervisor of any problems relating to service and performance of the department
  • Identify and communicate service improvement
  • To ensure all paper records are kept up to date.
    • Sitting in restricted position in front of VDU for long periods

    Mental effort

    • High levels of concentration over most of the working day dealing with a wide roage of requests for transport

    • To maintain a professional and courteous service throughout the working day when dealing with customers/patients/ Trust staff
    • Handle complex clinical information
    • Changing transport planning on a daily basis to meet the needs of patient discharge

    Emotional effort

    • Occasionally having to deal with irate customers/patients/drivers

    Working conditions

    • Using VDU for most of the working day
    • Primarily based at one logistics centre, although the post holder may be required to work at other location as and when the needs of the service determine
    • Flexibility to work non-standard hours
    • Ability to work using own initiative without close supervision

Person Specification

Skills

Essential

  • Good Geographical Knowledge of Bristol and the surrounding areas

Experience

Essential

  • Ambulance Dispatch/Planning experience

Skills

Essential

  • Excellent communication skills

Skills

Essential

  • Ability to deal with problems and put in place satisfactory solutions

Skills

Essential

  • Ability to pass and receive information in such a way that it can be clearly and readily understood
Person Specification

Skills

Essential

  • Good Geographical Knowledge of Bristol and the surrounding areas

Experience

Essential

  • Ambulance Dispatch/Planning experience

Skills

Essential

  • Excellent communication skills

Skills

Essential

  • Ability to deal with problems and put in place satisfactory solutions

Skills

Essential

  • Ability to pass and receive information in such a way that it can be clearly and readily understood

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Rd

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Rd

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Transport Duty Manager

Trudi Meredith

Trudi.meredith@nbt.nhs.uk

07565630335

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (FTE) or pro-rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-FD9881-CCC-A

Job locations

Southmead Hospital

Southmead Rd

Bristol

BS10 5NB


Supporting documents

Privacy notice

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