Job summary
An exciting opportunity has arisen within the Allergy and Clinical Immunology team for an Admin Assistant. We are seeking a proactive and organised individual to provide comprehensive support to the wider administration team.
Main duties of the job
The post holder will provide administration support to the Secretarial team and Patient Pathway Coordination within the Allergy and Clinical Immunology Service, to provide efficient and effective day to day running of the service.
The post holder will also provide support to other specialties within the wider cluster and the Medicine Division as and when required.
The post holder will be required to prove speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and profession dissemination of information.
The post holder will be required to work with the Patient Pathway Coordinator in contacting pre-identified patients to offer short notice cancellations for available appointments.
The post holder will be required to plan, book and schedule outpatient appointments, with the guidance and support of the Patient Pathway Coordinator to ensure both Trust and National Targets are met.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Please see attached job description for a comprehensive overview of the duties and responsibilities associated with this role.
Job description
Job responsibilities
Please see attached job description for a comprehensive overview of the duties and responsibilities associated with this role.
Person Specification
Education/Training/Qualifications
Essential
- Good educational standard of at least GCSE (or equivalent) in English
- Good working knowledge of Microsoft packages
- Good interpersonal skills, including telephone manner
Work Experience
Essential
- Demonstrable customer service experience
Desirable
- Previous clerical experience
- Previous NHS experience
- Letter processing skills
Knowledge/Skills/Abilities
Essential
- Excellent communication skills - the role demands good written and verbal English comprehension skills
- Demonstrate working to tight deadlines / under pressure
- Excellent organisational skills and attention to detail
- Understanding of confidentiality and data protection
Desirable
- Knowledge of medical terminology
Personal Qualities/Special Circumstances
Essential
- To be able to maintain good working relationships within own team and wider hospital staff groups / departments
- Professional, courteous and positive approach to work
- To have a very good time-keeping and attendance record
Person Specification
Education/Training/Qualifications
Essential
- Good educational standard of at least GCSE (or equivalent) in English
- Good working knowledge of Microsoft packages
- Good interpersonal skills, including telephone manner
Work Experience
Essential
- Demonstrable customer service experience
Desirable
- Previous clerical experience
- Previous NHS experience
- Letter processing skills
Knowledge/Skills/Abilities
Essential
- Excellent communication skills - the role demands good written and verbal English comprehension skills
- Demonstrate working to tight deadlines / under pressure
- Excellent organisational skills and attention to detail
- Understanding of confidentiality and data protection
Desirable
- Knowledge of medical terminology
Personal Qualities/Special Circumstances
Essential
- To be able to maintain good working relationships within own team and wider hospital staff groups / departments
- Professional, courteous and positive approach to work
- To have a very good time-keeping and attendance record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
