Job summary
Under the guidance of the Specialist Pharmacy Technician - Homecare and the Pharmacy Homecare Team Manager complete all aspects of administration involved with the Pharmacy Homecare service at North Bristol NHS Trust from order creation through to checking documentation ready for invoice payment and passing invoices for payment.Carry out day-to-day duties of Pharmacy Homecare in accordance with standard operating procedures to ensure a safe, effective, and timely service. Communicate effectively with a range of professionals, both internally and externally, as well as patients.
This post requires completion of Buttercups Level 2 training relevant to your area of work within 6 months of starting in post, as well as completion of the Pharmacy Homecare training package. All the relevant training will be provided under the supervision of Pharmacy Learning and Development team. After successful completion of all training and the Buttercups training course, the post holder will progress to Band 3.
Main duties of the job
- Process Homecare prescriptions and send to the Homecare Provider in a timely and secure manner
- Check Homecare invoices against purchase orders and current contract prices, passing correct invoices for payment or querying as appropriate
- Maintain and update Homecare records relating to homecare patients, prescriptions processed, and invoices passed for payment
- Deal with any queries relating to homecare services, from either trust staff, homecare provider staff or patients and their representatives, via phone or email in a timely manner to ensure patients treatments are not interrupted
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Job Description
- Creation of purchase orders against valid Homecare prescriptions and transition of all relevant documents in a timely and secure manner to relevant Homecare provider(s) in accordance with agreed contracts and Service Level Agreements.
- Checking accuracy of homecare invoices against purchase orders and current contract prices, and passing invoices for payment or querying as appropriate
- Maintain a high level of accuracy and attention to detail when raising homecare orders and processing homecare invoices
- Maintain and update Homecare records relating to homecare patients, prescriptions processed, and invoices passed for payment
- Effective communication with pharmacy staff, wider trust staff, suppliers, patients or agreed patient representatives, and homecare provider staff to ensure the smooth running of the homecare service
- Deal with any queries relating to homecare services, from either trust staff, homecare provider staff or patients and their representatives, via phone or email in a timely manner to ensure patients treatments are not interrupted
- Ensures that all systems and processes related to the smooth running of the Homecare service are followed.
The post-holder should possess the following skills and abilities to be considered for the role;
-
- GCSE English and MathematicsgradeC/4or above.
- Level 2 qualification in pharmacy services, or willingness to complete the course within the first year of employment
- Recentclerical experience within a busy office environment.
- Previousemployment in a hospital or community pharmacy
- Experience in customer orientated services with a knowledge of customer care
- Excellent IT skills, includingaccuratedata entry and experience using Microsoft Officesoftwareespecially Excel.
- Good problem solving skills but also aware of own limits
- Excellent time management and organisational skills with the ability to meet deadlines
- Good interpersonal skills and able to communicate effectively.
- Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality.
- Self-motivated, logical, methodical and with a good attention to detail
- Able to work accurately and flexibly under pressure and through interruptions
- Willing to be trained and instructed.
- Staff are required to work any combination of hours between 07:00am 08:00pm. Shift patterns will be allocated once appointed, as the Department is moving towards a full 7-day service, and will include weekend working on a rotational basis. All applicants will be required to work at the Frenchay Beckspool office.
Job description
Job responsibilities
Job Description
- Creation of purchase orders against valid Homecare prescriptions and transition of all relevant documents in a timely and secure manner to relevant Homecare provider(s) in accordance with agreed contracts and Service Level Agreements.
- Checking accuracy of homecare invoices against purchase orders and current contract prices, and passing invoices for payment or querying as appropriate
- Maintain a high level of accuracy and attention to detail when raising homecare orders and processing homecare invoices
- Maintain and update Homecare records relating to homecare patients, prescriptions processed, and invoices passed for payment
- Effective communication with pharmacy staff, wider trust staff, suppliers, patients or agreed patient representatives, and homecare provider staff to ensure the smooth running of the homecare service
- Deal with any queries relating to homecare services, from either trust staff, homecare provider staff or patients and their representatives, via phone or email in a timely manner to ensure patients treatments are not interrupted
- Ensures that all systems and processes related to the smooth running of the Homecare service are followed.
The post-holder should possess the following skills and abilities to be considered for the role;
-
- GCSE English and MathematicsgradeC/4or above.
- Level 2 qualification in pharmacy services, or willingness to complete the course within the first year of employment
- Recentclerical experience within a busy office environment.
- Previousemployment in a hospital or community pharmacy
- Experience in customer orientated services with a knowledge of customer care
- Excellent IT skills, includingaccuratedata entry and experience using Microsoft Officesoftwareespecially Excel.
- Good problem solving skills but also aware of own limits
- Excellent time management and organisational skills with the ability to meet deadlines
- Good interpersonal skills and able to communicate effectively.
- Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality.
- Self-motivated, logical, methodical and with a good attention to detail
- Able to work accurately and flexibly under pressure and through interruptions
- Willing to be trained and instructed.
- Staff are required to work any combination of hours between 07:00am 08:00pm. Shift patterns will be allocated once appointed, as the Department is moving towards a full 7-day service, and will include weekend working on a rotational basis. All applicants will be required to work at the Frenchay Beckspool office.
Person Specification
Shortlisting
Essential
- GCSE English and Mathematics grade C/4 or above
- Experience in customer orientated services with a knowledge of customer care
- Excellent IT skills, including accurate data entry and experience using Microsoft Office software especially Excel
- Excellent time management and organisational skills with the ability to meet deadlines
- Good interpersonal skills and able to communicate effectively
- Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality
- Self-motivated, logical, methodical and with a good attention to detail.
- Able to work accurately and flexibly under pressure and through interruptions
- Willing to be trained and instructed.
Desirable
- Level 2 qualification in pharmacy services, or willingness to complete the course within the first year of employment
- Recent clerical experience within a busy office environment.
- Previous employment in a hospital or community pharmacy
- Good problem-solving skills, but also aware of own limits
Person Specification
Shortlisting
Essential
- GCSE English and Mathematics grade C/4 or above
- Experience in customer orientated services with a knowledge of customer care
- Excellent IT skills, including accurate data entry and experience using Microsoft Office software especially Excel
- Excellent time management and organisational skills with the ability to meet deadlines
- Good interpersonal skills and able to communicate effectively
- Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality
- Self-motivated, logical, methodical and with a good attention to detail.
- Able to work accurately and flexibly under pressure and through interruptions
- Willing to be trained and instructed.
Desirable
- Level 2 qualification in pharmacy services, or willingness to complete the course within the first year of employment
- Recent clerical experience within a busy office environment.
- Previous employment in a hospital or community pharmacy
- Good problem-solving skills, but also aware of own limits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
