Job summary
A fantastic opportunity has recently arisen within the General Surgery Department as we are advertising for a Patient Pathway Assistant to join our busy department. This is an exciting opportunity to start your career working within the General Surgery Department.
Contract: Permanent
Working days: Wednesday, Thursday and Friday
Hours: 22.5 hours per week
The General Surgery Team are focused on helping manage the administrative processes for patient's who suffer with UGI/LGI issues in the Bristol and South West area. The role will be to support all administration aspects of the patient pathway in line with referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Management Team, Waiting List Coordinators and Secretaries.
The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
Main duties of the job
The General Surgery Patient Pathway Assistant is responsible for supporting the Waiting List Co-ordinators and Secretaries to manage the inpatient/outpatient day-to-day running of the department. Helping coordinate admissions, pre-operative clinics and outpatient clinics when required.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the admin team (inpatient and outpatient) within the General Surgery team, to ensure an effective high-quality service is provided.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
- Schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
- To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators/secretaries or in accordance with the Trusts Patient Access Policy.
- Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams.
- To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the waiting list co-ordinators/secretaries.
- To ensure that patient confidentiality is maintained at all times.
- To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
- To be responsible for the accurate completion of clinic letters once dictation has been received.
Job description
Job responsibilities
- Schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
- To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators/secretaries or in accordance with the Trusts Patient Access Policy.
- Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams.
- To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the waiting list co-ordinators/secretaries.
- To ensure that patient confidentiality is maintained at all times.
- To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
- To be responsible for the accurate completion of clinic letters once dictation has been received.
Person Specification
Education/Training/Qualifications
Essential
- Good general education including GSCE in Maths or English (or equivalent)
- Advanced keyboard and computer skills (Microsoft office)
Desirable
- Patient Administration System (PAS) training
Work Experience
Essential
- Experience in NHS or similar organisation
- Experience of working under pressure
- Experience of working as part of a team in a multi-disciplinary environment.
- Database experience
- Knowledge of patient pathway
Knowledge/Skills/Abilities
Essential
- Excellent written/verbal communication skills
Knowledge/Skills/Abilities
Essential
- Excellent customer care skills.
- Ability to work using own initiative with excellent organisational skills and meticulous attention to detail
- The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines
- Ability to exercise judgement and take responsibility for actions
- Able to promote good working relationships amongst team, colleagues and clinical staff
- Willingness and ability to learn new IT skills and technology
Personal Qualities/Special Circumstances
Essential
- Confident and sympathetic when dealing with patients/staff
- Ability to be calm and professional when working under pressure
Person Specification
Education/Training/Qualifications
Essential
- Good general education including GSCE in Maths or English (or equivalent)
- Advanced keyboard and computer skills (Microsoft office)
Desirable
- Patient Administration System (PAS) training
Work Experience
Essential
- Experience in NHS or similar organisation
- Experience of working under pressure
- Experience of working as part of a team in a multi-disciplinary environment.
- Database experience
- Knowledge of patient pathway
Knowledge/Skills/Abilities
Essential
- Excellent written/verbal communication skills
Knowledge/Skills/Abilities
Essential
- Excellent customer care skills.
- Ability to work using own initiative with excellent organisational skills and meticulous attention to detail
- The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines
- Ability to exercise judgement and take responsibility for actions
- Able to promote good working relationships amongst team, colleagues and clinical staff
- Willingness and ability to learn new IT skills and technology
Personal Qualities/Special Circumstances
Essential
- Confident and sympathetic when dealing with patients/staff
- Ability to be calm and professional when working under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
