North Bristol NHS Trust

Matron / Service Manager - Integrated Discharge Service (IDS)

The closing date is 26 August 2025

Job summary

This is an exciting opportunity to join the Integrated Discharge Service (IDS) as IDS Matron/Service Manager on a full time basis (37.5hrs/week). This is a key leadership role within our dynamic and expanding service, offering the chance to make a significant impact on patient care and discharge processes across the Trust.

You will provide clinical and professional managerial leadership to the IDS, leading patient discharge daily and change management projects across the hospital. Working from our Transfer of Care Hub, you'll support our team of 5 IDS Operational Leads and wider service, ensuring quality, safety, and improved patient flow.

The IDS has experienced significant growth to meet increasing demands, and this senior role is central to our continued development and success. You'll be visible and accessible across the trust, acting as a role model while supporting patients, carers and staff. You'll ensure Trust policies are followed, implement robust governance systems, and communicate effectively with all levels of staff both internally and externally.

This role offers tremendous potential for an experienced leader to shape the future of discharge services within an innovative, collaborative team that is making a real difference to patient care and experience across the system.Please see the additional information document for more details.

Main duties of the job

  • Line management and supervision for a team of 5 IDS Operational Leads
  • Escalation point for clinical and HR situations from the Operational Leads
  • Training, development, support for the Operational Leads
  • Assurance on behalf of IDS that discharge delays are appropriately and effectively managed across the Trust
  • Input into strategic decisions that influence IDS
  • Day-to-day operational alignment of the IDS teams and staff groups
  • Day-to-day operational implementation of strategic plans for the IDS
  • Complaint oversight and assurance on behalf of IDS
  • Ensuring that the IDS are closely linked with the other partners in the Transfer of Care Hub and benefits are being realised
  • Deputising for the Head of Integrated Discharge and the Associate Director for Integrated Discharge where required
  • Input into Discharge to Assess programme work that involves the IDS, and attendance where necessary at system working groups and meetings
  • Leading patient escalation meetings on behalf of the IDS and NBTPlease see the additional information document

About us

Please see the additional information document.NBT Cares. It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.

Details

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Job share, Flexible working

Reference number

339-TS6837-DJF

Job locations

Southmead Hospital

Bristol

BS10 5NB


Job description

Job responsibilities

Please see the attached job description and person specification for comprehensive details of the role requirements and responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for comprehensive details of the role requirements and responsibilities.

Person Specification

Education & Qualifications

Essential

  • Current NMC/HCPC/Social Work England Registration
  • Degree Level academic qualification or Equivalent in relevant field

Desirable

  • Postgraduate clinical specialism and/or leadership/management qualification

Experience

Essential

  • Minimum 5 years post-graduate experience
  • Over 2 years leading a clinical service/team
  • Evidence of collaborative working and network maintenance
  • Evidence of managing complex/difficult situations

Desirable

  • Experience leading teams in an Integrated Discharge Service or similar structure
  • Experience leading change projects

Knowledge & Skills

Essential

  • Have specialist knowledge of and ability to advise on the system approach to discharge management/processes
  • Good understanding of relevant legislation and statutory guidance
  • Ability to role model and lead collaboration across boundaries
  • Ability to assess, analyse and act on data to achieve change
Person Specification

Education & Qualifications

Essential

  • Current NMC/HCPC/Social Work England Registration
  • Degree Level academic qualification or Equivalent in relevant field

Desirable

  • Postgraduate clinical specialism and/or leadership/management qualification

Experience

Essential

  • Minimum 5 years post-graduate experience
  • Over 2 years leading a clinical service/team
  • Evidence of collaborative working and network maintenance
  • Evidence of managing complex/difficult situations

Desirable

  • Experience leading teams in an Integrated Discharge Service or similar structure
  • Experience leading change projects

Knowledge & Skills

Essential

  • Have specialist knowledge of and ability to advise on the system approach to discharge management/processes
  • Good understanding of relevant legislation and statutory guidance
  • Ability to role model and lead collaboration across boundaries
  • Ability to assess, analyse and act on data to achieve change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Integrated Discharge

Joel Phillips

joel.phillips@nbt.nhs.uk

07867352897

Details

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Job share, Flexible working

Reference number

339-TS6837-DJF

Job locations

Southmead Hospital

Bristol

BS10 5NB


Supporting documents

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