Lung Cancer Screening Navigator

Job description

Job responsibilities

Facilitating the smooth running of the participant journey by ensuring that co-ordinated and streamlined clinical and administrative processes revolve around the patient and their individual needs. To provide information and support about screening processes, including benefits and risks, to enable people to navigate the health and social care system and make choices that are best for them A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with screening participants, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer screening. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

Communications and Relationships

Provide a point of contact for patients through their screening pathway.

Maintain contact with the patients and their carers as appropriate during their screening pathway to assess on-going needs and enable a proactive prevention approach.

Be responsible for organising appointments and providing relevant information prior to attendance at lung cancer screening.

Develop excellent working relationships with departments which deliver lung cancer screening including the administrative and bookings teams, failsafe team, and clinical delivery team, in order to co-ordinate the patients screening journey.

Develop strong links with fast track team and local primary care and community teams.

Develop and maintain effective professional relationships with participants and with the multi- professional teams including lung cancer screening nurses and clinicians to ensure timely and appropriate scheduling.

Work closely with the clinical research team, including the Clinical Trial Manager, Research Fellow and Chief Investigator to support delivery and collect data for the IMPALA trial. Support patients and carers to access appropriate information and support, including sign posting to a range of support services.

Inform patients and carers who and how to make contact with when they feel that their condition or needs have changed, as appropriate including what to do out of hours.

Have an awareness of the impact of bad news when given a life threatening/life changing diagnosis for some patients which can be distressing.

Help to provide patients with an excellent patient experience and take action to address any concerns including escalation of concerns. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit and research

Professional responsibilities:

Comment on proposed changes to policies and procedures

Support and contribute to audit processes, governance, research, clinical research trials (specifically the IMPALA trial) and service development

Complete ICH Good Clinical Practice Training

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

Identify personal education needs and skills development

Carry out other administration duties required by the role

Help gather information pertinent to the patient pathway

Order supplies and equipment as required

Understand that there will be exposure to distressing situations and know when to seek appropriate support

Demonstrate an awareness of the limits of personal practice and knowledge and understand when to seek appropriate advice

Person Specification

Education/Training/Qualifications

Essential

• GCSE English Language and Mathematics (Grades A-C) or equivalent

Work Experience

Essential

• Relevant health or social care experience at AFC Band 3 or equivalent

Work Experience

Essential

• Experience of clinical cancer care and knowledge of diagnostic pathways and targets
• Excellent organisational and administrative skills, including familiarity with patient pathway management and clinical information systems
• Advanced IT skills, including database management, data curation and report writing

Knowledge/Skills/Abilities

Essential

• Attention to detail, accurate data entry, meticulous file management
• Ability to communicate sensitively and kindly around difficult topics (i.e. cancer diagnoses, screening hesitancy)
• Ability to use own judgement to competently resolve problems and queries, including those of a sensitive and confidential nature
• Able to work independently and use own initiative to manage and prioritise workload.
• Ability to manage and interpret data correctly to inform decision-making, and to initiate change to working practices as required

Personal Qualities/Special Circumstances

Essential

• Ability to travel to UK screening sites within the remit of the post (standard class public transport)
• Ability to attend in-person meetings at Southmead Hospital, minimum 1 day per week
• Ability to work flexible hours within the job remit, including occasional evenings and weekends if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)