Urology Patient Pathway Assistant - Functional Team

Job description

Job responsibilities

*To support the Patient Pathway Coordinator in working alongside a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.

*To add, remove and modify patients to and from the waiting list as requested by the Patient Pathway Coordinator or in accordance with the Trusts Patient Access Policy.

*To book Outpatient Appointments, and sometimes theatre lists as dictated by the Patient Pathway Coordinator.

*As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).

*Provide administrative support to consultant/clinical teams.

*To be responsible for the accurate completion of clinic letters once dictation has been received.

*To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient.

*To ensure all notes are traced in and out.

*Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office.

*To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list.

*To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.

*To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the Patient Pathway Coordinator.

*To ensure that patient confidentiality is maintained at all times.

*To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.

*To ensure information regarding patients special needs and/or comorbidities are documented and communicated to relative wards/departments.

*If required, cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy as directed by the Patient Pathway Coordinator.

*Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.

*Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.

*Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GP's and community Hospitals.

*Provide cover for colleagues across the speciality/clinical directorate during periods of planned annual leave and sickness.

*To undertake additional administrative tasks and responsibilities within the speciality/clinical division as required.

*Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.

The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.

Person Specification

App,ication form and interview

Essential

• GSCE in Maths and English (2)
• Prioritise own workload and work to tight deadlines (2) Good organistion skills (2) Ability to follow procedures (2) 6
• Written and verbal skills (2)

Desirable

• NHS Experience , Patient pathway knowledge (4)
• PAS (2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead hospital

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)