Job summary
This Position will be for the helpdesk function of the admin team. The main focus for the Helpdesk and Administration functions are: during the period on shift the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it's employees for all specialities within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 900 facilities staff.
The role is to act as the first point of contact for all service requests that help to facilitate as far as possible, a comfortable, safe, and pleasant patient experience.
Main duties of the job
Our main role within admin is to support the rest of facilities in as many ways we can, by providing a central service which offers help in various tasks from absences to pay queries.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Provide a full Administration, Helpdesk and Reception service to the facilities directorate as part of the facilities central administration team which includes but is not limited to:-
- To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
- Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
- To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service
Job description
Job responsibilities
Provide a full Administration, Helpdesk and Reception service to the facilities directorate as part of the facilities central administration team which includes but is not limited to:-
- To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
- Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
- To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service
Person Specification
Work Experience
Essential
- Meeting Deadlines
- Following set administrative procedures and processes
Desirable
- Using web based applications in an administrative environment
- Providing general administration support to a large workforce
Knowledge/Skills/Abilities
Essential
- Good communication and interpersonal skills
- Good organisational and prioritising skills
- Be able to generate and present complex reports, spreadsheets, documents and letters
Personal Qualities
Essential
- Proactive approach
- Customer focused approach
- Communicate effectively, confident and professional manner and articulate
Person Specification
Work Experience
Essential
- Meeting Deadlines
- Following set administrative procedures and processes
Desirable
- Using web based applications in an administrative environment
- Providing general administration support to a large workforce
Knowledge/Skills/Abilities
Essential
- Good communication and interpersonal skills
- Good organisational and prioritising skills
- Be able to generate and present complex reports, spreadsheets, documents and letters
Personal Qualities
Essential
- Proactive approach
- Customer focused approach
- Communicate effectively, confident and professional manner and articulate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
