Job summary
The post holder is responsible for providing administrative support, appointment booking and waiting -list management for the Medicine Division (incl. outpatient consultant-led appointments and physiology) at North Bristol Trust. They cover day to day management and resolution of clinic bookings which will require face to face and telephone contact with patients, clinicians, nurses and administrative staff. The post holder delivers a high quality administration service ensuring that patients' pathways reflect the requests of the clinical team.
Main duties of the job
- Liaise with patients, making and taking phone calls to book and change patients' appointments. Provide information to patients regarding their appointments.
- Liaise with medical, nursing, secretaries, physiologists and outpatient booking team
- Undertake all administration required for the patients' appointments including coordination of consultant and physiology appointments, confirmation of appointments, responding to queries
- Maintaining and updating the Access Plans for Outpatient appointments and patients awaiting results
- Undertake general office and clerical tasks to support the department.
- Book patients according to agreed booking rules in line with the Trust and government targets (RTT, DM01) escalating to the Support Manager with any issues.
- Cross-cover other administrative staff as required for any period of sickness and annual leave
- Support the performance of the department through daily work to optimize the utilization of clinics, reduce DNAs, and manage resources effectively.
- Work using own initiative
- Book patient transport if required
- Manage clinic setups and cancellation by following standard process
- Feedback results of investigations to the appropriate clinicians through their secretaries
About us
North Bristol NHS Trust is the largest Trust in the South West region and one of the largest trusts in the country. Last year the Trust treated over 100,000 inpatients, over 35,000 outpatients, 90,000 emergency department patients and helped deliver over 6,000 babies. It employs more than 9,500 staff, has approximately 1,050 inpatient beds and income in excess of £540 million.
The Trust provides Medical, Surgical, Neonatal and Maternity Care for its local population of approximately a million people in Bristol, South Gloucestershire and North Somerset. The Trust also provides regional services in Neurosciences, Orthopaedics, Pathology, Plastic Surgery and Burns, Renal Medicine and Transplant and Urology and is the Major Trauma Centre for the West Country.
The health service in Bristol, North Somerset, and South Gloucestershire is being remodelled to concentrate on acute facilities and where appropriate to provide more care close to patient homes through a network community hospitals and facilities. The Trust recently moved the majority of its acute services to the Brunel Building, regarded as one of the best hospital facilities in Europe, on the Southmead Hospital Site. At Southmead Hospital, we also have our excellent maternity and women's health services, the Bristol Breast Care Centre and the Trust's Severn Pathology service.
Job description
Job responsibilities
- Liaise with patients, making and taking phone calls to book and change patients appointments. Provide information to patient regarding their appointments.
- Liaise with medical, nursing, secretaries, physiologists and outpatients booking team.
- Undertake all administration required for the patients appointments including coordination of consultant and physiology appointments, confirmation of appointments, responding to queries.
- Maintaining and updating the Access Plans for outpatient appointments and patients awaiting results.
- Undertake general office and clerical tasks to support the department.
- Book patients according to agreed booking rules in line with the Trust and government targets (RTT, DM01, etc.), escalating to the Support Manager with any issues.
- Cross-cover other administrative staff as required for any periods of sickness and annual leave.
- Support the performance of the department through daily work to optimise the utilisation of clinics, reduce DNAs, and manage resources effectively.
- Work using own initiative
- Book patient transport if required
- Manage clinic setups and cancellation by following the standard process.
- Feedback results of investigations to the appropriate clinicians through their secretaries.
Job description
Job responsibilities
- Liaise with patients, making and taking phone calls to book and change patients appointments. Provide information to patient regarding their appointments.
- Liaise with medical, nursing, secretaries, physiologists and outpatients booking team.
- Undertake all administration required for the patients appointments including coordination of consultant and physiology appointments, confirmation of appointments, responding to queries.
- Maintaining and updating the Access Plans for outpatient appointments and patients awaiting results.
- Undertake general office and clerical tasks to support the department.
- Book patients according to agreed booking rules in line with the Trust and government targets (RTT, DM01, etc.), escalating to the Support Manager with any issues.
- Cross-cover other administrative staff as required for any periods of sickness and annual leave.
- Support the performance of the department through daily work to optimise the utilisation of clinics, reduce DNAs, and manage resources effectively.
- Work using own initiative
- Book patient transport if required
- Manage clinic setups and cancellation by following the standard process.
- Feedback results of investigations to the appropriate clinicians through their secretaries.
Person Specification
Essential
Essential
Desirable
- RTT understanding
- Experience managing waiting lists
- NHS Experience
Person Specification
Essential
Essential
Desirable
- RTT understanding
- Experience managing waiting lists
- NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
