Job summary
The Staff Development Department is looking for an enthusiastic, confident and engaging apprentice to join their team.
As an Apprentice Administrator, you will be a member of the Apprenticeships and Early Careers Team within the Staff Development Department at North Bristol NHS Trust, based at Southmead Hospital's Learning & Research Centre.
Depending on your prior qualification you will either enrol on the Level 2 Customer Service Practitioner or Level 3 Business Administrator apprenticeship, delivered by NBT in-house Apprenticeship Centre.
The apprenticeship is designed as follows:
- 15-18 month training and support to develop the knowledge, skills, and behaviours to gain either the Level 2 Customer Service Practitioner or Level 3 Business Administrator Apprenticeship qualification
- Monthly classroom lessons at the workplace in purpose built learning and research centre. Assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
- Workplace mentor to support you to put your learning into practice
- End Point Assessment delivered by Innovate Awarding
- Learn a set of highly transferable skills and behaviours
Please note to be eligible for the apprenticeship you must be:
- Over the age of 16
- Have lived in the UK/EEA for the past 3 years
- Have the right to work and reside in the UK
- Hold GCSE Maths and English at a minimum of Grade E/2
Main duties of the job
The ideal candidate would be flexible, confident and have great communication skills. They should be able to use/be willing to train to use the hospital's patient administration systems.
Good customer service skills are a must, as well as being empathetic towards the patients and visitors in the hospital.
We are looking for someone with drive and enthusiasm to join our friendly and supportive team.
You must willing to enrol on an apprenticeship and be dedicated to completing this while being supported by the Staff Development Administration Team.
The role requires working collaboratively and co-cooperatively with others to help develop a workforce with the skills, knowledge and competence necessary to deliver safe effective patient care and to enhance the quality of service delivery within North Bristol NHS Trust.
This role will also support the Trust corporate induction, which may include speaking to large groups of new staff members and supporting new entrants to the Trust ensuring they have a positive experience on their first day and supporting all staff to feel welcome.
About us
You will work alongside a team of administrators and education colleagues within the department providing an efficient and high standard of administrative service to the Department Manager and Trainers to meet the training needs of the Trust.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Main Responsibilities
- Communicate daily, via the telephone, face-to-face, and using electronic methods, with staff of all levels both internal and external.
- Record and monitor course bookings and attendance on Learner Management System (LMS)
- Support administrative process regarding evaluations of all courses run.
- Support data entry onto the vocational database.
- Support the Trust induction team, providing administrative support
- Supporting welcoming new applicants to the Trust during Induction
- Promote equality at all times to all individuals by practising anti-discriminatory behaviour, privacy and confidentiality in accordance with Trust policies
- Maintain a safe and secure working environment for self, internal and external visitors
- Provide contacts with course information in order to meet the training needs of the service users, via paper based training manuals and by forwarding information electronically.
Prioritise and organise own workload in order to contribute to the efficiency and effectiveness of own and department workflow
Use initiative and manage own workload independently, only referring to Line Manager or Training Colleagues when difficulties are encountered.
Photocopying: monitor and maintain stock levels. Respond to requests from Training Administrators and Trainers observing the relevant instructions provided on how this should be completed and by when.
Assist training administrators and teachers with their work as required, by responding to ad hoc requests.
Undertake invigilation of Functional Skills and other exams to comply with awarding body regulations, on a rotational basis
Attend and contribute to team meetings.
Job description
Job responsibilities
Main Responsibilities
- Communicate daily, via the telephone, face-to-face, and using electronic methods, with staff of all levels both internal and external.
- Record and monitor course bookings and attendance on Learner Management System (LMS)
- Support administrative process regarding evaluations of all courses run.
- Support data entry onto the vocational database.
- Support the Trust induction team, providing administrative support
- Supporting welcoming new applicants to the Trust during Induction
- Promote equality at all times to all individuals by practising anti-discriminatory behaviour, privacy and confidentiality in accordance with Trust policies
- Maintain a safe and secure working environment for self, internal and external visitors
- Provide contacts with course information in order to meet the training needs of the service users, via paper based training manuals and by forwarding information electronically.
Prioritise and organise own workload in order to contribute to the efficiency and effectiveness of own and department workflow
Use initiative and manage own workload independently, only referring to Line Manager or Training Colleagues when difficulties are encountered.
Photocopying: monitor and maintain stock levels. Respond to requests from Training Administrators and Trainers observing the relevant instructions provided on how this should be completed and by when.
Assist training administrators and teachers with their work as required, by responding to ad hoc requests.
Undertake invigilation of Functional Skills and other exams to comply with awarding body regulations, on a rotational basis
Attend and contribute to team meetings.
Person Specification
Qualifications
Essential
- GCSE Maths & English Grade E or above, or equivalent, or willingness to undertake Functional Skills Qualification
- mmediate Level Apprenticeship in Business and Administration or equivalent to undertake
Work experience
Desirable
- Customer Service experience in any environment
- Experience in working in clerical context
Skills
Essential
- Good communication skills both oral & written
- Good ICT Skills
- Good interpersonal skills - approachable with positive friendly manner
- Ability to work as a team member
- Willing and dedicated to undergo a apprenticeship qualification
Person Specification
Qualifications
Essential
- GCSE Maths & English Grade E or above, or equivalent, or willingness to undertake Functional Skills Qualification
- mmediate Level Apprenticeship in Business and Administration or equivalent to undertake
Work experience
Desirable
- Customer Service experience in any environment
- Experience in working in clerical context
Skills
Essential
- Good communication skills both oral & written
- Good ICT Skills
- Good interpersonal skills - approachable with positive friendly manner
- Ability to work as a team member
- Willing and dedicated to undergo a apprenticeship qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
