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North Bristol NHS Trust

Medical Day Receptionist

Information:

This job is now closed

Job summary

  • To provide an efficient and sympathetic reception service to patients, relatives and staff who attend the Medical Day Care unit, ensuring that processes are followed in relation to booking in, checking out, cashing up etc.
  • To liaise with the scheduling team to ensure that patient/staff queries are dealt with sympathetically and that processes are followed and appointments are booked according to policy.

Main duties of the job

  • The workload is mostly predictable.
  • The post holder will be required to use a PC and so this post is classified as a DSE user
  • Physical work is mainly light, for example the lifting of files of patient notes.
  • Receptionists may have to deal with patients with special needs or unpredictable behaviour.

Occasionally dealing with patients who are angry, upset and frustrated, both in person and on the telephone.

About us

  • The workload is mostly predictable.
  • The post holder will be required to use a PC and so this post is classified as a DSE user
  • Physical work is mainly light, for example the lifting of files of patient notes.
  • Receptionists may have to deal with patients with special needs or unpredictable behaviour.

Occasionally dealing with patients who are angry, upset and frustrated, both in person and on the telephone.

Details

Date posted

19 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

339-MEW4462-A

Job locations

Medical Day Unit, Brunel Building, Southmead Hospital

Southmead rd

Bristol

BS10 5NB


Job description

Job responsibilities

  • To welcome patients, staff and visitors in a polite and friendly manner, dealing with enquiries in an efficient and timely fashion.
  • To use the hospital computer system to undertake all processes required for the patients visit and to arrange follow-up outpatient appointments in accordance with the booking protocol.
  • To ensure that all attendances are cashed up at the end of the day.
  • To respond promptly and professionally to internal/external telephone enquiries ensuring accurate information is disseminated to all parties.
  • To prepare patient skinny files for each day in accordance with protocols availability of patient skinny files and to search for missing files via telephone, email and face to face.
  • To clear up patient skinny files and send to relevant departments for typing/coding in a timely fashion.
  • To print patient lists, wrist bands and labels as required.
  • To arrange/reorder appropriate ambulance transport for patients attending the unit.
  • To alert and liaise with the Nurse in Charge in the event of a patient requiring prompt/immediate attention.
  • To maintain a safe environment for patients and staff, raising concerns where appropriate, completing the necessary documentation regarding any incident.
  • The post holder will need to be flexible in order to cover colleagues shifts during times of sickness/annual leave.
  • The post holder will maintain the quality of their own work.
  • The post holder will contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training as well as training essential to this role.The post holder will be expected to make changes in own practice in accordance with service needs and demands and offer suggestions for improving services.

To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it will be amended as the service requirements alter and/or needs of the position develop.

Job description

Job responsibilities

  • To welcome patients, staff and visitors in a polite and friendly manner, dealing with enquiries in an efficient and timely fashion.
  • To use the hospital computer system to undertake all processes required for the patients visit and to arrange follow-up outpatient appointments in accordance with the booking protocol.
  • To ensure that all attendances are cashed up at the end of the day.
  • To respond promptly and professionally to internal/external telephone enquiries ensuring accurate information is disseminated to all parties.
  • To prepare patient skinny files for each day in accordance with protocols availability of patient skinny files and to search for missing files via telephone, email and face to face.
  • To clear up patient skinny files and send to relevant departments for typing/coding in a timely fashion.
  • To print patient lists, wrist bands and labels as required.
  • To arrange/reorder appropriate ambulance transport for patients attending the unit.
  • To alert and liaise with the Nurse in Charge in the event of a patient requiring prompt/immediate attention.
  • To maintain a safe environment for patients and staff, raising concerns where appropriate, completing the necessary documentation regarding any incident.
  • The post holder will need to be flexible in order to cover colleagues shifts during times of sickness/annual leave.
  • The post holder will maintain the quality of their own work.
  • The post holder will contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training as well as training essential to this role.The post holder will be expected to make changes in own practice in accordance with service needs and demands and offer suggestions for improving services.

To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it will be amended as the service requirements alter and/or needs of the position develop.

Person Specification

Education/Training/Qualifications

Essential

  • Good standard of education

Education/Training/Qualifications

Essential

  • Working Knowledge of Word, Excel, Internet and Microsoft Outlook

Education/Training/Qualifications

Desirable

  • Previous experience of Hospital Systems

Education/Training/Qualifications

Desirable

  • NVQ Level 2 Customer Care (or equivalent experience)

Work Experience

Essential

  • Demonstrable keyboard skills

Desirable

  • Previous customer care techniques

Knowledge/Skills/Abilities

Essential

  • Competent Keyboard Skills
  • Excellent communication skills with both staff and the public
  • Ability to work in team with other professionals
  • To be adaptable to changing needs of service

Personal Qualities/Special Circumstances

Essential

  • Confident and sympathetic when dealing with patients
  • Able to undertake light manual handling duties and work in confined space
  • Ability to be calm and professional when working under pressure
Person Specification

Education/Training/Qualifications

Essential

  • Good standard of education

Education/Training/Qualifications

Essential

  • Working Knowledge of Word, Excel, Internet and Microsoft Outlook

Education/Training/Qualifications

Desirable

  • Previous experience of Hospital Systems

Education/Training/Qualifications

Desirable

  • NVQ Level 2 Customer Care (or equivalent experience)

Work Experience

Essential

  • Demonstrable keyboard skills

Desirable

  • Previous customer care techniques

Knowledge/Skills/Abilities

Essential

  • Competent Keyboard Skills
  • Excellent communication skills with both staff and the public
  • Ability to work in team with other professionals
  • To be adaptable to changing needs of service

Personal Qualities/Special Circumstances

Essential

  • Confident and sympathetic when dealing with patients
  • Able to undertake light manual handling duties and work in confined space
  • Ability to be calm and professional when working under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Bristol NHS Trust

Address

Medical Day Unit, Brunel Building, Southmead Hospital

Southmead rd

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer details

Employer name

North Bristol NHS Trust

Address

Medical Day Unit, Brunel Building, Southmead Hospital

Southmead rd

Bristol

BS10 5NB


Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Support Manager

Megan Smith

Megan.Smith2@nbt.nhs.uk

07909056175

Details

Date posted

19 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

339-MEW4462-A

Job locations

Medical Day Unit, Brunel Building, Southmead Hospital

Southmead rd

Bristol

BS10 5NB


Supporting documents

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