Job summary
Come work with us in the Imaging department based primarily at North Bristol NHS Trust.
We are currently seeking Imaging Appointment Clerks to join our busy team based at Southmead hospital (Concorde House).
Fulltime/Part time hours to be discussed at interview.
We are looking for a competent booking clerk(s) to support our MRI, Flouroscopy and Nuclear Medicine teams. You will need to ensure that appointments are managed in line wit the the National Targets for Diagnostic Imaging.
You will be expected to book appointments, send out letters and liaise with patients over the phone regarding their appointments. You will be expected to participate with incoming calls during busy times.
Experience and knowledge of the hospital systems CRIS ICE and Careflow would be advantageous however full training will be given.
You will need to be educated to NVQ 3, GCSE C or equivalent, be a excellent communicator, have a good attention for detail and have the ability to work under pressure.
It is essential that you are able to work well in a team and manage and complete tasks on your own.
At times this is a pressurised role but rewarding
Main duties of the job
To provide a comprehensive appointment booking service, general clerical duties and provide cover for the contact centre when required within the Imaging Department of North Bristol NHS Trust
About us
NBT Cares. It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.
NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.
And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.
Job description
Job responsibilities
Provide a professional and competent appointment service for patients and staff for the Radiology Department.
- Act as a point of contact for Imaging appointment queries for patients, referring professionals and staff from other hospitals
- Check patient demographics in CRIS (Computerised Radiology Information System) with the hospital system
- Manage various modalities orders, request, pending and vetting lists
- Allocate/offer appropriate appointment times using independent judgement in line with departmental and national guidelines
- Confirm appointments in writing ensuring appropriate information is provided for the patients (including relevant prep)
- Manage any re-book appointments in line with departmental and national guidelines.
- Follow up patients who fail to respond to their appointment (DNA) adhering to the appropriate process.
- Manage appointment confirmation details (updating CRIS).
- Input and update accurate attendance, personal and appointment details on CRIS
- When required receive and assist patients and all visitors attending the department ensuring request forms and other documentation is correctly completed.
- Have a flexible approach to enable the continuous smooth running of the office.
- Form and maintain good working relationships with all linked professionals and colleagues in the department.
- To ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
- Adhere to the Trust and Departmental policies, procedures and guidelines
These will include:
- Health & Safety
- Quality Assurance
- Infection Control
- Major Incidents
- Dress code
- Sickness absence
- Punctuality etc.
- Participate in Annual Appraisal reviews with a nominated appraiser.
- Support and participate in training.
- Assist in audit/data collection as required
- Report all incidents of injury to themselves or patients to a line manager and complete appropriate incident form.
Job description
Job responsibilities
Provide a professional and competent appointment service for patients and staff for the Radiology Department.
- Act as a point of contact for Imaging appointment queries for patients, referring professionals and staff from other hospitals
- Check patient demographics in CRIS (Computerised Radiology Information System) with the hospital system
- Manage various modalities orders, request, pending and vetting lists
- Allocate/offer appropriate appointment times using independent judgement in line with departmental and national guidelines
- Confirm appointments in writing ensuring appropriate information is provided for the patients (including relevant prep)
- Manage any re-book appointments in line with departmental and national guidelines.
- Follow up patients who fail to respond to their appointment (DNA) adhering to the appropriate process.
- Manage appointment confirmation details (updating CRIS).
- Input and update accurate attendance, personal and appointment details on CRIS
- When required receive and assist patients and all visitors attending the department ensuring request forms and other documentation is correctly completed.
- Have a flexible approach to enable the continuous smooth running of the office.
- Form and maintain good working relationships with all linked professionals and colleagues in the department.
- To ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
- Adhere to the Trust and Departmental policies, procedures and guidelines
These will include:
- Health & Safety
- Quality Assurance
- Infection Control
- Major Incidents
- Dress code
- Sickness absence
- Punctuality etc.
- Participate in Annual Appraisal reviews with a nominated appraiser.
- Support and participate in training.
- Assist in audit/data collection as required
- Report all incidents of injury to themselves or patients to a line manager and complete appropriate incident form.
Person Specification
Knowledge & Skills
Essential
- Educatins to GCSE to include English and Maths grade C or above or have relevant experience
- Proven communication ability with a range of professionals
Desirable
Work Experience
Essential
- Knowledge and experience of working in an admin enivironment
- Ability to follow procedures
- Understanding or willingess to learn about National Guidelines for booking Diagnostic Tests
Desirable
- Experiene working in th NHS or equivalent setting
Personal Qualities
Essential
- Promote a professional Manner
- Ability to work
- Flex
Person Specification
Knowledge & Skills
Essential
- Educatins to GCSE to include English and Maths grade C or above or have relevant experience
- Proven communication ability with a range of professionals
Desirable
Work Experience
Essential
- Knowledge and experience of working in an admin enivironment
- Ability to follow procedures
- Understanding or willingess to learn about National Guidelines for booking Diagnostic Tests
Desirable
- Experiene working in th NHS or equivalent setting
Personal Qualities
Essential
- Promote a professional Manner
- Ability to work
- Flex
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
