Job summary
We are seeking an enthusiastic and motivated booking clerk to join the Endoscopy department at Gate 13, Brunel Building, Southmead Hospital.
The successful candidate will contribute to the administrative functioning of Endoscopy department and actively assist the multi-professional team in the provision of a quality service. You will support all aspects of the administration within the department including booking of Endoscopy appointments, co-ordination of the patient care pathway systems and the management of waiting lists. The role requires someone who has great attention to detail and great organisational skills for working in a fast paced, busy department.
Main duties of the job
This role consist of general administrative duties such as appointment booking, processing of appointment letters, posting out prescribed bowel preparation to patients, adding patients to waiting lists and regularly speaking to patients over the telephone.
About us
Endoscopy department is a great place to work, friendly team, great atmosphere and a good working environment.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
This post is based within the Endoscopy admin office.
Job description
Job responsibilities
- Liaise with patients, making and taking phone calls to book and change patients appointments for an Endoscopy procedure. Provide patients with information regarding their appointment.
- Liaise with medical, nursing, secretaries and reception staff in the confirmation of bookings for Endoscopy patients.
- Undertake all the administration required for patient appointments including the confirming of appointments and dispensing of prescribed bowel preparations for procedures.
- To monitor and assist in preparing data regarding the care pathways process on a monthly basis; supporting the performance of the department by leading on the validation of patient pathways both prospectively and in the nationally reportable monthly returns.
- Input patients details on to the reporting system in preparation for their procedure.
- Undertake general office and clerical tasks to support the department.
- Book patients to locally agreed booking rules and within trust and government waiting targets, escalating to the support manager with any problems.
- Manage the Endoscopy waiting lists including both surveillance and active waits. This involves adding patients to the lists, triaging referrals, vetting surveillance requests, allocating appointments and liaising with the relevant medical secretaries. This will be for all new, surveillance and recall endoscopic procedures.
- Working from / updating DM01 spreadsheets.
- Cross-cover the other Endoscopy administrative staff and the department receptionists as required for any periods of sickness and annual leave.
- Undertake other duties as necessary to support the smooth running of the Endoscopy department.
- Support the performance of the department through daily work to optimise the utilisation of Endoscopy lists, reduce DNAs, and manage resources effectively.
- To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to everyday work practices.
Job description
Job responsibilities
- Liaise with patients, making and taking phone calls to book and change patients appointments for an Endoscopy procedure. Provide patients with information regarding their appointment.
- Liaise with medical, nursing, secretaries and reception staff in the confirmation of bookings for Endoscopy patients.
- Undertake all the administration required for patient appointments including the confirming of appointments and dispensing of prescribed bowel preparations for procedures.
- To monitor and assist in preparing data regarding the care pathways process on a monthly basis; supporting the performance of the department by leading on the validation of patient pathways both prospectively and in the nationally reportable monthly returns.
- Input patients details on to the reporting system in preparation for their procedure.
- Undertake general office and clerical tasks to support the department.
- Book patients to locally agreed booking rules and within trust and government waiting targets, escalating to the support manager with any problems.
- Manage the Endoscopy waiting lists including both surveillance and active waits. This involves adding patients to the lists, triaging referrals, vetting surveillance requests, allocating appointments and liaising with the relevant medical secretaries. This will be for all new, surveillance and recall endoscopic procedures.
- Working from / updating DM01 spreadsheets.
- Cross-cover the other Endoscopy administrative staff and the department receptionists as required for any periods of sickness and annual leave.
- Undertake other duties as necessary to support the smooth running of the Endoscopy department.
- Support the performance of the department through daily work to optimise the utilisation of Endoscopy lists, reduce DNAs, and manage resources effectively.
- To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to everyday work practices.
Person Specification
Ability to work in a pressurised environment whilst maintaining high standards
Essential
- GCSE English or equivalent
Desirable
- Experience of working in Endoscopy department
Person Specification
Ability to work in a pressurised environment whilst maintaining high standards
Essential
- GCSE English or equivalent
Desirable
- Experience of working in Endoscopy department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
