Administration Assistant

Job description

Job responsibilities

• To have an understanding of waiting lists to provide cover when band 4 on leave
• To adhere to the Trust Patient Access Policy at all times
• To ensure that the Lead administrator is made aware of any instances when the Policy cannot be adhered to.
• To use as required all menus and procedures with regard to Careflow
• To assist with all tasks associated with appointments for patients attending the Pain Management outpatients and group sessions from the day they are entered onto the waiting list through to the day of appointment.
• To assist that clinic slots are fully utilised.
• To respond to all telephone enquiries, referring to wider multi-disciplinary team where appropriate.
• To liaise with multi professional hospital teams
• To provide support to admin colleagues as appropriate
• To ensure that records are kept accurately and assist with statistical information collection as and when required.
• To assist the lead administrator with a range of administrative and clerical duties.
• To be fully aware of the Trust Complaints Procedure.
• To receive patients, relatives, and visitors into the department if necessary

Person Specification

Criteria

Essential

• Educated to GCSE standard or equivalent e.g. NVQ 2 in Patient Care or Customer Service or relevant experience
• Knowledge of Microsoft office packages
• Computer/Keyboard experience
• Previous NHS or customer service experience
• Confident in communication with a broad range of individuals using various methods
• Good organisational skills
• Ability to prioritise and work under pressure
• Ability to use initiative

Desirable

• Knowledge of Computerised Patient System (Careflow)
• Good knowledge of hospital administrative procedures and government waiting list targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Cossham Hospital

The Lodge, Cossham Hospital, Lodge Road

Bristol

BS15 1LF

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)