Job summary
To manage the smooth and effective delivery of the catering service to patients at ward level. Manage and organise ward operative staff and supervisors to ensure a good quality meal service to patients daily.
To support / deputise departmental managers in their absence.
Ensure departmental compliance with the regulations and standards for Food Hygiene and Health & Safety.
Main duties of the job
o Possess HND or equivalent in Hotel and Catering Industry or 3 years relevant experience in the health service sector.o Hold Intermediate Certificates in Health & Safety and experience of monitoring and promoting Health & Safety in the workplace.o Hold Advanced Food Hygiene Certificate and have experience establishing, monitoring and correction of working practices.o Have experience and track record of managing staff in a large production/service environment.o Have an understanding and some experience in the management skills relating to human resources, financial planning, business development and customer awareness.o Be numerate, literate and have basic IT skills to include Word and Excel. (standard keyboard skills)o Possess strong organisational, communication, negotiating and delegation skills and have the ability to engender confidence and influence the behaviour of a large multi-skilled work force.o Have experience in the introduction and implementation of change smoothly and effectively.o Possess a can-do attitude.Ability to act independently using initiative a day-to-day basis within SOPs and with facility to escalate to Catering Manager when required.
About us
North Bristol NHS Trustis an ambitious teaching and research organisation, and a specialist regional centre for Major Trauma, Neurosciences, Plastics and Burns, Orthopaedics and Renal services.
The Trust has a turnover of over £600m and over 8,000 staff which are predominately based in our state-of-the-art building on the Southmead Hospital site. The Trust is proud that our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.
Job description
Job responsibilities
- Responsible for the day to day running of the Ward Operative Service at NBT as designated by the Head of Catering.
- Plan and organise the delivery of approximately 2000 meals per day according to schedule through close liaison with CPU and wards
- On a daily basis assess staffing resource available and required and make judgements about allocation to best meet service needs.
- Deal with staff over ward location on a daily basis where allocation may be contentious / unpopular but required due to staffing resource.
- Responsible for maintaining the required standards of food service, presentation and distribution ensuring the service meets agreed service times and quality standards.
- To take corrective action as required to avoid any problems or complaints associated with the patient catering service.
- Deal with patients complaints face to face over food quality, menu content, special diets etc where tact and empathy is required particularly if patients are confused, very unwell.
- To deputise for the Head of Catering.
- To maintain a profile at the service delivery points including monitoring quality of service and customer satisfaction, visiting patients and relatives to resolve complaints.
- To ensure that all reports, monitoring records and administration requirements are completed and submitted on time.
- Liaise with fellow managers and production staff concerning theme days and special events, assisting where required.
- To attend meetings as required by the Head of Catering.
- Work with the Head of Catering to review and regenerate catering department policies and procedures.
- Always exhibit a professional image, portraying exemplary behaviour in dealing with subordinates and customers.
- To communicate departmental business through team briefs as required by the Head of Catering.
- To make regular inspections throughout all shift patterns to ensure that Trust and statutory Hygiene and Health & Safety standards are maintained.
- To accompany the Head of Catering on formal visits.
- To ensure all repairs/fault are reported and completed in a timely manor
Job description
Job responsibilities
- Responsible for the day to day running of the Ward Operative Service at NBT as designated by the Head of Catering.
- Plan and organise the delivery of approximately 2000 meals per day according to schedule through close liaison with CPU and wards
- On a daily basis assess staffing resource available and required and make judgements about allocation to best meet service needs.
- Deal with staff over ward location on a daily basis where allocation may be contentious / unpopular but required due to staffing resource.
- Responsible for maintaining the required standards of food service, presentation and distribution ensuring the service meets agreed service times and quality standards.
- To take corrective action as required to avoid any problems or complaints associated with the patient catering service.
- Deal with patients complaints face to face over food quality, menu content, special diets etc where tact and empathy is required particularly if patients are confused, very unwell.
- To deputise for the Head of Catering.
- To maintain a profile at the service delivery points including monitoring quality of service and customer satisfaction, visiting patients and relatives to resolve complaints.
- To ensure that all reports, monitoring records and administration requirements are completed and submitted on time.
- Liaise with fellow managers and production staff concerning theme days and special events, assisting where required.
- To attend meetings as required by the Head of Catering.
- Work with the Head of Catering to review and regenerate catering department policies and procedures.
- Always exhibit a professional image, portraying exemplary behaviour in dealing with subordinates and customers.
- To communicate departmental business through team briefs as required by the Head of Catering.
- To make regular inspections throughout all shift patterns to ensure that Trust and statutory Hygiene and Health & Safety standards are maintained.
- To accompany the Head of Catering on formal visits.
- To ensure all repairs/fault are reported and completed in a timely manor
Person Specification
Education/Training/Qualifications
Essential
- Food Hygiene Training Level 4 (Or be prepared to complete within 12 months of employment)
Desirable
- Level 3 Food Safety Management
Work experience
Essential
- Proven experience in managing a team of people
Desirable
- Proven skills using IT and developing IT systems
Knowledge/Skills/Abilities
Essential
- Higher level of Numeracy / Literacy Skills
Desirable
- Full understanding of NHS E rostering systems
Personal Qualities/Special Circumstances
Essential
- Able to manage people in a stressful environment
- Able to stay focused in a busy working environment
Person Specification
Education/Training/Qualifications
Essential
- Food Hygiene Training Level 4 (Or be prepared to complete within 12 months of employment)
Desirable
- Level 3 Food Safety Management
Work experience
Essential
- Proven experience in managing a team of people
Desirable
- Proven skills using IT and developing IT systems
Knowledge/Skills/Abilities
Essential
- Higher level of Numeracy / Literacy Skills
Desirable
- Full understanding of NHS E rostering systems
Personal Qualities/Special Circumstances
Essential
- Able to manage people in a stressful environment
- Able to stay focused in a busy working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
