Job summary
An exciting opportunity has arisen within Medicine for a Ward Receptionist to work 20 hrs per week on Gate 10a, a complex care ward. This will involve working a changing pattern of Monday-Friday working 3 days a week (0700-1700). This will also involve working some bank holidays.
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.
Main duties of the job
This is an exciting role Front of House, working closely with clinical colleagues to ensure our patients receive the highest standard of care.
The role requires someone who has a great level of attention to detail and good organisational skills, working in a busy ward environment. You will act as the first point of contact for patients and carers visiting the ward.
Successful candidates will need to be able to work quickly and accurately under pressure, work well as part of a team and have great communication skills.
The post holder will be required toadmit and discharge all patients, update the bed board answer telephone enquiries and keep admin up together.
Previous experience of Front of House reception work is desirable.
This advert may close early, if we have received a sufficient amount of applications. Therefore you are highly advised to apply as soon as possible if you are interested in this position.
About us
Patients are the most important people in the Health Service and are at the centre of what we do. Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.
All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
Job description
Job responsibilities
- To act as Receptionist for gate 10a welcoming and orientating patients and visitors to the unit.
- To participate in the preparation and the running of the Reception.
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
- To prepare in-patient notes ensuring all relevant documentation is included.
- Taking responsibility for the tracing in and out of medical records.
- To ensure all outcomes are completed on the PAS system.
- To be responsible for restocking stationary.
- To maintain patient confidentiality at all times.
- To provide annual leave and sickness cover as required.
- To undertake any other duties appropriate to the post.
Job description
Job responsibilities
- To act as Receptionist for gate 10a welcoming and orientating patients and visitors to the unit.
- To participate in the preparation and the running of the Reception.
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
- To prepare in-patient notes ensuring all relevant documentation is included.
- Taking responsibility for the tracing in and out of medical records.
- To ensure all outcomes are completed on the PAS system.
- To be responsible for restocking stationary.
- To maintain patient confidentiality at all times.
- To provide annual leave and sickness cover as required.
- To undertake any other duties appropriate to the post.
Person Specification
Qualifications
Essential
skills
Essential
Experience
Essential
Desirable
- dealing with difficult situations
Skills
Essential
- Evidence of compassion
- Good work ethic / team
Person Specification
Qualifications
Essential
skills
Essential
Experience
Essential
Desirable
- dealing with difficult situations
Skills
Essential
- Evidence of compassion
- Good work ethic / team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
