Job summary
Performance and Operations Manager for Perinatal Services
NHS AfC: Band 7 (Full time)
The Women and Children's Division are seeking an exceptional operational leader to join the Perinatal Services team at North Bristol NHS Trust.
This is an exciting time to join the Perinatal Team and work alongside highly motivated and engaging healthcare professionals as we develop and transform our patient-focused services to meet the needs of the local population across the wider regional footprint.
The WACH Division are committed to personal development and learning opportunities.
Main duties of the job
The post holder has a pivotal role in leading the day-to-day operations within the regional Perinatal service. Reporting to the General Manager, the Performance and Operations Manager will be a key member of the extended triumvirate team within Perinatal services.
As the Performance and Operations Manager, you will support the triumvirate team to improve the performance, coordination and delivery of our services and work closely with the General Manager to deliver the strategic objectives.
The ideal candidate will have experience in developing and leading teams and a passion for delivering exceptional patient care.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
The post holder will be responsible for the effective management of patients throughout their perinatal pathway within the WACH Division. The post holder will manage individual teams to ensure high quality management of antenatal, community and ward patients, and ensuring compliance with screening targets at all times. Working closely with a range of colleagues from all disciplines, the post holder will plan and coordinate resources to ensure achievement of perinatal targets in line with Trust objectives.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national maternity standards for booking.
There is an expectation that the post holder will act as lead for service improvement including improving performance and supporting the delivery of high-quality, patient-centred care and other project responsibilities as required.
The post holder will be a budget holder for teams within the specialty.
Job description
Job responsibilities
The post holder will be responsible for the effective management of patients throughout their perinatal pathway within the WACH Division. The post holder will manage individual teams to ensure high quality management of antenatal, community and ward patients, and ensuring compliance with screening targets at all times. Working closely with a range of colleagues from all disciplines, the post holder will plan and coordinate resources to ensure achievement of perinatal targets in line with Trust objectives.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national maternity standards for booking.
There is an expectation that the post holder will act as lead for service improvement including improving performance and supporting the delivery of high-quality, patient-centred care and other project responsibilities as required.
The post holder will be a budget holder for teams within the specialty.
Person Specification
Education
Essential
- Educated to degree level or equivalent experience
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Experience
Essential
- Significant experience of managing a range of staff in a major service
- Significant experience of budgetary management including contract income
- Experience and proven ability in managing organisation/service change
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of waiting lists and performance
- Acute sector operational experience
Knowledge/Skills/Abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Personal Qualities and Behaviours
Essential
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Resilient and proven ability to work under pressure to meet deadlines
- Ability to take the strategic view whilst giving attention to getting the details correct
- Demonstrable ability to work as part of a team
- Mutual respect - always treats others with courtesy and respect
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Experience of managing challenging situations and challenging relationships
- Demonstrate leadership abilities
Person Specification
Education
Essential
- Educated to degree level or equivalent experience
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Experience
Essential
- Significant experience of managing a range of staff in a major service
- Significant experience of budgetary management including contract income
- Experience and proven ability in managing organisation/service change
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of waiting lists and performance
- Acute sector operational experience
Knowledge/Skills/Abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Personal Qualities and Behaviours
Essential
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Resilient and proven ability to work under pressure to meet deadlines
- Ability to take the strategic view whilst giving attention to getting the details correct
- Demonstrable ability to work as part of a team
- Mutual respect - always treats others with courtesy and respect
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Experience of managing challenging situations and challenging relationships
- Demonstrate leadership abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
