Laser Centre Administrative - Band 3

North Bristol NHS Trust

This job is now closed

Job summary

To be responsible for the timely preparation of medical notes within the Outpatient setting, including planned activity and additional clinics.
To ensure that case notes are stored and filed in accordance with local policies and practices and that patient confidentiality is maintained at all times, A good ability to work on own initiative is essential.
To Provide admin support to the Laser Centre Admin Team and Clinical Staff.
Coordination of outpatient appointments for NHS and self funded patients, including booking, referral managements and using finance applications.
Good IT skills, including basic Excel.
The role may necessitate assisting patients and outside agencies with patient related enquiries.

Main duties of the job

Preparation of daily outpatient clinics
Assessing options and decision making in regards to location case notes, taking account of systems and other available information
To ensure that all case notes are logged on the electronic tracer system
To deal with external/internal enquiries in a courteous and efficient manner
To be aware of patient confidentiality at all times
To carry out the filing of case notes when required
To carry out the preparation of case notes for outpatient appointments.
To carry out the photocopying of case notes when required
To carry out the scanning of case notes when required
To deal with the any phone enquiries when required
To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
To work under standard operating procedures (SOP'S)
To carry out admin work in an office environment; including, filing, open post, updating spreadsheets with patients information when required.
Coordination of outpatient appointments for NHS and self funded patients, including booking, referral management and using finance applications.

About us

In this post you will be working within the administrative team for the Bristol Laser Centre at Southmead Hospital, including clinical members of the wider team. We treat both NHS and self-funded patients from across the Bristol area and the entire South West region. All laser treatments at Bristol Laser Centre are performed by NHS doctors and nurses who have received specialist training in skin laser treatment. You must be able to work within a small team, and support where possible. Flexible working patterns will be available during your 16 hours per week, which will be confirmed prior the post holder starting.

Date posted

22 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

339-SRD4127

Job locations

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Job description

Job responsibilities

Preparation of daily outpatient clinics
Assessing options and decision making in regards to location case notes, taking account of systems and other available information
To ensure that all case notes are logged on the electronic tracer system
To deal with external/internal enquiries in a courteous and efficient manner
To be aware of patient confidentiality at all times
To carry out the filing of case notes when required
To carry out the preparation of case notes for outpatient appointments.
To carry out the photocopying of case notes when required
To carry out the scanning of case notes when required
To deal with the any phone enquiries when required
To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
To work under standard operating procedures (SOPS)
To carry out admin work in an office environment; including, filing, open post, updating spreadsheets with patients information when required.
Coordination of outpatient appointments for NHS and self funded patients, including booking, referral management and using finance applications.

Job description

Job responsibilities

Preparation of daily outpatient clinics
Assessing options and decision making in regards to location case notes, taking account of systems and other available information
To ensure that all case notes are logged on the electronic tracer system
To deal with external/internal enquiries in a courteous and efficient manner
To be aware of patient confidentiality at all times
To carry out the filing of case notes when required
To carry out the preparation of case notes for outpatient appointments.
To carry out the photocopying of case notes when required
To carry out the scanning of case notes when required
To deal with the any phone enquiries when required
To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
To work under standard operating procedures (SOPS)
To carry out admin work in an office environment; including, filing, open post, updating spreadsheets with patients information when required.
Coordination of outpatient appointments for NHS and self funded patients, including booking, referral management and using finance applications.

Person Specification

Education/Training/Qualifications

Essential

Good general education including GSCE in Maths or English (or equivalent)
Keyboard and computer skills (Microsoft office)

Desirable

Patient Administration System (PAS) training

Work Experience

Essential

Experience of working as part of a team in a multi-disciplinary environment.
Ability to demonstrate customer care skills

Desirable

Experience in NHS or similar organisation

Knowledge/Skills/Abilities

Essential

Excellent written/verbal communication skills
The ability to work to tight deadlines and prioritize workload
Able to develop good working relationships amongst team, colleagues and clinical staff
Willingness and ability to learn new IT skills and technology

Personal Qualities/Special Circumstances

Essential

Able to work flexible to meet the needs of the service
Ability to act under direction from senior members of the team

Person Specification

Education/Training/Qualifications

Essential

Good general education including GSCE in Maths or English (or equivalent)
Keyboard and computer skills (Microsoft office)

Desirable

Patient Administration System (PAS) training

Work Experience

Essential

Experience of working as part of a team in a multi-disciplinary environment.
Ability to demonstrate customer care skills

Desirable

Experience in NHS or similar organisation

Knowledge/Skills/Abilities

Essential

Excellent written/verbal communication skills
The ability to work to tight deadlines and prioritize workload
Able to develop good working relationships amongst team, colleagues and clinical staff
Willingness and ability to learn new IT skills and technology

Personal Qualities/Special Circumstances

Essential

Able to work flexible to meet the needs of the service
Ability to act under direction from senior members of the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Plastic Surgery Support Manager

Oliver Mills

oliver.mills@nbt.nhs.uk

01174147487

Date posted

22 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

339-SRD4127

Job locations

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Supporting documents

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