Job summary
This role is pivotal in supporting the delivery of performance targets, including RTT and Cancer by; keeping close scrutiny of patient tracking lists and ensuring optimum utilisation of Outpatients and Theatre capacity. The post-holder will be responsible for line managing several administrative teams and work closely with the senior management team managing clinical, nursing and AHP staff.
We are looking for a proactive, enthusiastic and hard-working manager to support the operational delivery of these services.
The successful applicant will have experience in; performance management, managing complex processes, building and maintaining effective working relationships and providing support to team members from all professional backgrounds in order to ensure that the best service is given to our patients.
Main duties of the job
Rotas and Elective planningResponsible for maintain and co-ordinating demand against capacity for cancer patients within Urology. Supporting the rota co-ordination process including the recording of junior doctor and consultant leave.
StaffingTo be responsible for the management of all administrative and clerical staff elated to the secretarial function within the set area based in the Urology department.
Performance- Ensuring agreed policies and protocols relating to leave management are in place and utilised within the department to ensure an effective and efficient service able to treat patients according to clinical priority, Government targets, contractual requirements, timetables and surgeon and bed availability.- To monitor the capacity/demand for clinics and theatre slots and to arrange additional sessions when demand is high.- To ensure processes are in place for the early identification of problems relating to the management of the rota and leave and to escalate when appropriate.- To meet on a regular basis with the Performance and Operations Manager.
Other duties- To deal with any ad-hoc queries, concerns and complaints made by patients, both in person, on the phone and in writing including cancellations of patients.- To assist with monthly validations when required, including investigating, validating and actioning reports including TCIs in the past, outpatient cashing up and other reports.
About us
The Division of ASCR (Anaesthetics, Surgery, Critical Care and Renal) is currently recruiting a Support Manager for Urology Services.
The Bristol Urological Institute (BUI), based at Southmead Hospital Bristol, is the largest urology department in the South West and one of the largest in the country.
The BUI offers care for all urological conditions including:
- Cancers such as kidney, prostate, bladder and testis
- Stone disease of the kidney
- Incontinence problems
- Benign prostate conditions
- Erectile dysfunction
Job description
Job responsibilities
Rotas and Elective planningResponsible for maintain and co-ordinating demand against capacity for cancer patients within Urology. Supporting the rota co-ordination process including the recording of junior doctor and consultant leave and liaising with alternative consultants to cover lists.
StaffingTo be responsible for the management of all administrative and clerical staff elated to the secretarial function within the set area based in the Urology department.
Performance- Ensuring agreed policies and protocols relating to leave management are in place and utilised within the department to ensure an effective and efficient service able to treat patients according to clinical priority, Government targets, contractual requirements, timetables and surgeon and bed availability.- To monitor the capacity/demand for clinics and theatre slots and to arrange additional sessions when demand is high.- To ensure processes are in place for the early identification of problems relating to the management of the rota and leave and to escalate when appropriate.- To meet on a regular basis with the Performance and Operations Manager to discuss issues relating to the management of the rotas, elective planning and leave.
Other duties- To deal with any ad-hoc queries, concerns and complaints made by patients, both in person, on the phone and in writing including cancellations of patients. To assist the senior management team with responding to formal complaints.- To assist with monthly validations when required, including investigating, validating and actioning reports including TCIs in the past, outpatient cashing up and other reports.- To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.- To maintain effective communication by holding regular team/department meetings, ensuring the Trust and Departments team briefing system is robust.
Job description
Job responsibilities
Rotas and Elective planningResponsible for maintain and co-ordinating demand against capacity for cancer patients within Urology. Supporting the rota co-ordination process including the recording of junior doctor and consultant leave and liaising with alternative consultants to cover lists.
StaffingTo be responsible for the management of all administrative and clerical staff elated to the secretarial function within the set area based in the Urology department.
Performance- Ensuring agreed policies and protocols relating to leave management are in place and utilised within the department to ensure an effective and efficient service able to treat patients according to clinical priority, Government targets, contractual requirements, timetables and surgeon and bed availability.- To monitor the capacity/demand for clinics and theatre slots and to arrange additional sessions when demand is high.- To ensure processes are in place for the early identification of problems relating to the management of the rota and leave and to escalate when appropriate.- To meet on a regular basis with the Performance and Operations Manager to discuss issues relating to the management of the rotas, elective planning and leave.
Other duties- To deal with any ad-hoc queries, concerns and complaints made by patients, both in person, on the phone and in writing including cancellations of patients. To assist the senior management team with responding to formal complaints.- To assist with monthly validations when required, including investigating, validating and actioning reports including TCIs in the past, outpatient cashing up and other reports.- To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.- To maintain effective communication by holding regular team/department meetings, ensuring the Trust and Departments team briefing system is robust.
Person Specification
Qualifications
Essential
- Educated to degree level or relevant experience
Desirable
- Managerial Qualification or similar course
Work Experience
Essential
- Experience of working in a junior managerial or senior administrator role within NHS or similar organisation
- Experience of working as part of a team in a multi-disciplinary environment
- Experience of staff management
- Experience of waiting list management
Desirable
- Experience of project management
Knowledge
Essential
- Able to design and implement improvements
- Able to work under pressure, prioritise own workload and work to tight deadlines
- Excellent organisational and IT Skills
- Able to influence decision making and build credibility quickly
- Demonstrate ability to use initiative and work flexibly
- Demonstrate leadership abilities
Desirable
- Evidence of continual professional development
Person Specification
Qualifications
Essential
- Educated to degree level or relevant experience
Desirable
- Managerial Qualification or similar course
Work Experience
Essential
- Experience of working in a junior managerial or senior administrator role within NHS or similar organisation
- Experience of working as part of a team in a multi-disciplinary environment
- Experience of staff management
- Experience of waiting list management
Desirable
- Experience of project management
Knowledge
Essential
- Able to design and implement improvements
- Able to work under pressure, prioritise own workload and work to tight deadlines
- Excellent organisational and IT Skills
- Able to influence decision making and build credibility quickly
- Demonstrate ability to use initiative and work flexibly
- Demonstrate leadership abilities
Desirable
- Evidence of continual professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
