Job summary
An exciting opportunity has arisen within the Medicine division on Gate 28A, Respiratory Medicine Ward .
This is an exciting front of house role, by which the post holders will be required to work closely with their clinical colleagues, to aid in maintaining flow of patients throughout the hospital, and to ensure our patients receive the highest standard of care. You will act as first point of contact for patients and carers visiting.
We are offering full and/or part time hours, working 2-4 shifts per week in the monday to saturday period, (0800-1730 ) and will include bank holiday working. This is to provide a front of house service cover for the week. The rota for these shifts are subject to change with advanced notice, to cover sickness/absence.
Eventually the post may result in 7 day working
Main duties of the job
Please see job description for full and comprehensive details of the main duties of the job. These include (but are not an exhaustive list):
- Organising, filing and tracing patient notes
- Preparing admission folders for patients
- Sending notes to coding
- Admitting, transferring, and discharging patients using the computer systems
- Booking transport for patients and contributing to the patient discharge planning process
- Ordering and maintaining the stock of stationary and other consumables
- Answering telephone and face to face queries from patients, clinicians and other members of staff
- Carry out administrative and clerical duties as requested by the ward manager
This advert may close early, if we have received a sufficient amount of applications. Therefore you are highly advised to apply as soon as possible if you are interested in this position.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Gate 28A is a very busy ward environment - admitting, discharging, and transferring patients in a timely manner is vital to keep the unit running smoothly.
The role requires someone who has a great level of attention, good organisational skills, and the ability to multi-task and remain calm in stressful situations. Successful candidates will need to be able to work quickly and accurately under pressure, work well as part of a team and have great communication skills.
The post holder will be required to:
Maintain patients records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and prepare admission folders as required. Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining electronic patient records and up to date bed state. Answer the telephone and with the assistance of nursing staff answer requests for information. Maintain stocks of stationery, keep reception desk and notice boards tidy. Communicate effectively with colleagues, patients and relatives through verbal/written communication, participating at ward meetings and maintaining confidentiality of information at all times. Carry out other specific administrative/clerical and housekeeping duties as requested by the ward manager. Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment. Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act. Participate in relevant training as identified through individual performance review. Comply with the Data Protection Act. Adhere to Trust/Directorate/Departmental policies
Job description
Job responsibilities
Gate 28A is a very busy ward environment - admitting, discharging, and transferring patients in a timely manner is vital to keep the unit running smoothly.
The role requires someone who has a great level of attention, good organisational skills, and the ability to multi-task and remain calm in stressful situations. Successful candidates will need to be able to work quickly and accurately under pressure, work well as part of a team and have great communication skills.
The post holder will be required to:
Maintain patients records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and prepare admission folders as required. Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining electronic patient records and up to date bed state. Answer the telephone and with the assistance of nursing staff answer requests for information. Maintain stocks of stationery, keep reception desk and notice boards tidy. Communicate effectively with colleagues, patients and relatives through verbal/written communication, participating at ward meetings and maintaining confidentiality of information at all times. Carry out other specific administrative/clerical and housekeeping duties as requested by the ward manager. Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment. Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act. Participate in relevant training as identified through individual performance review. Comply with the Data Protection Act. Adhere to Trust/Directorate/Departmental policies
Person Specification
Education/Training/Qualifications
Essential
- IT skills, must include Microsoft Word/Excel
- 5 GCSE standards to include Maths & English (Grades A-C or 9-4)
Desirable
- Hospital administration computer systems training
Work Experience
Essential
- Client facing experience ie Customer service/Hospitality/Healthcare experience
- Ability to work under pressure
- Good teamworking skills
- Able to use own intiative
Desirable
- Previous receptionist experience
- Previous healthcare receptionist experience
Knowledge/Skills/Abilities
Essential
- Good organisation Skills/Prioritising skills
- Excellent Communication skills
Desirable
- An understanding of confidentiality & GDPR
Person Specification
Education/Training/Qualifications
Essential
- IT skills, must include Microsoft Word/Excel
- 5 GCSE standards to include Maths & English (Grades A-C or 9-4)
Desirable
- Hospital administration computer systems training
Work Experience
Essential
- Client facing experience ie Customer service/Hospitality/Healthcare experience
- Ability to work under pressure
- Good teamworking skills
- Able to use own intiative
Desirable
- Previous receptionist experience
- Previous healthcare receptionist experience
Knowledge/Skills/Abilities
Essential
- Good organisation Skills/Prioritising skills
- Excellent Communication skills
Desirable
- An understanding of confidentiality & GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
