Job summary
An exciting opportunity has arisen at the Bristol Centre for Enablement, within the Orthotics and Prosthetics Team for a 12 month fixed term Administrative Assistant (30 hours per week).
We are looking for an experienced, enthusiastic and motivated individual to join our well established team of administrators to deliver a high quality, patient focused service.
The successful candidate will provide administrative support to the Orthotics Team. To take incoming calls from services users and healthcare professionals referring into the service. To work closely with the clinical team providing administrative support booking appointments and and processing documentation and paperwork to support the patient pathway.
Main duties of the job
- Input patient information onto the Orthotic & Prosthetic computerised database.
- To take incoming phone calls from patients and other healthcare professionals.
- To book appointments on to the database as required by the clinical team and patients, to reschedule appointments as required.
- Open all post received by the service and undertake appropriate indicated action.
- Log all new patients and referrals meeting the criteria onto the service database.
- To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
- To take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action.
- Communicate with:
- Clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Provide support to the service by filing of paperwork and prepping of clinic notes.
- Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception. To meet and greet patients that are arriving into the centre, booking them onto the system
- To liaise with transport services as required over the phone or face to face when covering reception.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
This post is based at one of our offsite locations; the Bristol Centre for Enablement (BCE). BCE is a regional enablement centre based at Patchway who provide a range of specialist disability equipment for patients across the South West.
Job description
Job responsibilities
- Input patient information onto the Orthotic & Prosthetic computerised database.
- To take incoming phone calls from patients and other healthcare professionals.
- To book appointments on to the Computerised database as required by the clinical team and patients, to reschedule appointments as required.
- Open all post received by the service and undertake appropriate indicated action.
This may involve:
-
- Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
- Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service.
- Log all new patients and referrals meeting the criteria onto the service database.
- To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
- To take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action.
- Update details of clinic referrals onto the computerised database.
- Communicate with:
- Clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Provide support to the service by filing of paperwork and prepping of clinic notes.
- To record clinic outcomes on the database for school and satellite clinics.
- Respond to any other service enquiries by telephone or visitors to the service.
- Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
- To liaise with transport services as required over the phone or face to face when covering reception.
- Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
Job description
Job responsibilities
- Input patient information onto the Orthotic & Prosthetic computerised database.
- To take incoming phone calls from patients and other healthcare professionals.
- To book appointments on to the Computerised database as required by the clinical team and patients, to reschedule appointments as required.
- Open all post received by the service and undertake appropriate indicated action.
This may involve:
-
- Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
- Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service.
- Log all new patients and referrals meeting the criteria onto the service database.
- To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
- To take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action.
- Update details of clinic referrals onto the computerised database.
- Communicate with:
- Clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Provide support to the service by filing of paperwork and prepping of clinic notes.
- To record clinic outcomes on the database for school and satellite clinics.
- Respond to any other service enquiries by telephone or visitors to the service.
- Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
- To liaise with transport services as required over the phone or face to face when covering reception.
- Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
Person Specification
Education/Training/Qualifications
Essential
- GCSE English or equivalent
Work Experience
Essential
- Basic Keyboard skills
- Basic experience of database inputting
- At least 1 years administration experience
- Experience of communicating with patients/customers over the phone
Desirable
- Experience of working within a health or social care setting
Knowledge/Skills/Abilities
Essential
- Ability to prioritise allocated work
- Ability to work as an individual within the team setting
Personal Qualities/Special Circumstances
Essential
- Ability to project a professional, responsible image i.e. manner and telephone skills
Person Specification
Education/Training/Qualifications
Essential
- GCSE English or equivalent
Work Experience
Essential
- Basic Keyboard skills
- Basic experience of database inputting
- At least 1 years administration experience
- Experience of communicating with patients/customers over the phone
Desirable
- Experience of working within a health or social care setting
Knowledge/Skills/Abilities
Essential
- Ability to prioritise allocated work
- Ability to work as an individual within the team setting
Personal Qualities/Special Circumstances
Essential
- Ability to project a professional, responsible image i.e. manner and telephone skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
