IDS Support Administrator

Job summary

Working within the Integrated Discharge Service (IDS), as an integral part of the administrative team providing support to the IDS team, facilitating the discharge of patients with complex needs from the Trust, processing referrals to community to provide safe Discharge home and general admin tasks

The post holder will be a part of the Admin team who are an essential link between the Hospital and Community providers providing a 7 day service.

The post holder will be required to have existing experience in administrative, IT and clerical processes and procedures, and experience of working within a team model, supporting resilience and service delivery.

Main duties of the job

o Processing referrals to community for dischargeo Answering the telephone and dealing with enquiries in a polite and professional mannero Maintaining a variety of spreadsheets and IT systems ensuring data is accurately recordedo Liaising with wards and external partners to inform them of discharges and to problem solve when requiredo Escalate issues to Team Leadso Attend meetings and record actionso To work as part of a team sharing responsibility for the smooth running of the service.

About us

Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work

We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services. North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work.