MDT Biologic Coordinator

Job description

Job responsibilities

Please refer to the Job Description for full details - summary as follows:

1. Coordinating administrative pathways and ensuring an effective process is followed in all areas of work.
2. Ensuring booking appointments where appropriate, according to the departments strategy and local standards/policy/procedure and processing triaged referrals. Ensure that deviations from this are clearly explained and recorded.
3. Data entry and management, including presentations and monthly data returns.
4. Coordinating the booking of appointments and investigations as requested by the medical staff. Ensure that a robust process/system is in place for out of hours cover of this function and regularly review.
5. Manage prescription requests from homecare providers and create procedures to process and filter requests for clinicians.
6. Be the point of contact for all homecare providers, managing the shared email account.
7. Autonomously deal with issues as they arise, escalating to the Consultant Pharmacist, senior Nursing or Medical colleagues or AGM as appropriate, actioning outcome/instructions.
8. Uploading basic patient demographic data and complex data about patients medication supply where appropriate.
9. Complete outcomes from ad hoc and routine clinics.
10. Create, monitor and audit waiting lists for patients waiting to start new or alternative treatment.
11. Avoiding repetition, ensure data is collected and kept to aid internal audit/validation of data as appropriate. Manage the data, archiving as/when appropriate.
12. Ensure that there are clear, timely and open lines of communication regarding the databases in the department.
13. Ensure that a backlog does not develop.
14. Competently manage telephone enquiries from patients, relatives, healthcare professionals and homecare providers, listening, taking action, giving advice, support and information in a clear, prompt, helpful and professional manner in accordance with confidentiality and data protection guidelines.
15. Ensure effective communication with key colleagues within and outside of the service.
16. Understand the key delivery points from the departments strategy and key trust and directorate targets.
17. Support specialist pharmacist and high cost drug therapy paperwork updates, including homecare paperwork, patient information leaflets, guidelines, pathways and prescription procedures.
18. Be able to be flexible in the cover of other admin and clerical roles, including typing clinical and desk letters and patient communication regarding treatments.
19. To provide support to project work as requested by the specialist pharmacist team e.g. development of information, audit or other data production as required.
20. Dissemination of information as required.
21. Provide an adaptive and flexible approach to accommodate changing and varying directorate and Trust needs, which could necessitate the review and amendment of this job description.
22. Where appropriate, the ordering of stationary and other office supplies as efficiently and cost effectively as possible.

Person Specification

Education/Training/Qualifications

Essential

• Educated to GSCE Grade C or Above (or Equivalent)

Desirable

• ECDL Qualification (or Equivalent, including experience)
• RTT Module Training

Work Experience

Essential

• Previous administrative and clerical experience
• Ability to use Trust PAS System following Training

Desirable

• Previously worked in an NHS Setting and within an MDT
• Previous team leader/senior experience

Knowledge/Skills & Abilities

Essential

• Ability to communicate effectively using written and verbal communication.
• Ability to manage multiple tasks through Microsoft Office
• IT skills, data entry and data analysis
• Commitment to the provision of high quality services which support the improvement of patient services.
• Proven ability to meet deadlines and work under pressure, demonstrating organisation and prioritisation.

Desirable

• Knowledge of Medical Terminology and processes
• Experience of managing local and regional meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Brunel Building

Southmead Hospital

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)