Job summary
An exciting opportunity has arisen within the Medicine Division on Gate 12, Cardiac Investigations Unit.
This is a front of house role within the unit, working closely with both clinical and admin colleagues to ensure our patients receive the highest standard of care.
The post holder will be responsible for booking/rescheduling all echo tests in line with Government Access Targets and local guidelines, ensuring patients are dated within the diagnostic and Referral to Treatment waiting times. You will be required to actively co-ordinate and monitor the reduction of waiting times.
There is a requirement to use local electronic patient systems for bookings, such as CRIS and Careflow, and training will be provided. Procedures will need to be followed in relation to booking in and checking out patients for all tests, administering the DNA process and locating patient notes from around the hospital site.
Another key aspect of the role will be to provide an efficient and responsive reception service to patients attending for Cardiac tests and clinics. You will be required to deal with patients, relatives and staff in a professional and sympathetic manner, face to face and over the telephone.
Main duties of the job
- To be the main point of contact as receptionist on the Cardiac Investigations Unit.
- To welcome patients, staff and visitors in a polite and friendly manner, dealing with enquiries in an efficient and timely fashion.
- To have an overview of the outstanding position of clinics/patients in attendance, throughout the day.
- To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties.
- To monitor and maintain on a daily basis the list of patients requiring echo tests, ensuring the list is kept up to date.
- To ensure patients are booked in chronological/clinical priority order prior to their breach date, in line with the Patient Access Policy and Government Targets [training will be given].
- To use the hospital computer systems to undertake all processes required for the patients' outpatient visit and to arrange follow-up outpatient appointments in accordance with the booking protocols.
- To comply with Private Patient protocols.
- To maintain a safe environment for patients and staff, raising concerns where appropriate.
- To ensure patient confidentiality is maintained at all times.
- To contribute to own personal development and attend mandatory and other training relevant to the role.
- To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Manager.
About us
Working in Cardiology is an excellent opportunity to be involved in the process around a range of cardiac tests. Working closely with our team of clinicians to co-ordinate clinics and patient care as part of a close-knit team.
This role would be working closely with our Cardiology Physiologists and Sonographers, particularly involved in our echocardiography service.
Job description
Job responsibilities
Monitoring waiting list entries, liaising with the clinical team, forward look and cancellation of clinics, diary management, processing documentation and general administrative and clerical tasks.
You will need to maintain and monitor processes and systems, being mindful of National waiting times such as the 18 week Referral to Treatment target. Working as part of a secretarial team, you will provide support for each other and ensure continuity of service.
Job description
Job responsibilities
Monitoring waiting list entries, liaising with the clinical team, forward look and cancellation of clinics, diary management, processing documentation and general administrative and clerical tasks.
You will need to maintain and monitor processes and systems, being mindful of National waiting times such as the 18 week Referral to Treatment target. Working as part of a secretarial team, you will provide support for each other and ensure continuity of service.
Person Specification
Qualifications
Essential
- Minimum three GCSE/O'level qualifications, to include English Language and Mathematics.
Experience
Essential
- Experience of administrative and clerical practices and processes. Minimum two years administrative experience.
- Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology.
Desirable
- Knowledge of medical terminology
Knowle
Essential
- Must be able to demonstrate organisation and prioritisation skills
- Demonstrate working to tight deadlines/under pressure
Desirable
- Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
Personal Qualities
Essential
- Very good written skills including good English grammar
Desirable
- To be able to maintain good working relationships within own team and wider hospital staff groups/departments
Person Specification
Qualifications
Essential
- Minimum three GCSE/O'level qualifications, to include English Language and Mathematics.
Experience
Essential
- Experience of administrative and clerical practices and processes. Minimum two years administrative experience.
- Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology.
Desirable
- Knowledge of medical terminology
Knowle
Essential
- Must be able to demonstrate organisation and prioritisation skills
- Demonstrate working to tight deadlines/under pressure
Desirable
- Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
Personal Qualities
Essential
- Very good written skills including good English grammar
Desirable
- To be able to maintain good working relationships within own team and wider hospital staff groups/departments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
