Job summary
We are looking for an individual to join our Hotel Services Management Team.
The individual role will holda pivotal position in ensuring the provision of safe and effective Hotel Services throughout the Trust Estate, meticulously adhering to the National Standards for Food & Drink, the National Standards of Healthcare Cleanliness, and all relevant national legislation applicable to the service sector.
As the Trust's principal authority for Patient Catering Services, the post holder will take the lead in guiding and managing a dynamic and multidisciplinary team comprised of domestics, cooks, porters, receptionists, and office support staff. Together, this specialised team will deliver exceptional services that enhance the well being of patients and visitors alike across the Trust Estate.
Main duties of the job
Main duties will include:
- Assist in developing strategic operational plans and policies for safe, cost-effective service delivery.
- Project manage initiatives related to Hotel Services.
- Facilitate effective communication between clinicians, dietitians, and the catering department.
- Collaborate with dietitians to meet nutritional requirements.
- Oversee food production services across all Trust sites.
- Manage Hotel Services budgets for pay and non-pay.
- Implement and monitor food safety and catering policies.
- Ensure efficient patient catering services delivery at all sites.
- Represent the Hotel Services department in meetings and deputise for the Soft FM Operations Manager as needed.
- Develop and analyse performance monitoring for patient catering.
- Provide guidance on Hotel Services to stakeholders to achieve Trust objectives.
- Apply knowledge of management and food service practices, safety regulations, and staff management.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further details with regard to this vacancy please refer to the detailed Job description and Person Specifications attached.
Job description
Job responsibilities
For further details with regard to this vacancy please refer to the detailed Job description and Person Specifications attached.
Person Specification
Qualifications, Education and Training
Essential
- Degree in Facilities Management or recognised equivalent
- Certificated Advanced Food Hygiene Qualification
- Advanced Certificated HACCP Qualification
- Certificated Auditing in Practice Qualification
- Detailed knowledge and experience of delivering the National Standards for Healthcare Food and Drink across a range of healthcare environments
Desirable
- Master's in hospitality management or a master's in business administration
- Training qualification or significant demonstrable experience of the development and implementation of training programmes to large numbers of Facilities staff across multiple sites or bases
Knowledge and Experience
Essential
- Knowledge of a range of procedures and practices relating to management and provision of food services, food safety regulations and staff management
- Experience of managing directly employed staff teams and contractors over multiple sites and coordinate a number of simultaneous activities being undertaken across the estate by the Hotel Services department
- Advanced keyboard skills and ability to use Microsoft Office applications including report writing
Desirable
- Knowledge and experience of PLACE Inspections/ auditing / ERIC/PAM
- Knowledge and experience of implementing and maintaining the National Standards of Healthcare Cleanliness 2021 across a range of different clinical and non-clinical environments
Skills, Competencies and Personal Qualities
Essential
- Ability to commute across the wide footprint of the Trust, and further afield, to attend meetings and events relevant to the role
- Clear and articulate in presentation of information.
- Capable of assessing priorities, planning and managing own and others workload
Desirable
- Demonstrable experience of presenting, delivering information and training to large numbers of staff and colleagues
- Full understanding of relevant Healthcare Technical Memoranda (HTM's)
Person Specification
Qualifications, Education and Training
Essential
- Degree in Facilities Management or recognised equivalent
- Certificated Advanced Food Hygiene Qualification
- Advanced Certificated HACCP Qualification
- Certificated Auditing in Practice Qualification
- Detailed knowledge and experience of delivering the National Standards for Healthcare Food and Drink across a range of healthcare environments
Desirable
- Master's in hospitality management or a master's in business administration
- Training qualification or significant demonstrable experience of the development and implementation of training programmes to large numbers of Facilities staff across multiple sites or bases
Knowledge and Experience
Essential
- Knowledge of a range of procedures and practices relating to management and provision of food services, food safety regulations and staff management
- Experience of managing directly employed staff teams and contractors over multiple sites and coordinate a number of simultaneous activities being undertaken across the estate by the Hotel Services department
- Advanced keyboard skills and ability to use Microsoft Office applications including report writing
Desirable
- Knowledge and experience of PLACE Inspections/ auditing / ERIC/PAM
- Knowledge and experience of implementing and maintaining the National Standards of Healthcare Cleanliness 2021 across a range of different clinical and non-clinical environments
Skills, Competencies and Personal Qualities
Essential
- Ability to commute across the wide footprint of the Trust, and further afield, to attend meetings and events relevant to the role
- Clear and articulate in presentation of information.
- Capable of assessing priorities, planning and managing own and others workload
Desirable
- Demonstrable experience of presenting, delivering information and training to large numbers of staff and colleagues
- Full understanding of relevant Healthcare Technical Memoranda (HTM's)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
