Job summary
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.
An exciting opportunity has arisen for a Band 3 Senior Administration Assistant to join the East Riding Partnership (Central Hub) Addictions Service. The successful candidate will have a proven track record of delivering excellent administrative and customer service within a health or social care environment. They will demonstrate exemplary efficiency, organisational, communication, and interpersonal skills, along with a non-judgemental attitude. The candidate will hold administrative qualifications at Level 3 or be able to demonstrate equivalent experience. They will support the operational running of the hub and provide specialist administrative support to the addictions multi-disciplinary team and senior management.
Main duties of the job
This role will be an integral part of the community addictions service and will be expected to:
- Provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts
- Generate service users prescriptions under supervision of the prescribing teamResponsible for the ordering of stock/non-stock for the team
- To provide supervision to the band 2 administration assistant.
- Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Trust standards of customer service.
- Have an awareness of security/health and safety processes and procedures, as required, relevant to the area of work.
- Accurately record information.
- Contribute to team meetings.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire.Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Person Specification
Qualifications and Knowledge
Essential
- Advanced keyboard skills: RSA/OCR III or equivalent
- 3 or more GCSE/O levels which must include English and Maths
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning OR demonstrable experience within A&C field at Advanced level
Desirable
Experience
Essential
- Demonstratable experience of practice and procedures relevant to the area of work.
- Experience of preparing agendas and papers and writing minutes.
- Knowledge and experience of IT systems, including Microsoft Office applications.
- Experience of inputting data into systems and maintaining records.
Desirable
- Experience of using Trust IT Systems - e.g. SystmOne, ESR, Oracle.
- Experience of use of Microsoft Teams.
Skills and Compentencies
Essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively
- Good telephone manner
- A team player
- Ability to motivate other
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
- Ability to commute effectively between the various sites with access to appropriate means of transport is essential
Desirable
- Working knowledge of wider health or social care systems, processes, policies and procedures.
- Interest or experience in working in relevant area.
Person Specification
Qualifications and Knowledge
Essential
- Advanced keyboard skills: RSA/OCR III or equivalent
- 3 or more GCSE/O levels which must include English and Maths
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning OR demonstrable experience within A&C field at Advanced level
Desirable
Experience
Essential
- Demonstratable experience of practice and procedures relevant to the area of work.
- Experience of preparing agendas and papers and writing minutes.
- Knowledge and experience of IT systems, including Microsoft Office applications.
- Experience of inputting data into systems and maintaining records.
Desirable
- Experience of using Trust IT Systems - e.g. SystmOne, ESR, Oracle.
- Experience of use of Microsoft Teams.
Skills and Compentencies
Essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively
- Good telephone manner
- A team player
- Ability to motivate other
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
- Ability to commute effectively between the various sites with access to appropriate means of transport is essential
Desirable
- Working knowledge of wider health or social care systems, processes, policies and procedures.
- Interest or experience in working in relevant area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
