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Humber Teaching NHS Foundation Trust

Administration Assistant

Information:

This job is now closed

Job summary

Due to internal promotions Humber Primary Care are looking for 2 administrative assistants (Mixture of full time and part time hours available)

Do you enjoy helping patients and working in a fast paced environment, if so this could be the role for you. Candidates will need to be organised, able to solve problems and work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.

You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team to meet the needs of patients, nurses and GPs.

Experience of general practice and SystmOne is desirable

Hours of work to be discussed.

Main duties of the job

To provide administrative support to and contribute to the planning and development of the department as a member of the team.

You will be required to greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.

The practice operates between 08:00-18:00 Monday to Friday but a degree of flexibility to cover is expected to cover for annual leave / sickness.

The role is varied and highly demanding, requiring a person with exceptional organisational ability and able to work under pressure while providing a positive and responsive professionalism on behalf of the practice.

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About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Details

Date posted

28 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

338-5420239-23-C

Job locations

Humber Primary Care

Station Avenue

Bridlington

YO16 4LZ


Job description

Job responsibilities

For further information with regard to this vacancy please see the attached Job Description and Person Specification

Job description

Job responsibilities

For further information with regard to this vacancy please see the attached Job Description and Person Specification

Person Specification

Qualifications

Essential

  • Standard keyboard skills e.g. RSA2, ECDL
  • Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
  • 2 GCSEs/O levels English and Maths

Desirable

  • 3 or more GCSE / O levels
  • Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
  • NVQ2 or equivalent experiential learning

Knowledge

Essential

  • To have some knowledge of office procedures, clerical/reception work.
  • Literate and numerate

Desirable

  • Knowledge of a range of work procedures and practices
  • Literacy and Numeracy at Level 2

Experience

Essential

  • Knowledge of IT systems
  • Experience of working with the general public

Desirable

  • Demonstrable experience of practice and procedures relevant to the area of work
  • Knowledge of Trust IT systems eg ESR

Personal Skills & Attributes

Essential

  • Good telephone manner
  • Able to plan and prioritise effectively and work within defined deadlines
  • Able to demonstrate inter-personal communication skills
Person Specification

Qualifications

Essential

  • Standard keyboard skills e.g. RSA2, ECDL
  • Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
  • 2 GCSEs/O levels English and Maths

Desirable

  • 3 or more GCSE / O levels
  • Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
  • NVQ2 or equivalent experiential learning

Knowledge

Essential

  • To have some knowledge of office procedures, clerical/reception work.
  • Literate and numerate

Desirable

  • Knowledge of a range of work procedures and practices
  • Literacy and Numeracy at Level 2

Experience

Essential

  • Knowledge of IT systems
  • Experience of working with the general public

Desirable

  • Demonstrable experience of practice and procedures relevant to the area of work
  • Knowledge of Trust IT systems eg ESR

Personal Skills & Attributes

Essential

  • Good telephone manner
  • Able to plan and prioritise effectively and work within defined deadlines
  • Able to demonstrate inter-personal communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Humber Teaching NHS Foundation Trust

Address

Humber Primary Care

Station Avenue

Bridlington

YO16 4LZ


Employer's website

https://www.humber.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Humber Teaching NHS Foundation Trust

Address

Humber Primary Care

Station Avenue

Bridlington

YO16 4LZ


Employer's website

https://www.humber.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Practice Manager

Danielle Scott

danielle.scott30@nhs.net

07971756834

Details

Date posted

28 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

338-5420239-23-C

Job locations

Humber Primary Care

Station Avenue

Bridlington

YO16 4LZ


Supporting documents

Privacy notice

Humber Teaching NHS Foundation Trust's privacy notice (opens in a new tab)