Job summary
The Single Point of Contact (SPOC) operates 7 days a week between the hours of 8.00am and 6.00pm. The SPOC administration team are the single point of contact for service users and referring health professionals.
Working as part of the SPOC team the post holder will be required to process referrals into a Trust clinical computer system, direct referrals to the appropriate clinical team to be triaged/ allocated to caseload, book appointments and support waiting list management by appointing patients from the waiting lists.
Main duties of the job
The main duties will include -
- To provide an administration service to Community Services Single Point of Contact (SPOC).
- Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services
- Single point of contact for service users and referring health professionals.
- Process referrals into the Trust's clinical computer system.
- Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload.
- Book appointments and support waiting list management by appointing patients from the waiting list.
About us
We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale & Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of patients and service users.
To find out about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services
You'll join our team of over 3600 colleagues that work together across our wide geography and specialities to change lives daily. We're extremely proud of our Trust community, knowing you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Job description
Job responsibilities
For further information regarding this role, please see attached Job Description and Person Specification
Job description
Job responsibilities
For further information regarding this role, please see attached Job Description and Person Specification
Person Specification
Qualifications and Knowledge
Essential
- 2 GCSEs/ O levels English and Maths
- Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience within A&C field at standard level
- To have some knowledge of office procedures, clerical/ reception work
- Literate and numerate
Desirable
- 3 or more GCSEs/ O levels
- Working towards advanced keyboard skills e.g. Advanced EDCL or RSA3 /OCR.
- NVQ 2 or equivalent experiential learning.
- Knowledge of a range of work procedures and practices
- Literacy and numeracy at level 1
Experience
Essential
- Experience of working with the general public.
- Knowledge of IT systems
Desirable
- Demonstrate experience of practice and procedures relevant to the area of work.
- Knowledge of Trust IT systems e.g. SystmOne
Skills and Competetencies
Essential
- Ability to demonstrate inter-personal communication skills
- Ability to plan and prioritise effectively and work within defined deadlines.
- Good telephone manner
- A team player.
- Ability to demonstrate ethical values and attitude within a culture of equality and diversity
- Confidential and trustworthy
- Ability to commute between the various sites
- Light physical effort required for lifting stationery, files, sitting at a keyboard, answering telephone
- Requirement for frequent concentration
- Occasional exposure to emotional or distressing circumstances.
- Significant use of VDU
Person Specification
Qualifications and Knowledge
Essential
- 2 GCSEs/ O levels English and Maths
- Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience within A&C field at standard level
- To have some knowledge of office procedures, clerical/ reception work
- Literate and numerate
Desirable
- 3 or more GCSEs/ O levels
- Working towards advanced keyboard skills e.g. Advanced EDCL or RSA3 /OCR.
- NVQ 2 or equivalent experiential learning.
- Knowledge of a range of work procedures and practices
- Literacy and numeracy at level 1
Experience
Essential
- Experience of working with the general public.
- Knowledge of IT systems
Desirable
- Demonstrate experience of practice and procedures relevant to the area of work.
- Knowledge of Trust IT systems e.g. SystmOne
Skills and Competetencies
Essential
- Ability to demonstrate inter-personal communication skills
- Ability to plan and prioritise effectively and work within defined deadlines.
- Good telephone manner
- A team player.
- Ability to demonstrate ethical values and attitude within a culture of equality and diversity
- Confidential and trustworthy
- Ability to commute between the various sites
- Light physical effort required for lifting stationery, files, sitting at a keyboard, answering telephone
- Requirement for frequent concentration
- Occasional exposure to emotional or distressing circumstances.
- Significant use of VDU
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
