SPA Administrator

Job summary

STARRS is Acute service which aims to bring the best of hospital care to a patient's home and therefore avoid unnecessary hospital attendance/admissions. We provide an Early support Discharge service & Virtual wards to reduce the length of stay of patient in hospital by continuing their care at home The Single Point of Access (SPA) is an administrative service whose purpose is to streamline and co-ordinate all referrals to STARRS providing a central base through which referrers can access all disciplines. The SPA coordinates the whole service pathway as well as monitoring the process. We are looking for a competent and diligent Administrator to work as part of the SPA team at STARRS. You will be expected to fulfil your duties to a very high standard to ensure the smooth running of this busy team. Come and join this vibrant team. We pride ourselves in providing excellent standards of care. We will offer you support and training to develop your role within the team as well as the benefits and advantages of working within the NHS.

Main duties of the job

The Single Point of Access (SPA) Administrator is crucial to the whole service as it determines the timely response to referrals which guarantees the safe, appropriate management of patients throughout the whole Short Term Assessment Rehabilitation and Reablement Service (STARRS) - Virtual Wards (Virtual and Face to Face).

The SPA is an administrative service whose purpose is to streamline and co-ordinate all referrals to the STARRS, providing a central base through which referrers can access all disciplines. The SPA co-ordinates the whole service pathway as well as the monitoring the process.

The Administrator is an integral team member and is key to the smooth day-to-day running of the service.

Using Healthcare digital technology to monitor patients with different Specialities. Modern technology used to monitor patients remotely with approved health applications.

Monitoring patients through digital dashboard for clinical parameters and follow up the appropriate clinical action as required.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.